Reviews
Alexander
My floor lamp was broken and manager called immediately telling it will be reimbursed or repaired, since June 21 no any calls or action.
Damita
The expeeience was okay. Though the price for the moving and travel was unnecessarily overdone compared to the amount of items moved and the distance travelled. The price should be customized based on the circumstance. Would have loved to tip the movers but was not left with the libertyvdue to the overpriced fees
Response
<div class="bv-review-response-container">
<div>Damita, thank you for this review. We are happy that your experience with our company was good. In regards to your quote, we base all estimates on the amount of items and distance that our trucks have to travel. Although you were unable to tip our movers, another way to show them appreciation is by completing the 'Post-Move' survey that we send to all customers and include who your movers were and how your movers helped during your moving process. By completing this review, it greatly impacts the opportunity for our movers to receive bonuses and additional compensation. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Damita, thank you for this review. We are happy that your experience with our company was good. In regards to your quote, we base all estimates on the amount of items and distance that our trucks have to travel. Although you were unable to tip our movers, another way to show them appreciation is by completing the 'Post-Move' survey that we send to all customers and include who your movers were and how your movers helped during your moving process. By completing this review, it greatly impacts the opportunity for our movers to receive bonuses and additional compensation. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kirk
We were satisfied with the moving team, but management did not communicate with us.
The team was 2 hours late because of batteries being stolen out of the truck. Which the management did not call to let us know. Not sure what happened at the facility to drop off the helpers, but the driver was stuck in Little Rock due to a 12 hour time limit.
Therefore we did not receive our furniture until the next day even though it was only a 3 hour drive to our new place. Slept on the floor, no clothes, etc. Another issue was interoffice communication and with us. The driver was to have help by 1:00pm to move the next day. No one got him help until after several phone calls from us.
Bottom line, management failed to provide excellent service to the customer.
The team was 2 hours late because of batteries being stolen out of the truck. Which the management did not call to let us know. Not sure what happened at the facility to drop off the helpers, but the driver was stuck in Little Rock due to a 12 hour time limit.
Therefore we did not receive our furniture until the next day even though it was only a 3 hour drive to our new place. Slept on the floor, no clothes, etc. Another issue was interoffice communication and with us. The driver was to have help by 1:00pm to move the next day. No one got him help until after several phone calls from us.
Bottom line, management failed to provide excellent service to the customer.
Response
<div class="bv-review-response-container">
<div>Kirk, Thank you for bringing this to our attention. We sincerely apologize and can<br/>assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Kirk, Thank you for bringing this to our attention. We sincerely apologize and can<br/>assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Tara
Our movers were great! They worked quickly and efficiently.
Response
<div class="bv-review-response-container">
<div>Tara, thank you very much for this review! We hope you have an amazing weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Tara, thank you very much for this review! We hope you have an amazing weekend!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
John
DeAndre Anderson and Curtis Buford did a great job with our move - I would recommend them to anyone - very good job!
Response
<div class="bv-review-response-container">
<div>John, thank you very much for your review! Anderson and Buford are phenomenal employees and we are very happy that they did a great job during your move. We hope you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>John, thank you very much for your review! Anderson and Buford are phenomenal employees and we are very happy that they did a great job during your move. We hope you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kyle
The overall service and experience was great. Corray and Troy worked extremely hard, fast, and completed all tasks requested by the customer. Customer service representative was prompt, offered very courteous service and provided clear information on cost of services.
Response
<div class="bv-review-response-container">
<div>Kyle, thank you very much for this review! Corray and Troy are wonderful and professional employees, and we are very proud to have them on our staff. We appreciate your words and we hope you enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Kyle, thank you very much for this review! Corray and Troy are wonderful and professional employees, and we are very proud to have them on our staff. We appreciate your words and we hope you enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Sheryl
My driver was D. Anderson and the movers were B.bradley and R.White. These three men were exceptional. Would use them again in a heartbeat! Will gladly tell my friends if they need a Mover. Thank you for great service!!
Response
<div class="bv-review-response-container">
<div>Sheryl, thank you very much for this review! Anderson, White, and Bradley are phenomenal employees and we are very proud to have them on our staff. We appreciate your words and we hope you enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Sheryl, thank you very much for this review! Anderson, White, and Bradley are phenomenal employees and we are very proud to have them on our staff. We appreciate your words and we hope you enjoy your new home.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Cindy
Both guys were awesome. They worked incredibly efficient and handled all of our stuff with great care. I would recommend them to anyone who’s considering moving. If I have to move again I’m absolutely giving you guys a call!
Response
<div class="bv-review-response-container">
<div>Cindy, thank you very much for this review! We appreciate your words and we hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Cindy, thank you very much for this review! We appreciate your words and we hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Leslie
I feel like now that Two Men & a Truck/Memphis have my money they're no longer interested in following up with any concerns. Communication was poor from the beginning, I had to follow up both days to see when the movers would actually show up. A window was given on day 1 and then no window or follow up was given for the delivery on day 2. Then after they left on day two, I realize a rug is missing plus damage & communicate this to the Manager, Ed. Four days later and I haven't heard a word from him. I even expressed this to Vanessa in her follow up call on Friday the 22nd. You've ruined a potentially lucrative relationship with an insurance agent now who could have referred you 100x over with my Memphis clientele base. Now, I'll make sure the negative review gets posted everywhere instead.
Chris
The workers moved incredibly slow and then charged me more than the quote in the end because they needed more time. We moved into the space a year ago and the total time with three guys was about 4 hours. In the end, they didn't get all of our stuff and the truck was half empty. Now I am going back and forth with my truck loading things up. The good news is that nothing was broken. Attitude wise, they could have been better.
Response
<div class="bv-review-response-container">
<div>Chris, we are very sorry to hear that this occurred during your moving process ; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, your review is very important to our company. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Chris, we are very sorry to hear that this occurred during your moving process ; and genuinely appreciate this review. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. Although your move was not as success as we had hoped for, your review is very important to our company. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
