Reviews
Neil
Taylor and JT were excellent! They were polite, professional, had great attitudes, and were constantly working. They were motivated and kept a professional positive attitude the entire move. They work strongly as a team and I could tell they knew what they were doing. Two men and a truck should pay them the top rate for movers because they were better than most any white glove delivery team who has delivered the new furniture we have purchased for our new home. Those guys were top knotch and I could tell they really cared about what they were doing and cared about making our move go smoothly. I highly recommend them!
Response
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<div>Thanks for your 5-star review, Neil. We're happy to hear what a wonderful job our movers Taylor and JT did. Our team strives to give a stress-free home moving experience. TWO MEN AND A TRUCK wants to exceed expectations in value and satisfaction. We are looking forward to helping you move again here soon!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for your 5-star review, Neil. We're happy to hear what a wonderful job our movers Taylor and JT did. Our team strives to give a stress-free home moving experience. TWO MEN AND A TRUCK wants to exceed expectations in value and satisfaction. We are looking forward to helping you move again here soon!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeff
Your team helped us move without any troubles. The two movers were respectful of our furniture and belongings. They did a great job.
Response
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<div>Hi Jeff, we hope you are enjoying your new place. TWO MEN AND A TRUCK is glad that our movers were able to help respectfully move your furniture and belongings. Thank you for making us your #1 Knoxville Mover!</div>
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<div>Hi Jeff, we hope you are enjoying your new place. TWO MEN AND A TRUCK is glad that our movers were able to help respectfully move your furniture and belongings. Thank you for making us your #1 Knoxville Mover!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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James
The guys worked very hard and were careful. The trucks could not hold all the household goods even though we had sold two couches, moose racks, and other goods as committed when we were given an estimate for moving everything else. I had to haul three large pickup truck loads to another storage facility because there was overflow loading the trucks and also overflow at the storage facility.The team arrived around 10 PM and did not finish the job of loading the packed goods and placing in storage until well after midnight even though I had completed packing over 50% of the household goods myself. (I did not arrive back home until after 1:00 AM). When we move from storage to our home I would like the same crew and would prefer to pay by the hour and for the truck time.
Response
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<div>Hi James, we are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened to make your move longer than expected. Please give us a call at (865) 330-0003 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi James, we are sorry for your frustration and would love to talk with you about your move and evaluate what could have happened to make your move longer than expected. Please give us a call at (865) 330-0003 to discuss. We look forward to speaking with you; have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Taeri
The girl answeringthe phone covered everything perfectly.
The 2 young men that moved us did a superb job. I would highly recommend them. They went above and beyond ..to move our things as fast and safe as possible. They deserve raise for being such good, courteous, movers and keeping my elderly mother feeling safe.
Fantastic job.
Already recommending you to friends .
BUT...YOU GOT MY NAME ALL WRONG.
Its Theri Conley
The 2 young men that moved us did a superb job. I would highly recommend them. They went above and beyond ..to move our things as fast and safe as possible. They deserve raise for being such good, courteous, movers and keeping my elderly mother feeling safe.
Fantastic job.
Already recommending you to friends .
BUT...YOU GOT MY NAME ALL WRONG.
Its Theri Conley
Response
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<div>Hi Theri, I am sorry to hear that your name was misspelled. Your name has been edited in our system to Theri! All of our movers and office staff go through extensive training to ensure they are able to complete the job professionally and safely.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Theri, I am sorry to hear that your name was misspelled. Your name has been edited in our system to Theri! All of our movers and office staff go through extensive training to ensure they are able to complete the job professionally and safely.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Karen
The men that moved us were professional, timely, mannerly...and just overall do a phenomenal job! I will recommend them and use them again!!!
Response
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<div>Thanks, Karen! The team here at TWO MEN AND A TRUCK® is thrilled to hear such good feedback about our professional, timely and mannerly movers, we’re proud to have the best movers here in Knoxville. We let them know how appreciated they were at our morning meeting!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks, Karen! The team here at TWO MEN AND A TRUCK® is thrilled to hear such good feedback about our professional, timely and mannerly movers, we’re proud to have the best movers here in Knoxville. We let them know how appreciated they were at our morning meeting!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jim
Guys arrived on time and very efficient working together.
Response
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<div>Thank you, Jim! At TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let your movers know what a wonderful and efficient job they did for you at tomorrow's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Jim! At TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let your movers know what a wonderful and efficient job they did for you at tomorrow's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathy
The easiest move ever! I can't say enough about the team of movers who helped me move. They were fun, friendly, hardworking, and helpful. More importantly, they were professional, courteous, and worked until the job was done to my satisfaction. Being a single lady, of a certain age, there were things that were difficult for me to do to be prepared for the move. They quite willingly did whatever it took to do a good job. As they left, a couple of them even offered to come back on their own time if I needed additional help placing furniture or putting things in the attic. Simply put, they were just nice young men who did an exemplary job.
Response
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<div>Kathy, we are so happy to hear that you had a wonderful experience with our company moving you into your new house. Our team knows how stressful moving can be. We pride ourselves on ensuring quality customer service and upholding our core values. We appreciate your feedback on our efficient and caring movers!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kathy, we are so happy to hear that you had a wonderful experience with our company moving you into your new house. Our team knows how stressful moving can be. We pride ourselves on ensuring quality customer service and upholding our core values. We appreciate your feedback on our efficient and caring movers!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Brenda
The movers were very good.Polite, caring, and friendly. When I set up the move, I was told that there would be 3 men. When the movers showed up, there was only 2 men. Office never informed me. As hard as they worked, it took many hours & $1300 for the move. Even though they lowered the price for 2; it still cost me more in total hours. Very disappointed. Follow up with office very poor.
Response
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<div>Hello, Brenda. Thank you for bringing this to our attention. Our goal is to provide exceptional customer service! We will use your feedback to further improve upon our standard training practices here in the office. We are truly sorry that we were not able to provide you with a three-man crew this time. One of our movers had a family emergency and had to unexpectantly leave work that day. We still sent your crew to you, despite the circumstances, to make sure you were moved on your preferred move date. In looking through our records it appears you have been in touch with our office and together, we have come up with a solution. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello, Brenda. Thank you for bringing this to our attention. Our goal is to provide exceptional customer service! We will use your feedback to further improve upon our standard training practices here in the office. We are truly sorry that we were not able to provide you with a three-man crew this time. One of our movers had a family emergency and had to unexpectantly leave work that day. We still sent your crew to you, despite the circumstances, to make sure you were moved on your preferred move date. In looking through our records it appears you have been in touch with our office and together, we have come up with a solution. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
We are very please with the movers. However we were disappointed with the office when they only sent two men when we were told they will be three.
Response
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<div>Linda, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly sorry that we were not able to provide you with a three-man crew this time. One of our movers had a family emergency and had to unexpectantly leave work that day. We still sent your crew to you despite the circumstances because we wanted to make sure you were moved on your preferred move date. Please call our office at (865) 330-0003 with additional questions or concerns.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Linda, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly sorry that we were not able to provide you with a three-man crew this time. One of our movers had a family emergency and had to unexpectantly leave work that day. We still sent your crew to you despite the circumstances because we wanted to make sure you were moved on your preferred move date. Please call our office at (865) 330-0003 with additional questions or concerns.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Larry
The three gentlemen who came out to perform our move were professional, quick, careful and understanding of our needs. I would absolutely use two men and a truck again especially if I knew I was getting the same crew.
Response
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<div>Larry, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
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<div>Larry, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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