Reviews
Sheree
- damaged several items, nicks/scratches/dents, ran out of room in truck/didn't want to make a 2nd trip, requested they do a 2nd trip, placed low 6 drawer chest of drawers on the side, which shifted EVERYTHING inside, didn't install bed properly, would have preferred blankets be used on all furniture, not just the glass pieces.
Response
Sheree, we're so sorry to hear that some damages occurred on your recent move. With a 98% referral rating, we can assure you that this is not the norm here at TWO MEN AND A TRUCK Salt Lake CIty. Please reach out to our offices to speak with our general manager, Chris, so that we can work towards a happy resolution. Thank you.
Laneea
I have always used Two Men in a Truck with every move. I also have recommend you to other friends and family who have used you also. The two guys that helped me were AWESOME, they worked hard and were very careful. I appreciated them so much and would have them again. I have never had a problem when using your business. Thank you!!!
Maryann
I was not happy with My moving experience at all
I spoke with someone in the office and he was going to have someone call me
I have never gotten a call back
I thought I was over charged
The guys were late getting there
Issues on their iPad and so many things go sign that used a ton of extra time
I never got my email with moving information up front
The whole thing was a cluster
I spoke with someone in the office and he was going to have someone call me
I have never gotten a call back
I thought I was over charged
The guys were late getting there
Issues on their iPad and so many things go sign that used a ton of extra time
I never got my email with moving information up front
The whole thing was a cluster
Response
Maryann, we're so sorry to hear that there was some confusion during your recent move. Our records show that our management team has been in contact with you and we've been able to work towards a happy resolution. If you have any further concerns, please contact our offices to speak with Brandon or Chris. Thank you!
Jessica
The two guys who came to help had already completed another job, so they seemed really tired at the end. One of them was going most of the work, the other one was just kind of there...working, but not efficiencntly. If it wasn't for the one guy who busted his butt, this move would have taken forever. I wish I could give five stars to one and two stars to the other.
Response
Jessica, we're so sorry to hear that your expectations were not exceeded on your recent move. With a customer referral rating of 98%, we can assure you that this is not the norm here at TWO MEN AND A TRUCK Salt Lake City. We would appreciate the chance to hear from you to learn how we can continue working towards a positive resolution. Please reach out to our offices to speak to Brandon or Chris. Thank you.
Jackie
I don't have facebook or I certainly leave my comments just to save another homeowner. The two men sent were rude and very rushed. Although I had listed everything to be moved they refused to take several items stating they were not on the list. They seemed very rushed and made us leave long before we were ready stating that they had another job . In reality they wanted to get off early.
Response
Jackie, we're sorry to hear that your expectations were not exceeded on your recent move. With a customer referral rate of 100% in 2020, we can assure you that this is not the norm here at TWO MEN AND A TRUCK Salt Lake City. We have shared your comments with our local management team and encourage you to call us at 801.396.0491 so that we may work towards a happy resolution. Thank you!
Ed
Great experience durung a stressful time. I had scheduled my move on the day of the earthquake, they still showed up on time and bear the estimated completion time!
I would highly recommend and use Two Men And A Truck anytime needed.
I would highly recommend and use Two Men And A Truck anytime needed.
Chelsea
Everything about this experience was fantastic. Moving out on such short notice is hard but Two Men and a Truck took what is a potentially disastrous situation and made it the most efficient move I have ever had. Every member of the team from booking to the movers worked with unrivaled professionalism and patience while assisting me in my move. Thank you for all of your help!
Kelly
Both guys were great
Professional
Fast and efficient
Professional
Fast and efficient
Kari
Please know that our crew was great! Payton, Brian, Dakota, Riddick, Kal and Salem. Too notch, even with our extra hill and stuff they were really great. We will call again in a year when we move to the build. Tha ks!
Response
Hi Kari, thank you for your review! We're so happy to hear that Payton, Brian, Dakota, Riddick, Kal, and Salem were able to exceed your expectations! We would love the chance to hear from you to learn how we could have earned a full 'five-star' rating. Your feedback would be very much appreciated! Thanks again for choosing TWO MEN AND A TRUCK Salt Lake City!
Diane
Extremely professional & courteous set up by Kamari (sp?); he explained everything & took care of me. Dakota & Coltin were a phenomenal moving team; also personable & courteous. We had 2 extremely tall, unwieldy, and heavy fridge units moved that were boxed and still on wood pallets. They worked together without complaint to negotiate the units into the house and gently set them down. Zero damage!
