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Reviews
Christine
The movers were amazing! Kind, courteous, and professional while carefully moving our furniture.
Response
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<div>Hello Christine, we hope you are enjoying your new place! Thanks for leaving us a review, it's always great to hear what a great job our professional and efficient movers do. We strive to be the best moving company here in Knoxville!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Christine, we hope you are enjoying your new place! Thanks for leaving us a review, it's always great to hear what a great job our professional and efficient movers do. We strive to be the best moving company here in Knoxville!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Larkin
My actual movers were fantastic! Grant, Dashawn, and Dustin did a phenomenal job. My only complaint was that they did not have enough equipment to adequately move my things; they ran out of blankets and straps so they ended up leaving many things at the old property. I would suggest there being a contingency plan for this in the future. I now have to make the 300 mile trip back to pick up the rest of my things. However, the manager was very helpful in offering a partial refund to help offset the cost and inconvenience of the things being left. Overall, this was a good experience and I would use Two Men and a Truck Again, especially the same team of movers.
Response
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<div>Hi Larkin, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly sorry that you did not have enough equipment to adequately move your things. I am glad we were able to resolve the issue though! We will let our movers Grant, Dashawn and Dustin know that you were impressed with their job and work ethic tomorrow morning at our team meeting!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Larkin, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly sorry that you did not have enough equipment to adequately move your things. I am glad we were able to resolve the issue though! We will let our movers Grant, Dashawn and Dustin know that you were impressed with their job and work ethic tomorrow morning at our team meeting!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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LINDA
Two Men and a Truck stuck by me as my moving day kept moving out. A last minute change to a previous date and they were able to accommodate. We had a very successful load/unload with a great group of hardworking guys. I have used Two Men and a Truck a number of times and will continue to use! Happily unpacking boxes now. Thanks guys!
Response
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<div>Linda we are so happy to hear that you had a wonderful experience with our company moving you into your new house. Our team knows how stressful moving can be. We pride ourselves in ensuring quality customer service and upholding our core values. We appreciate your feedback on our efficient and caring movers!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Linda we are so happy to hear that you had a wonderful experience with our company moving you into your new house. Our team knows how stressful moving can be. We pride ourselves in ensuring quality customer service and upholding our core values. We appreciate your feedback on our efficient and caring movers!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kay
We had an outstanding experience with Two Men and a Truck when we recently moved across town. The scheduling and pricing was done over the phone and the actual service and move was as smooth as it could have possibly been. The men were on time, polite, professional and personable. They took excellent care of our furniture and belongings and were willing to go above and beyond by placing furniture and setting up beds.
Deonte was the team leader and the other excellent members were AC, Michael, Perry, and Anthony. We would highly recommend this crew to anyone who is moving. Great Work, 5 Men and 2 Trucks!!
Deonte was the team leader and the other excellent members were AC, Michael, Perry, and Anthony. We would highly recommend this crew to anyone who is moving. Great Work, 5 Men and 2 Trucks!!
Response
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<div>Thanks for leaving a review Kay! Our movers Deonte, AC, Michael, Perry and Anthony have all gone through extensive training to ensure they are able to complete the job professionally and safely. We have a great team of movers and drivers here in Knoxville! I'm sure they appreciated your praise at our team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for leaving a review Kay! Our movers Deonte, AC, Michael, Perry and Anthony have all gone through extensive training to ensure they are able to complete the job professionally and safely. We have a great team of movers and drivers here in Knoxville! I'm sure they appreciated your praise at our team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sabrie
My overall experience with 2 Men and a Truck was amazing. Both Adam and Aaron were extremely efficient, careful and a positive attitude when my OCD kicked in to move furniture. From the moment I called 2 Men and a Truck I received over the top customer service that continued throughout the entire experience. Thank you to Elisabeth, Adam and Aaron for all of your hard work! Definitely will use 2 Men and a Truck Knoxville for future moving needs.
Response
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<div>Thank you Sabrie, at TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let Adam and Aaron know what a wonderful job they did for you at tomorrow's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Sabrie, at TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let Adam and Aaron know what a wonderful job they did for you at tomorrow's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeff
Office staff made an error in overbooking ( per them) My move was scheduled for 10/27 and had been for a couple weeks, office staff called and asked me to consider another day due to overbooking, - I was able to change to 10/25
Response
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<div>At TWO MEN AND A TRUCK® Knoxville, our goal is to provide exceptional customer service. Thank you for bringing this to our attention. We have notified our staff. We will use your feedback to further improve upon our professional moving services and encourage you to call us at (865) 330-0003 to discuss this further. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>At TWO MEN AND A TRUCK® Knoxville, our goal is to provide exceptional customer service. Thank you for bringing this to our attention. We have notified our staff. We will use your feedback to further improve upon our professional moving services and encourage you to call us at (865) 330-0003 to discuss this further. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Tonya
The workers were very nice. At times I thought one was rather slow. I thought that for the amount of time they were there and amount of things taken it was overdrawn. We still we need several carloads or truck to move remaining items. We had also asked about trampoline being moved over phone and that was not problem. That trampoline was not moved due to how long took to move other items and said would not fit in truck still put together and they would have to dismantle. They move very few boxes only furniture and they were there 8 hours. I wanted move to be completed in morning and it lasted all day. Great guys and they were very sweet. Just not that pleased with cost and amount of time with what was actually moved. I know they had couple issues with taking refrigerator etc but still time
Response
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<div>Hi Tonya. We understand your frustration. As you know, we charge by the hour, and that’s for a variety of reasons. We’re happy to provide pads and stretch wrapping for your furniture, trained, professional movers in uniform, and a 26 ft. moving truck with all necessary moving equipment, which is all included in our hourly price. Please give us a call at (865) 330-0003 so we can go over your bill and discuss in more detail the factors that led to your increased final bill. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Tonya. We understand your frustration. As you know, we charge by the hour, and that’s for a variety of reasons. We’re happy to provide pads and stretch wrapping for your furniture, trained, professional movers in uniform, and a 26 ft. moving truck with all necessary moving equipment, which is all included in our hourly price. Please give us a call at (865) 330-0003 so we can go over your bill and discuss in more detail the factors that led to your increased final bill. Thank you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kip
I've never used a moving service before, but decided to give it a try this time. Based on several friends and neighbors reviews, I decided to try Two Men and a Truck. I couldn't have made a better decision. Elisabeth handled everything on the office end thoroughly and professionally. Lawrence and Mike were our movers. They were courteous, professional, fast, and very careful with our belongings. From speaking with Elisabeth initially to get information on their services, to signing off on the final paperwork with Lawrence and Mike when the move was over, I never felt uneasy or anxious about the process. I'll never move myself again, and I highly recommend Two Men and a Truck for anyone needing a moving service.
Response
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<div>Hello Kip, thanks for letting us know how pleased you were with the professionalism and efficiency of our team during your recent move. At TWO MEN AND A TRUCK® our goal is to provide exceptional customer service and we see that Elisabeth, Lawrence and Mike did just that!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Kip, thanks for letting us know how pleased you were with the professionalism and efficiency of our team during your recent move. At TWO MEN AND A TRUCK® our goal is to provide exceptional customer service and we see that Elisabeth, Lawrence and Mike did just that!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Liz
Packed well. Price was excellent. Spoke with owner about company and serviced. Felt good about all of it.
Response
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<div>Liz, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our owner Jason really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Liz, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our owner Jason really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Michelle
Cory and Grant were great with the moving of all our things. They did a GREAT job!! Would highly recommend!!
Response
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<div>Hi Michelle, thanks for letting us know what a great job our movers Cory and Grant did. It's because of happy customers like you that we have an 96% referral rate! We will let them know what pleasant, hard workers you thought they were with their work.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Michelle, thanks for letting us know what a great job our movers Cory and Grant did. It's because of happy customers like you that we have an 96% referral rate! We will let them know what pleasant, hard workers you thought they were with their work.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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