Reviews
Ashley
Had several pieces damaged. Was told that the franchise owner would be calling. They have not.
1. Mover tried to stand my TV stand up on its side... broke the leg off.
2. Mover dropped a box of glass off the end of the truck. Broke Pyrex.
3. Moving truck gashed into the concrete on driveway exposing large hole at the expansion joint.
4. Dining room chairs/ table were not wrapped for storage.
1. Mover tried to stand my TV stand up on its side... broke the leg off.
2. Mover dropped a box of glass off the end of the truck. Broke Pyrex.
3. Moving truck gashed into the concrete on driveway exposing large hole at the expansion joint.
4. Dining room chairs/ table were not wrapped for storage.
Torie
The men were very polite and worked quickly keeping their time in our estimate which was great because our budget was tight. Will definitely recommend your services.
Response
<div class="bv-review-response-container">
<div>Thanks for your 5-star review, Torie. We're happy to hear what a wonderful job our movers did working with your budget. Our team strives to give a stress-free home moving experience. TWO MEN AND A TRUCK wants to exceed expectations in value and satisfaction.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thanks for your 5-star review, Torie. We're happy to hear what a wonderful job our movers did working with your budget. Our team strives to give a stress-free home moving experience. TWO MEN AND A TRUCK wants to exceed expectations in value and satisfaction.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Linda
The move went smoothly. I dreaded moving. Raymond and Jonathan made the move easy and enjoyable. They worked quickly and efficiently. They had such a positive attitude that my apprehension was thwarted. They were professional, knowledgeable, friendly and competent. It was a joy to work with them. They made the move a pleasant experience.
.
.
Response
<div class="bv-review-response-container">
<div>Thanks for your 5-star review, Linda. We're happy to hear what a wonderful job Raymond and Jonathan did moving your furniture and what a stress-free home moving experience it was for you. Our team strives to exceed expectations in value and satisfaction. Our professional movers always hustle!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thanks for your 5-star review, Linda. We're happy to hear what a wonderful job Raymond and Jonathan did moving your furniture and what a stress-free home moving experience it was for you. Our team strives to exceed expectations in value and satisfaction. Our professional movers always hustle!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Christy
The three men that came arrived on time and worked very hard. They were friendly and far exceeded our expectations. I can’t say enough about the service we received.
Response
<div class="bv-review-response-container">
<div>We are so happy to hear that you had a wonderful experience with our company Christy We pride ourselves on ensuring quality customer service and upholding our core values. We appreciate your feedback, and look forward to work with you in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We are so happy to hear that you had a wonderful experience with our company Christy We pride ourselves on ensuring quality customer service and upholding our core values. We appreciate your feedback, and look forward to work with you in the future!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Jean
Movers were very pleasant, helpful and elfficient.
Response
<div class="bv-review-response-container">
<div>Thanks, Jean! The team here at TWO MEN AND A TRUCK® is thrilled to hear such good feedback about our professional and quick movers, we’re proud to have the best movers here in Knoxville.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thanks, Jean! The team here at TWO MEN AND A TRUCK® is thrilled to hear such good feedback about our professional and quick movers, we’re proud to have the best movers here in Knoxville.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Sally
My movers helped me with a very difficult queen bed frame that had rusted, CUT bolts, and was a bear to break down, and worse to put back together! And they did it all with a smile!
Response
<div class="bv-review-response-container">
<div>Thanks for leaving a review Sally! All of our movers and drivers go through extensive training to ensure they are able to complete the job professionally and safely. We have a great team of movers and drivers here in Knoxville!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thanks for leaving a review Sally! All of our movers and drivers go through extensive training to ensure they are able to complete the job professionally and safely. We have a great team of movers and drivers here in Knoxville!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Shari
Raymond was very professional and worked circles around the other two movers.
We did think that at the point where One mover was working on taking bed apart that the others could have been working on emptying a different room. Otherwise it was a good job!
We did think that at the point where One mover was working on taking bed apart that the others could have been working on emptying a different room. Otherwise it was a good job!
Response
<div class="bv-review-response-container">
<div>Hello Shari, thank you for bringing this to our attention. We are so sorry this occurred during your recent move. We will take your feedback and handle this accordingly. If you would like to discuss this further, please call our office at (865) 330-0003.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Shari, thank you for bringing this to our attention. We are so sorry this occurred during your recent move. We will take your feedback and handle this accordingly. If you would like to discuss this further, please call our office at (865) 330-0003.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Sharon
Everyone was very friendly and helpful. Thanks again
Response
<div class="bv-review-response-container">
<div>Thank you, Sharon, at TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let our owner Jason know what a wonderful job they did moving your belongings at today's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Thank you, Sharon, at TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let our owner Jason know what a wonderful job they did moving your belongings at today's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Mickey
The office staff were amazing in preparing for the move and providing an estimate. The team called in advance to identify their ETA (and were actually a few minutes early). They worked well together as a team (it was wonderful having 4 men working on the move). The movers were courteous at every point. And in the end, the cost of the move was on the lower end of the estimate (smile)!
Response
<div class="bv-review-response-container">
<div>We’re so glad you brought this up, Mickey. Although our company name is TWO MEN AND A TRUCK®, oftentimes we send four men on larger moves to ensure your move runs smoothly and efficiently! We are so happy that you had a terrific and timely experience with our movers.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>We’re so glad you brought this up, Mickey. Although our company name is TWO MEN AND A TRUCK®, oftentimes we send four men on larger moves to ensure your move runs smoothly and efficiently! We are so happy that you had a terrific and timely experience with our movers.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Anita
Older gentleman that moved me was very good and quick the younger man stood around alot if I am paying for two movers I don't expect to pay them for standing doing nothing
Response
<div class="bv-review-response-container">
<div>Hello Anita, we are sorry to hear of your frustration and can assure you the behavior you have described is not the norm here at TWO MEN AND A TRUCK®. Please contact our local office at (865) 330-0003 to discuss your concerns. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Anita, we are sorry to hear of your frustration and can assure you the behavior you have described is not the norm here at TWO MEN AND A TRUCK®. Please contact our local office at (865) 330-0003 to discuss your concerns. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
