Reviews
Brenda
The movers were very good.Polite, caring, and friendly. When I set up the move, I was told that there would be 3 men. When the movers showed up, there was only 2 men. Office never informed me. As hard as they worked, it took many hours & $1300 for the move. Even though they lowered the price for 2; it still cost me more in total hours. Very disappointed. Follow up with office very poor.
Response
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<div>Hello, Brenda. Thank you for bringing this to our attention. Our goal is to provide exceptional customer service! We will use your feedback to further improve upon our standard training practices here in the office. We are truly sorry that we were not able to provide you with a three-man crew this time. One of our movers had a family emergency and had to unexpectantly leave work that day. We still sent your crew to you, despite the circumstances, to make sure you were moved on your preferred move date. In looking through our records it appears you have been in touch with our office and together, we have come up with a solution. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello, Brenda. Thank you for bringing this to our attention. Our goal is to provide exceptional customer service! We will use your feedback to further improve upon our standard training practices here in the office. We are truly sorry that we were not able to provide you with a three-man crew this time. One of our movers had a family emergency and had to unexpectantly leave work that day. We still sent your crew to you, despite the circumstances, to make sure you were moved on your preferred move date. In looking through our records it appears you have been in touch with our office and together, we have come up with a solution. If you still have concerns, please call us at (865) 330-0003. Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
We are very please with the movers. However we were disappointed with the office when they only sent two men when we were told they will be three.
Response
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<div>Linda, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly sorry that we were not able to provide you with a three-man crew this time. One of our movers had a family emergency and had to unexpectantly leave work that day. We still sent your crew to you despite the circumstances because we wanted to make sure you were moved on your preferred move date. Please call our office at (865) 330-0003 with additional questions or concerns.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Linda, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly sorry that we were not able to provide you with a three-man crew this time. One of our movers had a family emergency and had to unexpectantly leave work that day. We still sent your crew to you despite the circumstances because we wanted to make sure you were moved on your preferred move date. Please call our office at (865) 330-0003 with additional questions or concerns.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Larry
The three gentlemen who came out to perform our move were professional, quick, careful and understanding of our needs. I would absolutely use two men and a truck again especially if I knew I was getting the same crew.
Response
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<div>Larry, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Larry, thank you so much for leaving a great review! We gave your comments to our movers and office staff at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bruce
Movers showed up promptly (actually a little ahead of time which was nice!) and did a good job of moving furniture. They took good care of everything and had a very good attitude. I would definitely use Two Men and a Truck again.
Response
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<div>Thank you, Bruce. We strive to exceed our customers’ expectations at TWO MEN AND A TRUCK®. Happy customers like YOU are why we have a 96% referral rate! We will let the movers know what a wonderful job they did moving your belongings at today's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you, Bruce. We strive to exceed our customers’ expectations at TWO MEN AND A TRUCK®. Happy customers like YOU are why we have a 96% referral rate! We will let the movers know what a wonderful job they did moving your belongings at today's team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Naomi
I was very happy with my experience with Two Men and A Truck. Lawrence and his team of movers were great and handled my belongings with great care. They were quick and efficient at loading and unloading. They even made sure to take special precautions for moving my baby grand piano. Overall, their service was exceptional and all of the movers acted professional and knowledgeable on moving items from an entire house.
Response
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<div>Hello Naomi, baby grand piano moves are one of our TWO MEN AND A TRUCK® specialties when it comes to professional moving! Thanks for leaving a review about how accommodating our movers were to arrange your furniture at your house! We have a great team of movers and drivers here in Knoxville. I'm sure they appreciated your praise at our team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Naomi, baby grand piano moves are one of our TWO MEN AND A TRUCK® specialties when it comes to professional moving! Thanks for leaving a review about how accommodating our movers were to arrange your furniture at your house! We have a great team of movers and drivers here in Knoxville. I'm sure they appreciated your praise at our team meeting.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Laura
The younger man (AC) was perfect, he worked quickly and efficiently and was careful with my belongings. The older man (Jerry) was so scary that I called a friend to stay with me during the move. At one point he even refused to take my bed because it was made in Vietnam (this was apparently some kind of joke). He smelled bad, he was unkempt, he used foul language, be made racist comments, and at one point he said, "it doesn't matter what she wants, the furniture is going where I say" in reference to my bedroom furniture. I did not feel comfortable with this man in my home. Also, a duffel bag containing almost all of my clothing disappeared...when asked about it, he apparently said it had been left at the bottom of the stairs (which is on a busy sidewalk in downtown knoxville).
Cindy
The movers were excellent. They were friendly, patient and very nice. I would ask for them if I had to move again. Super professional.
Response
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<div>Hello Cindy, thank you for your review. I am glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK® is. Our movers are always very courteous and hard working!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Cindy, thank you for your review. I am glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK® is. Our movers are always very courteous and hard working!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jessica
Taylor, LJ, and Chris took good care of us during a stressful time. They had good humor, and I loved their teamwork and support with each other!!!
Response
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<div>Jessica, thank you so much for leaving a great review! We gave your comments to our movers Taylor, LJ, and Chris at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings during a stressful time.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jessica, thank you so much for leaving a great review! We gave your comments to our movers Taylor, LJ, and Chris at our team meeting today. I'm sure our movers really appreciated the personal recommendation and the movers enjoyed those compliments about how well they packed your belongings during a stressful time.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Bryan
The two guys who moved me were professional and very good at their job. Thanks.
Response
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<div>Hi Bryan, we're happy to hear what a wonderful job did moving your furniture and what a stress-free moving experience it was for you. Our team strives to exceed expectations in value and satisfaction.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Bryan, we're happy to hear what a wonderful job did moving your furniture and what a stress-free moving experience it was for you. Our team strives to exceed expectations in value and satisfaction.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ethel
Movers not to friendly. Told me they lost screws when in fact bed frame had been broken.
