Reviews
Thomas
From start to finish using two men and a truck has been Awesome!!!
The company has outstanding customer service. The day of the move was a long one, the two teams showed great pride with their awesome work. They went way above and beyond what was expected of them and did it with a smile. I am very happy I used two men and a truck to move my family. Thanks to the movers for an outstanding job!!!!
The company has outstanding customer service. The day of the move was a long one, the two teams showed great pride with their awesome work. They went way above and beyond what was expected of them and did it with a smile. I am very happy I used two men and a truck to move my family. Thanks to the movers for an outstanding job!!!!
Response
Thank you Thomas for taking time to give us a review. We are so happy your move went well and we will definitely let the crew know how well they did. It has been our pleasure to assist you on your recent move. If there is anything we can do for you in the future, please feel free to call on us.
Felix
Your guys broke my bed frame and even took a dañare report but I still have a broken bed frame and no one has reached out to help.
Melanie
Jimmy, Chris and Lauro my moving team were absolutely AMAZING! And the inside office folks were too! Thank you Kris!
They were on time to load, had a joyful and positive attitude and worked very hard to wrap everything to prevent damage and move the items with care and consideration. Thank you. It made the stressful situation a very pleasant experience!
They were on time to load, had a joyful and positive attitude and worked very hard to wrap everything to prevent damage and move the items with care and consideration. Thank you. It made the stressful situation a very pleasant experience!
Response
Thank you for your message about our team, Ms. Melanie. We agree that this team is a strong and amazing team. We train and practice to make sure that each moving experience is a positive one. You are correct that when things go smooth, that there is less stress. Less stress on you, less stress on the team and less stress for the company. Thanks again for letting us know of your positive experience and just to remind you that for each reply card we receive, we donate to K9 for Warriors.
Thanks Again
Thanks Again
Chantelle
The moving team was friendly, efficient, patient, and took good care of my furniture. They were awesome and did a fantastic job! Thanks.
Response
Thank you Ms. Chantelle for your response and kind words. We try to make every move experience as stress free as possible. and to remind you that because you took the time to give us a reply, we will make a donation to K9 for Warriors. Thanks again for choosing TWO MEN AND A TRUCK® for your move experience.
Zeke
Mike in the office was incredibly kind and accommodating and the moving team was STELLAR! They worked incredibly hard and quick and took great care of all my belongings. I will definitely recommend this Two Men and a Truck to anyone I know who is moving.
Response
Thank you Zeke for your reply. We are very happy that you had an enjoyable experience. As we are independently owner and operated, we strive to be the best in the area and within the TWO MEN family. Because you took the time to respond, not only will we put this into the employees personnel folder for help in future evaluations, we will also make a donation to K9 for Warriors. Thanks again for choosing TWO MEN AND A TRUCK®.
Karen
Since I moved to Texas 14 years ago I have used two men and a truck for my moving needs. I always recommend you all my friends. Thank you so much.
Response
Ms Karen... Thank you for choosing TWO MEN AND A TRUCK and for your kind words. We strive to be the premier movers in Houston. We train, practice and make all attempts to make your move experience as stress free as possible. We will place this into the teams personnel record so when time comes for evaluation, it will help us make our decisions on possible bonuses, rate increases and upward mobility within the company.
Thanks again for taking the time to let us know. On a side note, for each reply card that we receive, we make a donation to K9 for Warriors.
Thanks again for taking the time to let us know. On a side note, for each reply card that we receive, we make a donation to K9 for Warriors.
Kaci
Our team of movers was amazing. Our furniture was packed, transported, and delivered quickly and safely. Our movers were especially polite and did it all with a smile!
Response
Thank you Kaci for your reply. We try to make each and every move experience a pleasant one. As a reminder that because you took the time to reply about your move experience, we will make a donation to K9 for Warriors. Thank you for choosing TWO MEN AND A TRUCK® for your move experience.
Megan
the movers were polite, they dropped my washer 5 minutes into the move. I understand accidents happen, the movers that were sent out were not prepared to move the items. Half way through the move one of the movers could not continue due to not feeling well. Movers need to be trained on how to properly move items effectively and screened to make sure they are able to complete the job for the day.
Response
Megan... Thank you for choosing TWO MEN AND A TRUCK® for your recent move. We are sorry that you feel your move did not go as expected. Although we try to avoid damages, moving does from time to time encounter damages, no matter how many precautions we take. We have a process that we follow for damages. This is closely monitored by the State of Texas. We have documented the damage and sent you the procedures, rights and responsibilities and the claim forms.
The mover that you noted, did have medical episode that was not in our control and combined with the extreme heat, we instructed him to go to the truck for a recovery period. As explained in the billing, you were not charged for this time and we actually credited you time for the entire team, not just one man.
As far as your comment on training and screening... We training all our personnel before going out on trucks. We also have another mover or driver monitor them when they go out in the field for the first week. Again, the mover in question had a medical episode that we had no control over.
We are sorry that your move did not go as expected, however, we feel that we addressed this situation properly to insure the safety of our personnel, the protection of your items and to insure your move was completed as scheduled.
If you have additional questions or concerns, Please contact our office at 713 278 1112.
The mover that you noted, did have medical episode that was not in our control and combined with the extreme heat, we instructed him to go to the truck for a recovery period. As explained in the billing, you were not charged for this time and we actually credited you time for the entire team, not just one man.
As far as your comment on training and screening... We training all our personnel before going out on trucks. We also have another mover or driver monitor them when they go out in the field for the first week. Again, the mover in question had a medical episode that we had no control over.
We are sorry that your move did not go as expected, however, we feel that we addressed this situation properly to insure the safety of our personnel, the protection of your items and to insure your move was completed as scheduled.
If you have additional questions or concerns, Please contact our office at 713 278 1112.
David
Office team was always fantastic. Quick and to the point, recommended exactly what we needed.
Moving team was extremely courteous, cautious with belongings, quick, and efficient.
We've done 3 or 4 moves with Two Men and a Truck and we wouldn't do a move any other way.
Moving team was extremely courteous, cautious with belongings, quick, and efficient.
We've done 3 or 4 moves with Two Men and a Truck and we wouldn't do a move any other way.
Response
David,
We screen and continuously train all of our employees so that we can provide quality moves for our new and return customers. Thank you for your kind words, and for being a return customer.
We screen and continuously train all of our employees so that we can provide quality moves for our new and return customers. Thank you for your kind words, and for being a return customer.
LeKrystal
The four gentleman that moved us to our new home were thorough, high energy, had a sense of humor, and very accommodating.
Response
Thank you for your response. We are glad to hear that things went well. That is our prime focus. TWO MEN AND A TRUCK Houston NW is a family, veteran and minority owned franchise that wants all moves to go as smooth as possible. As a consequence of your reply, it will be added to the teams personnel file for support when their annual performance reviews come so they can be compensated properly. We also donate to K9 for Warriors for each reply that is received so that we can help veterans in need. Thanks for choosing TWO MEN AND A TRUCK and if you have nay questions or concerns, please feel free to contact us.
