Reviews
Julie
Excellent customer service. My movers were on time, courteous and very professional. They took excellent care of my property, wrapping it securely. I would highly recommend this company.
Response
Julie, thank you for your kind review and for choosing TWO MEN AND A TRUCK Cookeville for your move! We're so glad to hear that our movers were careful, courteous and professional! It was our pleasure to help you move and we're here to help anytime!
Monique
I was pleased with all there hard work. They didn't get my bed in the right place. But was getting late.
Response
Monique, thank you for your review. We're sorry to hear about your bed not getting placed in the right spot. We will do better next time. Thank you!
Donald
Braxton and his crew were above and beyond in every way.
Response
Donald, thank you for your kind review and for choosing TWO MEN AND A TRUCK Cookeville for your move. We're glad to hear that Braxton and his crew went above and beyond. It was our pleasure to help and we're here to help you move anytime!
Rick and Jennifer
Both guys did great job. Worked well together as a team. On time. Professional. Great attention to detail in wrapping, moving and placing our items including disassembling & reassembling bed.
Response
Thank you Rick & Jennifer for leaving us such a kind review! We're so happy to hear that our movers provided professional moving services with attention to detail! It was our pleasure to help you move. We're here to help anytime! Thank you for choosing TWO MEN AND A TRUCK COOKEVILLE!
Marcos
Service was great, on time, quick and the two guys were extremely helpful and polite.
Response
Marcos, thank you for your kind review and for choosing our moving team! We're glad to hear that our moving services were great and that our guys were extremely helpful and polite! It was our pleasure to help you move and we're here to help anytime!
Jason
My original movers canceled an hour before they were supposed to arrive. I called up Two Men and a Truck, spoke to a very friendly staff member, and they had movers on the way within an hour. My movers Ryan and Chris were friendly, efficient, finished under estimate, and all of my belongings arrived safely with no damage. I will be using this team again in the future.
Response
Jason, thank you for your kind review and for choosing TWO MEN AND A TRUCK COOKEVILLE to move you! We're glad we could help after your original movers canceled. We're so happy to hear that Ryan and Chris provided friendly, efficient, and careful moving services. It was our pleasure to help, and we look forward to helping you in the future!
James
The move team did pretty good.
They did get in a hurry , left their tool kit at first house. I had to loan them tools so they could assemble my bed. They left my washer and dryer wrapped in plastic.
And put a big scratch in my master bedroom of house I was moving from. And never said anything about it. I saw it the day when we went back to clean.
But for the most part it went pretty good.
They did get in a hurry , left their tool kit at first house. I had to loan them tools so they could assemble my bed. They left my washer and dryer wrapped in plastic.
And put a big scratch in my master bedroom of house I was moving from. And never said anything about it. I saw it the day when we went back to clean.
But for the most part it went pretty good.
Response
James, thank you for your review. We're so sorry to hear that you were disappointed by our movers. We will talk to our team and address these issues, so it will not happen again. Thank you for letting us know.
John
I appreciated the effort, left a ding in the wall (which I can fix easily) and ripped out the leather on the back of the reclining love seat. While I understand things happen, I’m disappointed that I have yet to be contacted about the claim. Great guys, worked diligently and expeditiously. Hats off to them.
Response
John, thank you for your review. We're so sorry to hear about the damages that occurred during your move. Please don't hestitate to call our office. We're here to help with any questions or further concerns. We will talk to our team to make sure this doesn't happen again.
Breanna
Shayla & Michael were great to work with! The packing team and the movers who did the second half of our move, fell short. Communication between teams was off and the care for our items did not meet expectations. Items got broken, scratched, and misplaced along with blemishes to our new construction home. Upon move in, the movers were late and didn’t completely finish the job. Waiting for claims.
Response
Breanna, thank you for taking the time to share your feedback. We’re pleased to hear that Shayla and Michael provided a positive experience, and we truly appreciate your recognition of their efforts.
We are, however, very disappointed to learn that the packing team and the movers handling the second portion of your move did not meet expectations. The concerns you’ve raised are taken seriously, and our team is actively reviewing the situation to ensure it is properly addressed. Thank you for bringing this to our attention. If you have any additional questions or concerns while your claim is being processed, please don’t hesitate to contact our office.
We are, however, very disappointed to learn that the packing team and the movers handling the second portion of your move did not meet expectations. The concerns you’ve raised are taken seriously, and our team is actively reviewing the situation to ensure it is properly addressed. Thank you for bringing this to our attention. If you have any additional questions or concerns while your claim is being processed, please don’t hesitate to contact our office.
Chris
The guys tried their best, they took 3 hours to get from rickman,Tn to Christiana,Tn which is only 1.5 hours away. 1 out of the 2 guys couldn’t lift most my furniture. I had to help the 1 that could move all of my items. So I paid you guys to move me and had to end up doing it. You still charged me more because it took longer to unload because of the man power! This is the 3rd time I have used.
Response
Chris, we're sorry to hear about your recent experience. We can assure you this is not the norm. If you have any additional comments or concerns, please don't hesitate to call our office.
