Reviews
John
Cody and Addison did an outstanding job on such a hot day.
Damion
I’d recommend two men and a truck if you have a lot of high cost, delicate items. For me, I have a lot of average furniture. The quality of work they did is very good - but the time they took to needlessly prepare every bit of furniture took a lot more time than anticipated. They also sent two men and what seemed to be someone who is probably not older than 17 who was noticeably slower than his peers to the point when his impact was minimal. My wife and I prep’d nearly everything, and it still took them nearly 8 hours to complete a very moderately sized move that should have been done in three. Again, friendly staff, great quality of work, small sense of urgency - which is painful when you’re paying hourly rates.
Response
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<div>Hi Damion,<br/>Thank you for providing your feedback regarding your recent moving experience. We apologize that the move went longer than you anticipated. We pad and stretch wrap your belonging to ensure they make it to the final destination unharmed, however, we understand your frustration. We’ll address your concerns with the crew that moved you. We professionally train our movers and unfortunately they missed the mark on your move. If you would like to discuss this further, we welcome you to call our management team at your convenience. Our office number is 801.396.0716. Thank you for your business and we hope your settling in well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Damion,<br/>Thank you for providing your feedback regarding your recent moving experience. We apologize that the move went longer than you anticipated. We pad and stretch wrap your belonging to ensure they make it to the final destination unharmed, however, we understand your frustration. We’ll address your concerns with the crew that moved you. We professionally train our movers and unfortunately they missed the mark on your move. If you would like to discuss this further, we welcome you to call our management team at your convenience. Our office number is 801.396.0716. Thank you for your business and we hope your settling in well.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nancy
Both young men were professional and courteous. Seemed to have a pretty good plan on how to move things. Good sense of humor. Helped to make my wife comfortable since she was wasn't feeling too well. I would recommend them again.
Robert
Movers lost 2 benches for dining room table while furniture was in storage. Never advised how they were to replace the benches as originally indicated by office girl.
Chaz
Everything was fine. Seemed to take longer than I expected, but my expectations could have been wrong.
James
I’ve moved twice using Two Men and a Truck. I wouldn’t change a thing. My experience has been great.
Wendy
The movers were slow. They did not arrive with the needed equipment, which also slowed down the process. I will say that they were very positive and very nice. But it was unbelievable how long it took them to get me moved. They were very long breaks in between the time that they got to the truck to load things and the time that they started coming back to the apartment. A coffee table was damaged. A shelving unit is missing a support piece. One mover threw used water bottles I provided water in on my floor. There was no hustle, which made them take all day for a simple 2 bedroom apartment, then stated they weren't expecting so many boxes. Only so much can fit in a 2 bedroom apartment. I was incredibly frustrated that they took their time while the hours and bill ran up. Won't use again.
Kristen
The men showed up 2 hours late. They were already extremely tired from an earlier job, one of the men was a very small guy. They started loading the truck and after an hour realized they were running way behind and needed to pick up the pace. I started helping load whatever I could carry for them. after 2.5 hrs they said they needed to get going or they wouldn't finish this job in time. They left so many items that still needed to be loaded and they didn't care. Then when we arrived at my condo they said no one told them about any stairs? I specifically told Bernadette about the stairs. I took them 5 hours to unload because they were so exhausted to begin with. I had a couch that needed to be moved and they refused to carry it They were too tired and handed me an outrageous bill. Horrible!
Response
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<div>Hi Kristen, we're so sorry to hear about your recent moving experience and that our movers did not show up at the expected time. It is noted that you have been in contact with our management team discussing your concerns. Please feel free to contact our office if you would like to discuss this further. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Kristen, we're so sorry to hear about your recent moving experience and that our movers did not show up at the expected time. It is noted that you have been in contact with our management team discussing your concerns. Please feel free to contact our office if you would like to discuss this further. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Trenton
Moving team was awesome! They got my move done in half the time I expected! Will be using Two Men and a Truck again in the future!
Rainie
The movers went above and beyond our expectations. It was raining and due to mud, the moving truck couldn’t make it all the way up the drive. The guys didn’t complain and carried our things to the house. They were also very thoughtful about not tracking mud in our new home.
