Reviews
Chris
Everything went perfect as far as the office staff that came to give the quote, he was very honest and answered all of my questions. The movers were great and did an AMAZING job. However, it was not expected that an 8 hours job (as told by office staff) would end up being 13 hours which were no fault of the movers themselves but whoever handles the scheduling and getting them out to the job. They were short 1 gentleman that never showed up, the supervisor was sent with two new guys in which at least one it was their first day, and a truck without a lift but had a ramp with all of our office equipment including a 300-350 lb copier. The gentlemen that showed up and moved us were great and deserve more than just a good job form you guys as yes it is their job but they went above and beyond!
Response
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<div>Hi Chris, <br/>Thank you for reaching out and telling us about your experience. We apologize for the issues as a result of an error in staffing. If you should have any further questions or concerns, please do not hesitate to reach out to our office. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Chris, <br/>Thank you for reaching out and telling us about your experience. We apologize for the issues as a result of an error in staffing. If you should have any further questions or concerns, please do not hesitate to reach out to our office. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ryan
Two Men and a Truck is a professional moving company who stands by their estimates and truly cares about their customers and property. I would highly recommend Two Men and a Truck and will use them again for both personal and business moving needs.
Jeannette
You guys were great, I would highly recommend you to everyone. Very Professional, good price and careful.
Response
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<div>I will be out of the office from May 26th to June 2 with limited access to my email. Please direct any questions to Two Men and a Truck Richmond Office at 804-716-5163. Thank you for your time and we look forward to hearing from you.<br/><br/>Sincerely,<br/>Sigi Fenyes<br/>Two Men and a Truck<br/>804-716-5163<br/>sigi.fenyes@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>I will be out of the office from May 26th to June 2 with limited access to my email. Please direct any questions to Two Men and a Truck Richmond Office at 804-716-5163. Thank you for your time and we look forward to hearing from you.<br/><br/>Sincerely,<br/>Sigi Fenyes<br/>Two Men and a Truck<br/>804-716-5163<br/>sigi.fenyes@twomen.com</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Danielle
Both men working my move were professional and helpful. They answered every question I had and were happy to walk me through all the paperwork and exactly what would be happening during the move. They went above and beyond to make my move as stress-free as possible. If I move again I would definitely use Two Men and a Truck again!
Rachelle
Unfortunately, my experience with Two Men And A Truck was disappointing on a few levels. Not only was the estimation of my pack and move way off the mark, but I was treated very disrespectfully by several staff members.
Response
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<div>Hello Rachelle, <br/>Thank you for making us aware. We take this very seriously and will be addressing it with the appropriate individuals. Please reach out to our office at 804-716-5163 as soon as possible so that we can discuss your concerns further. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Rachelle, <br/>Thank you for making us aware. We take this very seriously and will be addressing it with the appropriate individuals. Please reach out to our office at 804-716-5163 as soon as possible so that we can discuss your concerns further. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kenneth
The 3 guys that came out where very nice. It seemed as though they were rushing maybe because it was hot or the rain. My walls and door frames took a serious beating. I will need to replace 3 door frame trims before selling my house not to mention the added expense. My painter will need to fix several gouges in my walls before painting. The new house has brand new wood floors-that are now scratched and gouged. They struggled with couches. I told them to not force it. I expected to hear from the claim person on Monday, it’s now Wednesday and I still haven’t heard from this person. I used your service based on a trusted friends experience. I now question my friends judgement. I’m looking at +800 worth of work between the 2 houses. I expected professional movers, that’a not what I got.
Jeffrey
I was very happy with the crew and how efficient they worked. The guys were very professional and friendly. It was a good experience, and would use them for a move in a heart beat. Will recommend your company to all my friends ands family.
Dean
My issue is with the estimate at 4 hours and ended up at 8.5 hours! Really? The moving team was scheduled for another job the same day after mine, which impacted the teams desire to finish my move! There was furniture that was left that was unwrapped!
Response
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<div>Hello Dean, We are sincerely sorry you did not have a good moving experience and can<br/>understand your frustrations. We estimate how long a move will take based upon the items a customer has informed us about and would like to move. In any move, variations in time from the estimate can be expected if there are more or less items needed to be moved on move day. Please contact us at 804-716-5163 as we would be happy to discuss this with you further. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Dean, We are sincerely sorry you did not have a good moving experience and can<br/>understand your frustrations. We estimate how long a move will take based upon the items a customer has informed us about and would like to move. In any move, variations in time from the estimate can be expected if there are more or less items needed to be moved on move day. Please contact us at 804-716-5163 as we would be happy to discuss this with you further. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jennifer
Jamar and Will were fantastic! They arrived on time and went right to work. They were efficient and very courteous. I will definitely be using them in the future and my parents plan to use them for their upcoming move. I can't thank the two of them enough! I will be recommending these two from this point forward!
Betsy
Our movers were Tyron and Richard and I have nothing but praise for these men! They worked hard without a break and were friendly, never complained and handled our things with great care. I would highly recommend Two Men and A Truck! I feel confident you will be pleased with the service and the movers are great!
