Reviews
Nickolas
Firstly, the moving team was completely sent to my apartment unprepared for the furniture I had. No tools, and very very late. By the time I made it to my new house, it was 2:30 AM the next day, and we were told that because of how late it was, the movers were going to now have to take a hotel.
When hey arrived to unpack my furniture they stepped on my couch and boxes and dropped things. The movers also left various important things at the apartment, like the cord and tubing for my Dryer/Washer appliances. Now, I am being charged a week later than the move and I was not prepared for the money to come out. Very bad experience. Left numerous messages with the office team, and have never gotten a call back.
When hey arrived to unpack my furniture they stepped on my couch and boxes and dropped things. The movers also left various important things at the apartment, like the cord and tubing for my Dryer/Washer appliances. Now, I am being charged a week later than the move and I was not prepared for the money to come out. Very bad experience. Left numerous messages with the office team, and have never gotten a call back.
Response
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<div>We apologize for showing up without the proper tools for the move, Nickolas. Your long distance always required a hotel stop for the movers and was already included in the price we estimated for you. For LD moves we take half of the total cost of the move as a deposit up front during booking and then authorize you for the remaining half prior to the move. The funds would have already been on reserve for the move so I'm not sure how you were not prepared however, i am sorry that affected you negatively. Our general manager Ted, remembers speaking with you in regards to these issues. If you still feel as though issues are still unresolved, please do reach back out to us.</div>
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<div>We apologize for showing up without the proper tools for the move, Nickolas. Your long distance always required a hotel stop for the movers and was already included in the price we estimated for you. For LD moves we take half of the total cost of the move as a deposit up front during booking and then authorize you for the remaining half prior to the move. The funds would have already been on reserve for the move so I'm not sure how you were not prepared however, i am sorry that affected you negatively. Our general manager Ted, remembers speaking with you in regards to these issues. If you still feel as though issues are still unresolved, please do reach back out to us.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Candace
I was very nervous about moving. After first contact, I knew all would be okay. These guys were extremely courteous and professional. Throughout the move, they remained upbeat as they worked together. I felt like I was a part of the team. They definitely made it memorable, in a good way. A BIG thanks to Anthony, David, and Willie!
Linda
This was a difficult move for us. I had to schedule 3 separate moves. Thank you 2 men and a truck for making this happen. Courteous, careful, great attitudes, humorous and the best team work! Not one problem here. I would recommend this company with praises. Thanks to the two teams that made our move happen.
Regards,
Linda and Don
Regards,
Linda and Don
Carol
Monroe as team leader/driver could not have been more efficient, courteous and committed to doing the very best job for my family ! Willie and Justice also worked the quietly and carefully with our belongings. They were all friendly but just worked and worked. My sons even commented on how hard they worked and did such a great job! They made a hard day so much easier on our family and we will always be eternally grateful for their efforts! I was happy to give Monroe a great big hug at the end of the day! You should be very proud to have these guys on your staff! Carol
Diane
We always have had a great moving experience with Two Men and a Truck. The movers are friendly, respectful, and careful. If we decide to move again (hopefully this is our last move), then we certainly would use their moving services again.
Kristy
We had a great move day thanks to the team that showed up. We had Mike B., Jason W, Monroe B, Ryan and Daniel. Jason even had my 5 year old son 'help' all day. This was especially wonderful as moving was a stressful experience for him and Jason and the team allowed him be a part of everything! Everything made the move intact and in a very timely way. Highly recommend.
Lou
The team that made my move happy was excellent! I would recommend to anyone.
William
Over all the process was great. My one frustration is that the guys were not able to fit all my things on the truck and it took a lot longer to load the truck than anticipated. I had to rent another truck to get the rest because I could not afford another truck with you all. I feel like the job was under estimated. But the staff and the moves were wonderful to deal with. I am especially thankful to the movers Monroe, David and Ryan L.
Response
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<div>We apologize for that oversight and we are thankful for customer like you, Bill. Monroe, David and Ryan all say thank you and appreciate your review!</div>
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<div>We apologize for that oversight and we are thankful for customer like you, Bill. Monroe, David and Ryan all say thank you and appreciate your review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gloria
First time service was good .Second time service excellent very satisfied .
Response
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<div>Wonderful Gloria! We aim to please.</div>
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<div>Wonderful Gloria! We aim to please.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Teague
I requested the same crew to do the move-out and move-in because the first crew was amazing AND they disassembled our furniture. Unfortunately the office was unable to use the same group, which greatly impacted our move-in time. Reassembly of the furniture took forever and I felt bad for the movers because they were unfamiliar with all the parts. If at all possible I would suggest really trying to use the same group if there are multiple moves for one customer (i.e. old house -> storage -> new house). If you nail down this piece I think your company would be flawless.
Response
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<div>We apologize we could not accommodate that same crew for you,Teague. Your suggestion is invaluable to us and we will address that with our Operations Manager. We appreciate you taking the time to leave us this review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We apologize we could not accommodate that same crew for you,Teague. Your suggestion is invaluable to us and we will address that with our Operations Manager. We appreciate you taking the time to leave us this review!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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