Reviews
jacquline
The movers are very slow and they drop my washer but other then that it was pretty good
Benjamin
Office needs to explain packing details difference, I thought the Crew was going to Pack everything, only to discover that it would be an additional Charge!
Jennifer
The men were extremely polite and courteous. It was a small job but they treated it like a regular job. From the first phone call I made until they finished the job, the whole process was smooth. Absolute 5 star! Thank you!
Waylan
Your head guy complained the whole time he talked to his help as if he was a child the helper was Excellent
Response
<div class="bv-review-response-container">
<div>Hello Waylan, and thank you for calling this to our attention. We are sorry you experienced this, because it is certainly not typical of our movers, nor is it something we tolerate. We are going to address the employees about this and ensure they understand. We appreciate your business and hope that you will call us again when needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Waylan, and thank you for calling this to our attention. We are sorry you experienced this, because it is certainly not typical of our movers, nor is it something we tolerate. We are going to address the employees about this and ensure they understand. We appreciate your business and hope that you will call us again when needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Tomas
The overall service was great except for booking the appointment. Part of it was my fault because I didn’t thoroughly read the email. But I assumed when I got the estimate that the appointment was booked. Someone should have followed up to see if I still wanted the appointment. I booked the date and time and assumed it was set. I missed the part in email that stated you needed a credit card I was doing this from California and had lots to do to get to Texas. I showed up at my storage early for 8am appt. at 8:05am nobody showed up. I called & found out that appt wasn’t confirmed. I assumed appt was confirmed but someone from your office should have followed up. They were able to get someone out an hour later but it would have been a mess if they weren’t available. Someone should have call
Response
<div class="bv-review-response-container">
<div>Hello Tomas, and thank you for bringing your issue to our attention. We do send out a lot of estimates, and our customer service team will call to follow up when time and availability permits. We do appreciate your business and we're glad you had a five-star experience. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Tomas, and thank you for bringing your issue to our attention. We do send out a lot of estimates, and our customer service team will call to follow up when time and availability permits. We do appreciate your business and we're glad you had a five-star experience. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Greg
This was the least stressful moving experience ever. Courteous, careful & conscientious. Don't think twice about hiring Clayton & his team!
Response
<div class="bv-review-response-container">
<div>Greg, we appreciate your business and thank you for choosing TWO MEN AND A TRUCK Fort Worth. It's always our goal to remove stress from the moving process, so we're glad you are happy with the moving services we provided to you. Best of luck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Greg, we appreciate your business and thank you for choosing TWO MEN AND A TRUCK Fort Worth. It's always our goal to remove stress from the moving process, so we're glad you are happy with the moving services we provided to you. Best of luck!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Pat
Devin and Jared were great, efficient. Definitely the best moving experience I’ve had recently and I have been through a bunch.
Both guys greeted my wife and I with a smile and worked efficiently.
Thanks Devin and Jared! Appreciate it!
Both guys greeted my wife and I with a smile and worked efficiently.
Thanks Devin and Jared! Appreciate it!
Response
<div class="bv-review-response-container">
<div>Thank you so much Pat for the amazing review! We're glad we were able to make moving day a positive experience for both of you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you so much Pat for the amazing review! We're glad we were able to make moving day a positive experience for both of you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Barbara
They were courteous and helpful. I am disabled and was not able to help at all. They took excellent care of my things.
Response
<div class="bv-review-response-container">
<div>Thank you Barbara for trusting us with your move. We understand that sometimes a little extra help is needed, and that's why we're known as the "Movers Who Care". We wish you all the best!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you Barbara for trusting us with your move. We understand that sometimes a little extra help is needed, and that's why we're known as the "Movers Who Care". We wish you all the best!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Owen
Perhaps offer a second stop on the online quote builder.
Amy
I needed a heavy and large 10’ table moved from downstairs to upstairs. They did an excellent job of protecting my freshly painted walls. Then they assembled the legs back on the table and set it exactly where I wanted it. They worked quickly
Response
<div class="bv-review-response-container">
<div>Hi Amy! We are known as the "Movers Who Care" and we truly live by that every day. Thank you for choosing TWO MEN AND A TRUCK - we hope to work with you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi Amy! We are known as the "Movers Who Care" and we truly live by that every day. Thank you for choosing TWO MEN AND A TRUCK - we hope to work with you again.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
