Reviews
Sherilyn
Hi, my movers were good. They dinged a few walls that we have taken pictures of that we will send in. Also, those guys put in long days, I would suggest to them for them to bring their lunches and waters, and eat as they go. I ran down and got my guys pizza, but it was kind of a pain
Patricia
Everyone on the moving team was fast and efficient. They were so cheerful that they were dancing and singing to the music they brought. They provided and entertaining floor show while packing and wrapping the furniture.
David
Damages to leather sofa rendered it to throw-away status. Haven’t heard from you on compensation.
Nicolle
The 1st time I used 2 men & a truck, they were quick, good timing, and no complaints. This time, the estimate was very high so I called and Shamra said not to worry it was just a guesstimate from the computer. I lived in a basement, no appliances, should be 3-4 hours max. She said they would send 3 guys to make it go quicker. When they arrived, they told me how rude their first customer was and how fast they had to work. One complained it was his last day because he didn't get enough hours. They had a big truck and plenty of room. When it got close to the end of my guesstimated time they said the rest of my things wouldn't fit because they wanted to be careful with my things already loaded. My screen door was removed to unload things easier and the hinges are gone. Poor planning & service.
Response
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<div>Hi Nicolle, thank you for taking your time to provide your feedback. As you know from your previous experience, this isn't the norm at TWO MEN AND A TRUCK and we apologize to hear about your recent move. Our location manager will be contacting you to discuss this further. Also, we'll be addressing your comments with the team who moved you to ensure this does not happen again on future moves. We appreciate your business and hope we earn your trust again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Nicolle, thank you for taking your time to provide your feedback. As you know from your previous experience, this isn't the norm at TWO MEN AND A TRUCK and we apologize to hear about your recent move. Our location manager will be contacting you to discuss this further. Also, we'll be addressing your comments with the team who moved you to ensure this does not happen again on future moves. We appreciate your business and hope we earn your trust again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
The company was always friendly, professional, efficient, and the movers never took a break. They stayed with the task at hand and were very careful with all my household items and furniture. The overall experienced from start to finish was excellent. I would highly recommend their services to everyone. Cudos
Mary Ann
Furniture moved from inside home to the garage. Movers did not place items as discussed by owner before hand; was therefore necessary to rearrange things during earlier portion of move. It was up to owner to direct placement of furniture so as to maximize storage space.
Response
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<div>Hi Mary Ann, thank you for providing your feedback. Our company goes to great lengths to provide excellent customer service and unfortunately, it sounds as though our team missed the mark on your move. We take your feedback very seriously and have addressed your concerns with our movers. We apologize for your experience and welcome the opportunity to discuss this matter further. Please contact our office at your convenience. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Mary Ann, thank you for providing your feedback. Our company goes to great lengths to provide excellent customer service and unfortunately, it sounds as though our team missed the mark on your move. We take your feedback very seriously and have addressed your concerns with our movers. We apologize for your experience and welcome the opportunity to discuss this matter further. Please contact our office at your convenience. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Daniel
We were under pressure to move my mothers furnishings in a short period from her retirement home. We called around and could not find any movers to fit us in, when we called "Two Men And a Truck" their staff worked us into their schedule. To our supprise they sent "Five Men And a Truck" and had all of my mothers furnishings loaded quickly and professionally. We will use their services again.
Dan
Dan
Tommy
I had to rate my moving team as a whole, but some were way better than others. There were 5 movers that came. I did not appreciate my uncovered dining room table top used and an office top sign things on. they also set tools on my dresser top which I asked them to move off. One mover picked up a small antique dresser by himself moving it as the drawers were falling out on my driveway. it was not wrapped or blanketed. Another mover had to help him. My dining room table top was brought in to my new place with some damage. I never saw it wrapped as they took it from my old house and brought it in my new one. Some of my walls were scuffed and I had to fix myself because new owner moving in. The movers were very hard working and polite, and did a good job despite the problems
Carmen
They left lots of bigger stuff because there was glass doors or mirrors in it. And brought a lot of little bins and smaller light stuff after I specifically said please make sure that you get all the bigger stuff. I had to call friends and borrow a bigger trailer to go back and move the rest. Because the person we were renting the storage building from was upset.
Response
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<div>Hi Carmen, thank you for sharing your feedback. We're sorry to hear you were not completely satisfied with our services. Our records indicate you've been in contact with our location manager to express your concerns. He spoke with the movers to understand why they loaded the truck as they did and addressed it with them. We apologize for the inconvenience they have caused. If you would like to discuss this further, please contact Brandon Chalmers. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Carmen, thank you for sharing your feedback. We're sorry to hear you were not completely satisfied with our services. Our records indicate you've been in contact with our location manager to express your concerns. He spoke with the movers to understand why they loaded the truck as they did and addressed it with them. We apologize for the inconvenience they have caused. If you would like to discuss this further, please contact Brandon Chalmers. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Rinda
They were there on time, friendly, professional, and took great care when moving our furniture.
