Reviews

Ms Karen... Thank you for choosing TWO MEN AND A TRUCK and for your kind words. We strive to be the premier movers in Houston. We train, practice and make all attempts to make your move experience as stress free as possible. We will place this into the teams personnel record so when time comes for evaluation, it will help us make our decisions on possible bonuses, rate increases and upward mobility within the company.

Thanks again for taking the time to let us know. On a side note, for each reply card that we receive, we make a donation to K9 for Warriors.

Thank you Kaci for your reply. We try to make each and every move experience a pleasant one. As a reminder that because you took the time to reply about your move experience, we will make a donation to K9 for Warriors. Thank you for choosing TWO MEN AND A TRUCK® for your move experience.

Megan... Thank you for choosing TWO MEN AND A TRUCK® for your recent move. We are sorry that you feel your move did not go as expected. Although we try to avoid damages, moving does from time to time encounter damages, no matter how many precautions we take. We have a process that we follow for damages. This is closely monitored by the State of Texas. We have documented the damage and sent you the procedures, rights and responsibilities and the claim forms.

The mover that you noted, did have medical episode that was not in our control and combined with the extreme heat, we instructed him to go to the truck for a recovery period. As explained in the billing, you were not charged for this time and we actually credited you time for the entire team, not just one man.

As far as your comment on training and screening... We training all our personnel before going out on trucks. We also have another mover or driver monitor them when they go out in the field for the first week. Again, the mover in question had a medical episode that we had no control over.

We are sorry that your move did not go as expected, however, we feel that we addressed this situation properly to insure the safety of our personnel, the protection of your items and to insure your move was completed as scheduled.

If you have additional questions or concerns, Please contact our office at 713 278 1112.

David,
We screen and continuously train all of our employees so that we can provide quality moves for our new and return customers. Thank you for your kind words, and for being a return customer.

Thank you for your response. We are glad to hear that things went well. That is our prime focus. TWO MEN AND A TRUCK Houston NW is a family, veteran and minority owned franchise that wants all moves to go as smooth as possible. As a consequence of your reply, it will be added to the teams personnel file for support when their annual performance reviews come so they can be compensated properly. We also donate to K9 for Warriors for each reply that is received so that we can help veterans in need. Thanks for choosing TWO MEN AND A TRUCK and if you have nay questions or concerns, please feel free to contact us.

We did not perform a move due to the customers refusal to sign the required contracts that makes us compliant with Texas DMV rules and regulations. He stated this himself. I will not accept being called rude from a customer that refuses to follow the necessary approvals for the contracts. The customer changed his mind and wanted us to move him once the job had been cancelled and the team was returning back to the facility. I did not hang up on him. I told him that we were not going to do the move without all necessary contracts completed. I asked if there was anything else that I could help him with, and he answered, "no," I thanked him for calling TWO MEN AND A TRUCK and told him that if he had any questions that he could call the main office for assistance. Then, I hung up.

Thank you for choosing TWO MEN AND A TRUCK for your recent move. We appreciate your review and words as we use this kind of feedback to evaluate our teams and determine their increases for their annual reviews. We also send one dollar for each review to K9 for Warriors to help with providing service animals to service personnel. If you have any questions, please feel free to contact us.

TWO MEN AND A TRUCK thanks you for using the Houston NW location and your kind words. Although being a franchise, we are a family based business and strive to help ease the stress our customers may feel about moving . We focus on professionalism, core values and an excellent moving experience, and we are happy to hear that you pleased with your experience. Please feel free to contact us if you have any other questions and concerns.

Mr. Johnstone was contacted about his move with our franchise. He has filed negative reviews over the phone, on google with TWO MEN AND A TRUCK and Im sure that we will see yelp and the BBB in the near future. His complaints are unsubstantiated as he was the focus of every issue that he listed. His attempts to discredit the team show his true character. Had he not micro managed the teams and allowed them to do their duties, it would have been much faster and without issues. Even after sending a dispatch manager out to his unload location he was not happy and still interfered with the teams progress. We look forward to future discussions with him, however, with his tone, aggressive actions and attempted intimidation, we feel it would be best to allow all future communications and mediation to be in writing and with independent 3rd party individuals. As with all concerns, we look forward to a positive outcome, however past history with this customer precludes a positive outcome.

Thank you for choosing TWO MEN AND A TRUCK for your recent move. We are sorry for your loss and were surprised to see you comment about the excessive travel charge. We strive to keep our customers informed and it is discussed multiple times throughout the scheduling process. It is also included in the premove agreement that is completed before the movers can be dispatched. As a final time, it is listed on the Sales order that is completed and signed by the customer before we collect the final payment.

We have found that the charge from our facility through the move and returning is called port to port and is monitored closely for accuracy and verified with GPS on all our trucks. The other option is for a flat fee for travel, however depending one how far the customer is from our facility may not turn out to be a fair cost in doing business for either party. We focus on communication and are sorry that this seemed confusing or left out, but our records and contracts indicate that if was explained and agreed on several time.

If you have any additional questions, please contact our office for clarification.