Reviews
Dara
Only brought half my stuff because manager didn't send 2 trucks. They looked online for square footage and NEVER ASKED ME!!!!!HUGE DIFFERENCE
The man manager said he would call me as soon as a truck became available that day. It's been over a week and I am still waiting for him to call.
I am disabled and on oxygen. Since half my possessions are in my Mother's house, I don't even have breathing supplies, vacuum (I have 3), or medication to breathe. I have now made six trips in my vehicle to get the items I need to survive the next week. The movers were good and it was not their fault. BUT, I STILL DON'T HAVE MY BELONGINGS and have spent over $2,00!This male manager in Knoxville is rude, condescending and trying to make it MY FAULT!! IF THEY HAD ASKED ME FOOTAGE, IT COULD HAVE BEEN DONE
The man manager said he would call me as soon as a truck became available that day. It's been over a week and I am still waiting for him to call.
I am disabled and on oxygen. Since half my possessions are in my Mother's house, I don't even have breathing supplies, vacuum (I have 3), or medication to breathe. I have now made six trips in my vehicle to get the items I need to survive the next week. The movers were good and it was not their fault. BUT, I STILL DON'T HAVE MY BELONGINGS and have spent over $2,00!This male manager in Knoxville is rude, condescending and trying to make it MY FAULT!! IF THEY HAD ASKED ME FOOTAGE, IT COULD HAVE BEEN DONE
Response
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<div>Dara, we are so sorry to hear there was an issue with your recent move. At TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Please contact our office at (865) 330-0003 so we can review the details of your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dara, we are so sorry to hear there was an issue with your recent move. At TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Please contact our office at (865) 330-0003 so we can review the details of your move.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Rick
We couldn't have been happier with this move, which was all picked up from one location and delivered to two different locations. The crew of Ted and Mike P showed up on time and did an excellent job with our move. We were a little worried because it was raining, but every piece was covered going into the truck and came out dry on the other end. Ted and Mike P were very polite and courteous while going the extra mile to satisfy us. We were very happy with our moving experience and would highly recommend Two Men and a Truck on your next move.
Rick and Debbie
Rick and Debbie
Response
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<div>Hello Rick and Debbie, thank you for your review. I am glad our movers Ted and Mike P. represented what a wonderful professional moving service TWO MEN AND A TRUCK® is, despite the horrible rain. Our movers are always very courteous and hard working!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Rick and Debbie, thank you for your review. I am glad our movers Ted and Mike P. represented what a wonderful professional moving service TWO MEN AND A TRUCK® is, despite the horrible rain. Our movers are always very courteous and hard working!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jennifer
My "Two Guys" (Brad & Franklin) were excellent! Very professional, very polite, and took great care of my things. Made my move a lot less stressful. Excellent experience!
Response
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<div>Hi Jennifer, we hope you are enjoying your new place. TWO MEN AND A TRUCK is glad that Brad and Franklin were able to help move your furniture into the home so you weren't stressed about your big move. Thank you for making us your #1 Knoxville Mover!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jennifer, we hope you are enjoying your new place. TWO MEN AND A TRUCK is glad that Brad and Franklin were able to help move your furniture into the home so you weren't stressed about your big move. Thank you for making us your #1 Knoxville Mover!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Judy
I have used Two Men and a Truck on more than one occasion previously and was comfortable using them again. As a Realtor I have also referred them to clients with confidence they would also be satisfied.
Response
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<div>Hello Judy, glad to hear your move went well! Thanks for letting us know how wonderful they were helping you move. We will let them know how pleased you were with their efficiency and hard work! Glad you're refering us to your realtor clients as well. We appreciate it.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Judy, glad to hear your move went well! Thanks for letting us know how wonderful they were helping you move. We will let them know how pleased you were with their efficiency and hard work! Glad you're refering us to your realtor clients as well. We appreciate it.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Randall
The best part of the experience was working with the men you ent me. All 3 were great.
Response
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<div>Thanks for leaving a review Randall! All of our movers and drivers go through extensive training to ensure they are able to complete the job professionally and safely. Appreciated you leaving such a wonderful review about them too.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for leaving a review Randall! All of our movers and drivers go through extensive training to ensure they are able to complete the job professionally and safely. Appreciated you leaving such a wonderful review about them too.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jenny
Excellent work, very pleased. Would highly recommend. The guys were so nice and so courteous. Couldn't have ask for any more. I would recommend u and the guys to everyone. Please tell them I said thank u so very much.
Response
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<div>Hi Jenny, thanks for letting us know how professional and efficient our movers were. It's because of happy customers like you that we have a 96% referral rate! We will let them know what pleasant, hard workers you thought they were with their work.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Jenny, thanks for letting us know how professional and efficient our movers were. It's because of happy customers like you that we have a 96% referral rate! We will let them know what pleasant, hard workers you thought they were with their work.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Inez
Franklin and Brad W. were so nice and worked quickly. Super happy with the whole process.
Response
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<div>We hope you are enjoying your new home, Inez! Thanks for leaving us a review, it's always great to hear what a great job our movers Franklin and Brad W. do. We will let them know how impressed you were with their work.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We hope you are enjoying your new home, Inez! Thanks for leaving us a review, it's always great to hear what a great job our movers Franklin and Brad W. do. We will let them know how impressed you were with their work.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
Team arrived on time and moved items efficiently and quickly. There was no wasted time, standing around or taking breaks. Items were moved with care.
Response
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<div>Susan, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Susan, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lee Anne
My experience with Two Men and A Truck was wonderful from start to finish. The woman that scheduled the appointment with me was very friendly and helpful. The two guys that moved my stuff were awesome. They were so nice and professional. They took great care with my possessions and made sure I was happy with furniture placement in the new house. All in all, a great experience. I will definitely be using Two Men and A Truck in the future.
Response
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<div>Thank you Lee Anne, at TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let our movers know what a wonderful job they did moving your belongings at tomorrow's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Lee Anne, at TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let our movers know what a wonderful job they did moving your belongings at tomorrow's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Stacy
We have damage to a ceiling fan as well as a wall from the movers and I still have yet to receive a call from anyone to repair/ replace the damaged goods and area . This is my disappointment.
