Reviews
Marilyn
Thayne
Andrew
Carolyn
Anita
Richard
Shey
Thank you for your feedback—we’re really sorry to hear about your experience and understand how frustrating unexpected delays and added costs can be.
From our review of the move, the crew did encounter significantly more items than originally listed at booking. This can impact both the time required and the overall cost, especially with larger or more complex pieces like the couch you mentioned. That said, we never want you to feel like you had to take on the work yourself or that your concerns weren’t addressed properly on-site.
We appreciate you bringing this to our attention and will be reviewing this with our team to ensure communication and efficiency are where they should be. If you’d be open to it, we’d like the opportunity to discuss your move further and see if there’s anything we can do to make this right.
Please feel free to reach out to us directly at 801.396.0491.