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Reviews
Jennifer
They put a dent in the wall coming down the stairs of the house I moved from; Broke off a piece from the top of a china cabinet they moved; didn't put the legs back on a chaise . None of this was mentioned to me before they left
Ruthie
Let me start by saying, I NEVER give a review with all EXCELLENT comments. I called Two Men and a Truck, Virginia Beach, and spoke to Kathleen. She does not truly know how she calmed me during a stressful time. I liked everything she explained to me. I like her website. Kathleen and Denisha were very kind and patient with me since I had to have the gentlemen vetted for access to two military installations. The moving gentlemen, Mike and Damien, WERE AMAZING!!!! We loved everything about the gentlemen! They were professional, kind, humble, fun, very caring...I can not say enough great things about them. We are so thankful for this entire team!!!
Response
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<div>Thank you for this all around wonderful review of our team, services and customer service as a whole. We appreciate you taking the time to leave us this review, Ruthie.</div>
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<div>Thank you for this all around wonderful review of our team, services and customer service as a whole. We appreciate you taking the time to leave us this review, Ruthie.</div>
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Melissa
Josh and Jose were a great team, on time, efficient and very friendly. I've moved several times over the past 7 years, this was the best experience by far!
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<div>So happy to hear, Melissa. We are so please we provided you with the best service you've ever had when it comes to moving!</div>
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<div>So happy to hear, Melissa. We are so please we provided you with the best service you've ever had when it comes to moving!</div>
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Donald
Josh and Spencer did an excellent job they were very careful and efficient.
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<div>So happy you were pleased, Donald. Thanks for leaving us a review!</div>
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<div>So happy you were pleased, Donald. Thanks for leaving us a review!</div>
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Jim
The movers showed up on time, there were three pieces of furniture I needed moved from my business to residential units. (within a few miles from location) I was charged 3 hours of rate - ( I guess this includes the 20 min spent in the truck after they loaded in the parking lot)
I agreed to the contract - and will pay, but will not do so next time. I could have made two separate trips in my pickup truck by myself and done so in no more than 1.5 hours.
I agreed to the contract - and will pay, but will not do so next time. I could have made two separate trips in my pickup truck by myself and done so in no more than 1.5 hours.
Response
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<div>I know that can be frustrating, Jim. Unfortunately, we do have service minimums in place and they vary depending on our availability. Let me see what I can do about taking some time off the bill. We appreciate your business and want it again in the future.</div>
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<div>I know that can be frustrating, Jim. Unfortunately, we do have service minimums in place and they vary depending on our availability. Let me see what I can do about taking some time off the bill. We appreciate your business and want it again in the future.</div>
<div><img src="https://s3.amazonaws.com/bvlocal/production/hub/41/node/77568/image/logo.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ricardo
The movers where efficient and wrapped furniture to prevent dents and scratches. They were also very helpful in taking furniture apartment, relocating it to proper rooms, and reassembling furniture. THANK YOU GUYS!
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<div>THANK YOU, Ricardo for this review and for your business. Now you know who to call for all your moving needs!</div>
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<div>THANK YOU, Ricardo for this review and for your business. Now you know who to call for all your moving needs!</div>
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Lucas
We opted for the full pack-out and move. The moving and packing team were very friendly and courteous. My main complaint is that somehow not all of the boxes from one of the upstairs rooms were labeled. I'm not sure if it was miscommunication between team members or an individual forgot. But now I have to open about a third of my boxes to find out what is even in them.
Greg
Josh and Kenneth were great, the only hiccup was the fact that I definitely told the office staff who booked my move I needed boxes for the kitchen stiff and no boxes were on the truck but the owner quickly rectified the situation.
Brenda
Great experience from the office staff to moving day.
Team was professional and cared that i was happy with everything.
Team was professional and cared that i was happy with everything.
Response
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<div>We really do care! We really do! We are so happy we were able to assist you with your move. You were a dream client Brenda, thanks for choosing us!</div>
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<div>We really do care! We really do! We are so happy we were able to assist you with your move. You were a dream client Brenda, thanks for choosing us!</div>
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John
Staff was on time, called ahead of arriving, did the job promptly, friendly and they liked dogs...which we have 2 of and they got along fine with all the workmen.
Response
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<div>We enjoyed providing you (and your dogs) with a professional moving experience. Thanks for taking the time to leave review for us, John.</div>
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<div>We enjoyed providing you (and your dogs) with a professional moving experience. Thanks for taking the time to leave review for us, John.</div>
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