Reviews
Larry
We used the moving services in Dayton Ohio and in Memphis Tennessee. The movers in Memphis were responsible for unloading my truck and putting together my furniture. The attitude of the lead mover, responsible for all the paperwork, was very poor. He was giving a lot of pushback, visibly upset about the move (his job). The other two guys were nice and hard working. Our furniture has been falling apart since they left and we clearly know it was not put together properly, especially the beds.
Response
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<div>Larry, Thank you for bringing this to our attention. We sincerely apologize and can assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Larry, Thank you for bringing this to our attention. We sincerely apologize and can assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Chanel
All of the guys were respectful. I used your services four years ago and the services was horrible. Because of new management and new people two men and a truck have come a long way. Keep up the good work.
Response
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<div>Chanel, Thank you very much for this review! We are very proud that you tried our services again after your previous experience, and we are happy that we showcased professionalism and qualities that make us the 'Movers Who Care'. We hope you have a lovely day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Chanel, Thank you very much for this review! We are very proud that you tried our services again after your previous experience, and we are happy that we showcased professionalism and qualities that make us the 'Movers Who Care'. We hope you have a lovely day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
Everything went well with the move. We have used these movers 3 times in 5 months. Would use them again for sure.
Response
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<div>Linda, thank you very much for this review! We are always proud to have return customers. We appreciate your words and we hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Linda, thank you very much for this review! We are always proud to have return customers. We appreciate your words and we hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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William
I had several pieces of furniture not wrapped and was scuffed and scratched from the vibration of moving. I was told it would be written up but so far nothing has been done and I paid the additional $90 to make sure everything was covered. I understand some things happen but that is the point in insuring the move.
Alexandria
I was harrassed by my movers. The comments they made during the move made me uncomfortable and they were unacceptable.
Response
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<div>Alexandria, Thank you for bringing this to our attention. We sincerely apologize and can assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - please call our office directly at 901-937-0123, and ask for Drew Bullard to discuss this matter further. Once again, we sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Alexandria, Thank you for bringing this to our attention. We sincerely apologize and can assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - please call our office directly at 901-937-0123, and ask for Drew Bullard to discuss this matter further. Once again, we sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Edward
Everything went well just a long time because we only had one truck instead of the two truck, I was told we would have.
Response
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<div>Edward, thank you very much for this review! We apologize for not coordinating your trucks properly, however, we are very happy that our movers made up for this miscommunication with professionalism.We appreciate your words and we hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Edward, thank you very much for this review! We apologize for not coordinating your trucks properly, however, we are very happy that our movers made up for this miscommunication with professionalism.We appreciate your words and we hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Geri
The 2 young men worked their butts off, never slowing down! There was not one single scratch on any of my furniture or walls! This was my first time to use a moving company and I was SO impressed with the professionalism and the attitude of not only the 2 men, but also the office staff, that I will NEVER move again without TWO MEN AND A TRUCK!! Thank you....Ya’ll ROCK!!!
Response
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<div>Geri, thank you for this great review! We are happy that your experience with our company was amazing and thank our movers were very helpful and professional. We hope that you continue to utilize our company and we look forward to your business in the future. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Geri, thank you for this great review! We are happy that your experience with our company was amazing and thank our movers were very helpful and professional. We hope that you continue to utilize our company and we look forward to your business in the future. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Alexander
My floor lamp was broken and manager called immediately telling it will be reimbursed or repaired, since June 21 no any calls or action.
Damita
The expeeience was okay. Though the price for the moving and travel was unnecessarily overdone compared to the amount of items moved and the distance travelled. The price should be customized based on the circumstance. Would have loved to tip the movers but was not left with the libertyvdue to the overpriced fees
Response
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<div>Damita, thank you for this review. We are happy that your experience with our company was good. In regards to your quote, we base all estimates on the amount of items and distance that our trucks have to travel. Although you were unable to tip our movers, another way to show them appreciation is by completing the 'Post-Move' survey that we send to all customers and include who your movers were and how your movers helped during your moving process. By completing this review, it greatly impacts the opportunity for our movers to receive bonuses and additional compensation. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Damita, thank you for this review. We are happy that your experience with our company was good. In regards to your quote, we base all estimates on the amount of items and distance that our trucks have to travel. Although you were unable to tip our movers, another way to show them appreciation is by completing the 'Post-Move' survey that we send to all customers and include who your movers were and how your movers helped during your moving process. By completing this review, it greatly impacts the opportunity for our movers to receive bonuses and additional compensation. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kirk
We were satisfied with the moving team, but management did not communicate with us.
The team was 2 hours late because of batteries being stolen out of the truck. Which the management did not call to let us know. Not sure what happened at the facility to drop off the helpers, but the driver was stuck in Little Rock due to a 12 hour time limit.
Therefore we did not receive our furniture until the next day even though it was only a 3 hour drive to our new place. Slept on the floor, no clothes, etc. Another issue was interoffice communication and with us. The driver was to have help by 1:00pm to move the next day. No one got him help until after several phone calls from us.
Bottom line, management failed to provide excellent service to the customer.
The team was 2 hours late because of batteries being stolen out of the truck. Which the management did not call to let us know. Not sure what happened at the facility to drop off the helpers, but the driver was stuck in Little Rock due to a 12 hour time limit.
Therefore we did not receive our furniture until the next day even though it was only a 3 hour drive to our new place. Slept on the floor, no clothes, etc. Another issue was interoffice communication and with us. The driver was to have help by 1:00pm to move the next day. No one got him help until after several phone calls from us.
Bottom line, management failed to provide excellent service to the customer.
Response
<div class="bv-review-response-container">
<div>Kirk, Thank you for bringing this to our attention. We sincerely apologize and can<br/>assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kirk, Thank you for bringing this to our attention. We sincerely apologize and can<br/>assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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