Reviews
Patricia
The first move on May 28th was good and on schedule. The second move on June 7th to finish clearing out the house was a complete bust and I failed to provide the selling agent an empty house as promised. I am very frustrated and disappointed in not getting my job done. A lot of people down the line were counting on me to get my job finished on time and I didn't deliver. I give Two Men and a Truck an F; a failing grade. Sincerely, Patricia Black
Response
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<div>Hi Patricia, we are so sorry to hear about this issue that occurred during your move. With our 96% referral rate, we want to assure you this is not the norm. Our owner Jason will be in touch with you shortly. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Patricia, we are so sorry to hear about this issue that occurred during your move. With our 96% referral rate, we want to assure you this is not the norm. Our owner Jason will be in touch with you shortly. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Shirley
I had 2 quotes for this move. Competitor was late with quote and made assumptions about the job without asking. 2Men asked all the questions they needed over the phone, gave me an estimate with a full explanation on the same phone call, and then beat the time estimate they'd given me by 2+ hours. I would definitely recommend your company to anyone. I just hope I don't need to move again myself for a long time!!
Response
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<div>Shirley, we are so happy to hear that you had a wonderful experience with our company, our team knows how stressful it can be moving a parent into assisted living. We help kids and significant others do it on a weekly basis - and it never gets easier. We pride ourselves in ensuring quality customer service and upholding our core values. We appreciate your feedback on how patient and understanding your movers were.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Shirley, we are so happy to hear that you had a wonderful experience with our company, our team knows how stressful it can be moving a parent into assisted living. We help kids and significant others do it on a weekly basis - and it never gets easier. We pride ourselves in ensuring quality customer service and upholding our core values. We appreciate your feedback on how patient and understanding your movers were.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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George
Our move went very smoothly. The team was very courteous and did a great job. I highly recommend Two Men and a Truck and would certainly use them again in the future.
Response
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<div>Hi George, thanks for letting us know how professional and efficient our movers were. It's because of happy customers like you that we have a 96% referral rate! We will let them know what pleasant, hard workers you thought they were with their work.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi George, thanks for letting us know how professional and efficient our movers were. It's because of happy customers like you that we have a 96% referral rate! We will let them know what pleasant, hard workers you thought they were with their work.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bob
Estimate was 5-7 hours and came in at 7.75, which I wasn't happy about. Crew took a two hour lunch which was unacceptable, especially given that it took a lot longer than expected. There was no real reason for it to have taken longer than the estimate as the amount of goods actually decreased from the estimate.
The movers were careful, but painfully slow.
The movers were careful, but painfully slow.
Response
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<div>Hi Bob, we are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened to make your move longer than expected. Please give us a call at (865) 330-0003 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Bob, we are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened to make your move longer than expected. Please give us a call at (865) 330-0003 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Denise
The moving crew we're amazing. It was 93 degree, humid and they worked very efficientintly. They were careful with items and very pleasant. AG, Jerry and I'm sorry can't remember other man's name.
Response
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<div>Thanks for leaving a review, Denise! All of our movers and drivers go through extensive training to ensure they are able to complete the job professionally and safely. We have a great team of movers and drivers like AC and Jerry here in Knoxville!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for leaving a review, Denise! All of our movers and drivers go through extensive training to ensure they are able to complete the job professionally and safely. We have a great team of movers and drivers like AC and Jerry here in Knoxville!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Martin
It was good. The guys were personable and hard workers.
Response
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<div>Thanks for your 5-star review Martin. We're happy to hear what a wonderful job our customer service staff and movers. Our team strives to give a stress-free home moving experience. TWO MEN AND A TRUCK wants to exceed expectations in value and satisfaction. We are looking forward to helping you move again here soon!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for your 5-star review Martin. We're happy to hear what a wonderful job our customer service staff and movers. Our team strives to give a stress-free home moving experience. TWO MEN AND A TRUCK wants to exceed expectations in value and satisfaction. We are looking forward to helping you move again here soon!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jenny
They were scheduled for Sat morning and Joy called to say a truck broke down and they would be there early afternoon.
Then on Sat. at noon they called to say they weren't coming. They could come Monday morning.
Then on Sat. at noon they called to say they weren't coming. They could come Monday morning.
Response
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<div>Hi Jenny, we are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened. Please give us a call at (865) 330-0003 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jenny, we are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened. Please give us a call at (865) 330-0003 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Maggie
We were not happy that you had to cancel on sat. and come Monday, that really put us in a bind...But the gal whom answers the phone was wonderful and the Mover's were Awesome, so that made up for it...
Response
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<div>Hello, Maggie. Thank you for bringing this to our attention. Our goal is to provide exceptional customer service! We will use your feedback to further improve upon our standard training practices here in the office. We are truly sorry that we were not able to move you Saturday because of the schedule and number of movers we had available. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello, Maggie. Thank you for bringing this to our attention. Our goal is to provide exceptional customer service! We will use your feedback to further improve upon our standard training practices here in the office. We are truly sorry that we were not able to move you Saturday because of the schedule and number of movers we had available. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Martha
After moving a load of furniture for my daughter, with just the two of us, I decided what I needed was 2 men and a truck, so I looked under Knoxville movers, and they were listed as the second one. I sent a request for a quote to the first 2 names I saw and within 30 minutes, I had heard from 2 Men and a Truck, and they were fast and professional and very helpful. The two guys that showed up were ultra respectful and helpful and efficient. Got us packed, moved, and unloaded in 2 hours. I was very impressed with both of them, and would use them again without hesitation.
Response
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<div>Martha, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Martha, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Peggy
The 2 guys Brad and Chris did a remarkably smooth and effective job.
Response
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<div>Thanks, Peggy! The team here at TWO MEN AND A TRUCK® is thrilled to hear such good feedback about our professional, timely and mannerly movers, Brad and Chris. We’re proud to have the best movers here in Knoxville. We let them know how appreciated they were at our morning meeting!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks, Peggy! The team here at TWO MEN AND A TRUCK® is thrilled to hear such good feedback about our professional, timely and mannerly movers, Brad and Chris. We’re proud to have the best movers here in Knoxville. We let them know how appreciated they were at our morning meeting!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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