Reviews
annie
Being a past customer and had a good experience, I decided to use this company again. The scheduling was not honored that day, but the mover was very polite and tried to accommodate another schedule that was good for the company's time and mine.
The problem was with one of the managers, who really has an ego problem and not fully committed to the company values. Unlike the movers who willing to work with the customers to keep their service. Overall, I remained with this company because of the great communication skills the movers provided.
The problem was with one of the managers, who really has an ego problem and not fully committed to the company values. Unlike the movers who willing to work with the customers to keep their service. Overall, I remained with this company because of the great communication skills the movers provided.
Response
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<div>Annie, thank you for this review! We are happy that your experience with our movers and drivers was professional, and nothing short of amazing customer service was provided. We do apologize for your experience with the member of our office staff - please know that we value our customers. We hope that you continue to utilize our company and we look forward to your business in the future. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Annie, thank you for this review! We are happy that your experience with our movers and drivers was professional, and nothing short of amazing customer service was provided. We do apologize for your experience with the member of our office staff - please know that we value our customers. We hope that you continue to utilize our company and we look forward to your business in the future. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marc
The guys were awesome! They arrived on time, went right to work. Were professional throughout, made things very easy. I received a call mid-move from the office to make sure things were good. Ultimately, it took less time than they estimated to the total move cost less than the very-reasonable estimate!
I usually hate moving, but I'd happily hire Two Men and a Truck Again!
I usually hate moving, but I'd happily hire Two Men and a Truck Again!
Response
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<div>Marc, thank you for this great review! We are very proud that our movers were professional and helpful during your moving process. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Marc, thank you for this great review! We are very proud that our movers were professional and helpful during your moving process. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Christopher
I spoke with someone about my payment in the office. I was asked prior to my movers arriving if I would be able to pay cash for my services. Was not understanding why this was okay to request. Secondly, at the top stairwell they left a gash in my wood flooring, as well as a large scratch along my dresser. Wasn’t happy with the carefulness they showed with my property.
Grace
The guys were phenomenal!! All three of them worked so hard and actually helped make the move day fun... how rare is it to have a "fun" moving day?! They were all rock stars, and the lead guy was an incredible help and very respectful-- despite the heat and heavy lifting. I just can't say enough good things about this crew. Do whatever you need to do to keep them all on board! Not one thing was damaged, they set up our beds, they put everything in its place... all with a smile. My move facilitator/estimator has been fabulous as well. Way to go Two Men and a Truck!
Response
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<div>Grace, thank you for this great review! We are very happy that our movers were professional and very positive during your move. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Grace, thank you for this great review! We are very happy that our movers were professional and very positive during your move. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Luann
The two men listened when they arrived. They were careful with the furniture and not hitting any of the fixtures. They were efficient and hard working. Very happy with the service. I would recommend the company and use them again.
Response
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<div>Luann, thank you for this lovely review! We are very happy that our staff was able to make your moving process as stress-free as possible. We hope that you love your new home and have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Luann, thank you for this lovely review! We are very happy that our staff was able to make your moving process as stress-free as possible. We hope that you love your new home and have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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David
The three guys showed up on time with a great attitude. The truck was big, clean and organized. The gentlemen was motivated and professionally prepare to move my items. They wrapped almost everything including the toddler's bear. I believe Eric B. was the point man. He showed great leadership and support as he worked and lead by example. Christopher W. & Austin G was awesome and great teammates. They all worked as a great cohesive team. As a retired military officer I can truly say those guys was trained properly and had the physical stamina of any trained active duty soldier. They all had great temperament in handling a negative furniture store manager on a extras stop. These guy are prepared for all situations. So, thank you Mr. Eric, Mr Christopher & Mr Austin for an Outstanding Job !
Response
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<div>David, thank you for this great review! We are happy that your experience with our company was amazing and thank our movers were very helpful and professional. We are very proud that our Austin, Christopher, and Eric were wonderful examples of 'Movers Who Care'. We hope that you continue to utilize our company and we look forward to your business in the future. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>David, thank you for this great review! We are happy that your experience with our company was amazing and thank our movers were very helpful and professional. We are very proud that our Austin, Christopher, and Eric were wonderful examples of 'Movers Who Care'. We hope that you continue to utilize our company and we look forward to your business in the future. Thank you once again, and we hope you have a lovely week!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Amy
Justin and his Memphis and Louisville crews were wonderful and definitely helped ease an inherently stressful situation.
Response
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<div>Amy, thank you for this lovely review! We are very happy that Justin was able to make your moving process as stress-free as possible. We hope that you love your new home and have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Amy, thank you for this lovely review! We are very happy that Justin was able to make your moving process as stress-free as possible. We hope that you love your new home and have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carter
Was told I could have an extra guy for $10 an hour which I agreed to but only 2 guys came. They were very nice and helpful but the move took almost 8 hours when I was quoted 4.
Response
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<div>Carter, Thank you for your review. We sincerely apologize and can assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Carter, Thank you for your review. We sincerely apologize and can assure you this does not live up to our company’s core values. Please understand that the experience that you had during your moving process is not the norm - as we try to remove stress/frustration from our customer's moving experiences. We sincerely apologize about your experience and hope that you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeri
Our move teams were wonderful! Very hard working!!
Response
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<div>Jeri, thank you for this review! We appreciate your time and we hope you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jeri, thank you for this review! We appreciate your time and we hope you have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Stephanie
We were happy with the movers’ work and friendly demeanor. They worked quickly.
Response
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<div>Stephanie, thank you for this review! We appreciate your kind words and hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Stephanie, thank you for this review! We appreciate your kind words and hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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