Reviews

We did not perform a move due to the customers refusal to sign the required contracts that makes us compliant with Texas DMV rules and regulations. He stated this himself. I will not accept being called rude from a customer that refuses to follow the necessary approvals for the contracts. The customer changed his mind and wanted us to move him once the job had been cancelled and the team was returning back to the facility. I did not hang up on him. I told him that we were not going to do the move without all necessary contracts completed. I asked if there was anything else that I could help him with, and he answered, "no," I thanked him for calling TWO MEN AND A TRUCK and told him that if he had any questions that he could call the main office for assistance. Then, I hung up.

Thank you for choosing TWO MEN AND A TRUCK for your recent move. We appreciate your review and words as we use this kind of feedback to evaluate our teams and determine their increases for their annual reviews. We also send one dollar for each review to K9 for Warriors to help with providing service animals to service personnel. If you have any questions, please feel free to contact us.

TWO MEN AND A TRUCK thanks you for using the Houston NW location and your kind words. Although being a franchise, we are a family based business and strive to help ease the stress our customers may feel about moving . We focus on professionalism, core values and an excellent moving experience, and we are happy to hear that you pleased with your experience. Please feel free to contact us if you have any other questions and concerns.

Mr. Johnstone was contacted about his move with our franchise. He has filed negative reviews over the phone, on google with TWO MEN AND A TRUCK and Im sure that we will see yelp and the BBB in the near future. His complaints are unsubstantiated as he was the focus of every issue that he listed. His attempts to discredit the team show his true character. Had he not micro managed the teams and allowed them to do their duties, it would have been much faster and without issues. Even after sending a dispatch manager out to his unload location he was not happy and still interfered with the teams progress. We look forward to future discussions with him, however, with his tone, aggressive actions and attempted intimidation, we feel it would be best to allow all future communications and mediation to be in writing and with independent 3rd party individuals. As with all concerns, we look forward to a positive outcome, however past history with this customer precludes a positive outcome.

Thank you for choosing TWO MEN AND A TRUCK for your recent move. We are sorry for your loss and were surprised to see you comment about the excessive travel charge. We strive to keep our customers informed and it is discussed multiple times throughout the scheduling process. It is also included in the premove agreement that is completed before the movers can be dispatched. As a final time, it is listed on the Sales order that is completed and signed by the customer before we collect the final payment.

We have found that the charge from our facility through the move and returning is called port to port and is monitored closely for accuracy and verified with GPS on all our trucks. The other option is for a flat fee for travel, however depending one how far the customer is from our facility may not turn out to be a fair cost in doing business for either party. We focus on communication and are sorry that this seemed confusing or left out, but our records and contracts indicate that if was explained and agreed on several time.

If you have any additional questions, please contact our office for clarification.

Clarissa, Thank you for your review. We truly appreciate you taking time out of your day to let us know how your move went, and that our crew acted professionally during your move.

Thank you for choosing TWO MEN AND A TRUCK for your recent move. We were surprised to see you comment about the excessive travel charge. We strive to keep our customers informed and it is discussed multiple times throughout the scheduling process. It is also included in the premove agreement that is completed before the movers can be dispatched. As a final time, it is listed on the Sales order that is completed and signed by the customer before we collect the final payment.

We have found that the charge from our facility through the move and returning is called port to port and is monitored closely for accuracy and verified with GPS on all our trucks. The other option is for a flat fee for travel, however depending one how far the customer is from our facility may not turn out to be a fair cost in doing business for either party. We focus on communication and are sorry that this seemed confusing or left out, but our records and contracts indicate that if was explained and agreed on several time.

If you have any additional questions, please contact our office for clarification.

Mona, They say that moving is one of the biggest stressors to people, and we are very happy to hear that we were able to make your entire move process was a great experience. We really appreciate your recommendation, and hope that you will tell your family and friends about us.

Hi Sandra,
We take great pride in that we send our movers through several days of training before they go out on our moves. Then, we are continuously refreshing their skills at our weekly meetings. We are pleased that your move process was a positive experience.

Larry,
We appreciate such a great review, and that we could provide you with a positive experience. Please tell your family and friends, and look us up again if you have future moving needs.