Reviews
Shelby
The movers first asked to come early ‘cuz an earlier appt cancelled. It canx because of rain and it was raining at my house too so I said no. they showed up more than 2 hours past
scheduled time. Everything got moved after dark. The leather couch was ripped, the grill was bent & screws are missing & the wooden chest was scratched. I’ve called twice to make claim but no call back yet.
scheduled time. Everything got moved after dark. The leather couch was ripped, the grill was bent & screws are missing & the wooden chest was scratched. I’ve called twice to make claim but no call back yet.
Response
Hi, Shelby -
We understand the frustration these issues have caused, and we want to assure you that we are committed to resolving this matter to your satisfaction. We value your feedback and thank you for bringing these concerns to our attention.
We understand the frustration these issues have caused, and we want to assure you that we are committed to resolving this matter to your satisfaction. We value your feedback and thank you for bringing these concerns to our attention.
Thomas
The moving team was communicative, productive, and friendly, despite numerous issues caused by the office staff.
A truck broke down en route, and it took more than a day for the office to solve the issue. This cost my family over $500 in unexpected expenses. No effort was made by management to talk to me until I called them. Barely received an apology in compensation.
A truck broke down en route, and it took more than a day for the office to solve the issue. This cost my family over $500 in unexpected expenses. No effort was made by management to talk to me until I called them. Barely received an apology in compensation.
Response
Hi, Thomas -
We understand the frustration these issues have caused, and we want to assure you that we are committed to resolving this matter to your satisfaction. We value your feedback and thank you for bringing these concerns to our attention.
We understand the frustration these issues have caused, and we want to assure you that we are committed to resolving this matter to your satisfaction. We value your feedback and thank you for bringing these concerns to our attention.
Guy
The guys were very friendly and professional. All belongings were wrapped well and protected. Very happy with the guy's work.
jeremy
Overall good service until the delivery at the given address. The two man team was good and kept me updated. I was delayed in Houston and arrived late at the destination. I was unable to get anyone to let them in to the delivery address and they had a short wait. I instructed them to unload outside the garage, no stairs, no carrying and the office still charged $150.00 extra. Unacceptable
Gretchen
The team was great. Will certainly call again for future moves.
Leslie
My team worked non stop and were so professional. They wrapped my items and treated them as carefully as I would have. I have already recommended you to a friend.
Tim
The Crew (Chris, lead driver) and his 2 guys did an outstanding job moving us. Professional, careful, and great attitiude despite delays during the journey.
The office staff/after hours line needed to do a better job communicating the delays in the journey. No one was available to talk to from 5pm to 9am to communicate what was going on when the truck didnt show up on time.
The office staff/after hours line needed to do a better job communicating the delays in the journey. No one was available to talk to from 5pm to 9am to communicate what was going on when the truck didnt show up on time.
Glenda
Arrived on time. Polite& professional. I spoke to Sharon on the phone & she was helpful.
Raj
Joshua and the other young man was prompt, efficient, and engaging.
Michael
Office furniture. Lots of scratches and chips.
Kitchen Table - cant say for sure they broke it. Had another person come in to look at it and they are saying it wasnt taken apart correctly.
Price was wayyy above expected amount.
Kitchen Table - cant say for sure they broke it. Had another person come in to look at it and they are saying it wasnt taken apart correctly.
Price was wayyy above expected amount.
