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Reviews
BARBARA
Our move was scheduled for noon. The movers didn’t arrive until 3:30. A simple phone call to alert us that they were running late would have been nice. Also, I had and appointment and had to leave at 5:00, so they had 1 1/2 hours for my move. They did move the furniture, but left the t.v, computer, monitor, and some of the suitcases. They also put a gash in our staircase post.
Sandi
From the initial contact with Kim, and the phone call from Monroe letting me know they were enroute, I was very impressed with not only their professionalism, but their sincere friendliness. The crew arrived as planned, and could not have been nicer to work with. Monroe, Michael and Kevon were so efficient as well as courteous, that the entire move went smoothly. I am very grateful to them!
Maria
The company was not forthcoming. Called to have 1 sm rm moved to an area 7 miles away. Receipt logged 37 miles. I was book for a minimum of 2 hours at $125 an hour. 1 hr for co. travel time to arrive at my house & again to get to there next job! This was not disclosed. Looked to charge more before job done. Damaged furnature and co. has not called to address issue. EXTREMELY POOR CUSTOMER SERVICE
Response
Hi Maria
We are so sorry you feel we did not communicate clearly with you regarding the time and charges. We provided you an estimate for our 2 hour minimum which is $250 and that is what you were charged. The round trip drive time was included in the estimate you were given. Your total round trip drive time was just over 30 minutes, but please be assured the drive time did not impact your charges in any way. You were quoted $250 for 2 hours and you were charged $250 for 2 hours. I hope this helps clarify your time and charges. Again, we regret you were not satisfied with the service we provided.
We are so sorry you feel we did not communicate clearly with you regarding the time and charges. We provided you an estimate for our 2 hour minimum which is $250 and that is what you were charged. The round trip drive time was included in the estimate you were given. Your total round trip drive time was just over 30 minutes, but please be assured the drive time did not impact your charges in any way. You were quoted $250 for 2 hours and you were charged $250 for 2 hours. I hope this helps clarify your time and charges. Again, we regret you were not satisfied with the service we provided.
Ariel
Overall experience was good and will likely use their service again. The 2 guys that came to do the moving of our appiances from the store to our house were very courteous and professional. The refrigerator we purchased were to big for our door and these two guys when offered help in taking the handles off to try to make it work for us. Thank you for the efforts and service.
Stacey
Service was excellent. The two movers were very helpful and got us taken care of with no issues at all. Monroe and Mike made our move very pleasant.
Grace
When I first reached out... I was the one who needed to follow up, but then things went smoothly and in moving the piano... they damaged one of the stairs of my 4 step front porch.
Tim
Our movers Anthony and Michael did a great job for us. They showed up on time, were very meticulous about the safety of our belongings. They moved the furniture a couple of times for my wife to get it in just the right spot. They was nothing negative about them.
Philip
Very professional and friendly. The only reason I didn’t give a perfect score would be the amount of dents and scrapes on our walls and trim as a result of the move. That’s my only negative and I would still recommend.
Pamela
My moving team was excellent. Anthony J., Arkeem & Chauncel took a difficult job for me; I use a power wheelchair and added their know how and muscles and made my move happen. I am happy. I would recommend their service to everyone. They are my heroes.
Kay
Loved the three men who’s were here so polite and professional Monroe Anthony and jdeveon
