Reviews

10/07/2018

Ashley

1 out of 5 stars
Setting up our move was very simple and easy. On moving day, the movers arrived promptly. However, this is where the positives ended. The movers took an excessively slow time at packing our stuff in the truck, only partially filled the truck, and left a large amount of items at our old house. We ended up spending the rest of the weekend moving it ourselves. I had to get all of the stuff down out of the attic because one of the movers was allergic to fiberglass. After the move was over, I contacted the location manager to discuss my move. He told me that he would be looking into it and working out something with his financial team. I did not hear back from him for over two months. After repeated phon lie calls to the office, voicemails on his phone, and texts, this is still unresolved.
Response
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<div>Hello Ashley,<br/>Thank you for bringing this issue to our attention. At TWO MEN AND A TRUCK&reg; (location), we strive to exceed our customers&rsquo; expectations and provide top-notch customer service. Please call our office at 615.595.5929 so we can learn more about your situation and work toward a resolution.</div>
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10/06/2018

Trudy

5 out of 5 stars
Cookie and Tyler where professional, helpful and always able to go the extra mile. I would definitely ask for them again if I plan to move more things.
Response
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<div>Trudy,<br/>We strive to go above and beyond our customers&#39; expectations on every move we do! Thank you for noticing their hard work. We hope to hear from you again!</div>
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10/06/2018

Daniel

5 out of 5 stars
Movers showed up on time and were very professional. Took great care of furniture and belongings. Delivery to destination as expected service was exceptional!
Response
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<div>Daniel,<br/>So glad to hear you had a great experience with our moving services! We appreciate your kind words and hope to hear from you again!</div>
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10/06/2018

Ouida

5 out of 5 stars
The two gentlemen that moved me were so kind, willing to do anything, and so very pleasant to be around. They are a BIG attribute to your company, and I would highly recommend and use again, they did a GREAT job on top of being so nice.
Response
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<div>Ouida, <br/>Thank you so much for noticing the hard work of your move crew! All of our moves are determined movers who strive to make your move as smooth as possible. Thanks for choosing TWO MEN AND A TRUCK&reg;</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/05/2018

Gloria

5 out of 5 stars
Your guys were great and listened to my concerns about not hitting walls. Tough thing to do when going up a flight of stairs. But I appreciate their effort. Your men were courteous and polite. When moving furniture in the future I will be sure to contact 2 Men and a Truck again.
Thanks. You hve another happy customer. :)
Response
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<div>Gloria, <br/>Thank you so much for this awesome review! All of our movers are professionally trained to handle not only your furniture with care, but also your home! We hope to hear from you again if ever needed in the future!</div>
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10/05/2018

Tracy

5 out of 5 stars
I’ve used Two Men and a Truck twice now and have been extremely satisfied with all aspects of their service. The movers, both times, were professional and efficient! The office staff communicates at every step of the way. Very pleased, definitely recommend.
Response
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<div>Tracy,<br/>We really appreciate you taking the time to write this wonderful review! We strive to be the best professionally moving company, and to always exceed our customer expectations. We hope to hear from you again!</div>
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10/05/2018

Susan

5 out of 5 stars
Cookie (I don't know if that's the right spelling) and his partner were both cheerful and competent and helped make an emotionally difficult transition - moving my mom to assisted living - a much easier experience. They were friendly, helpful and efficient. I'd ask for them again!
Response
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<div>Susan, <br/>Thank you for choosing TWO MEN AND A TRUCK. We are experienced in tackling challenging relocations and specialize in moves that may be a little bit more sensitive and emotional, and are so glad we turned a stressful experience into a positive one for you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/05/2018

Kristen

4 out of 5 stars
We hired you because we didn’t want to move heavy furniture up stairs. The service was excellent but I feel like the first hour travel rate was a little high.
Response
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<div>Kristen,<br/>Thank you for your feedback, that first hour travel rate is there to get our guys, the truck and our supplies to your house to be able to provide the best service as possible. Thank you for understand, please call us if you have any more questions.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/04/2018

Rachel

5 out of 5 stars
My 2 movers were awesome. They were quick and efficient while being professional and careful with my things at the same time. I was very impressed by how quickly they loaded and then unloaded my belongings. The guys were really nice and I have and would recommend this company.
Response
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<div>Rachel,<br/>Thank you so much for your recommendation! Our number 1 priority is customer service and safety, we do what we can to ensure our customers, their belongings, and our employees are safe. We loved helping you move forward and hope to hear from you again if ever needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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10/04/2018

Jerry

4 out of 5 stars
I was satisfied with th service I received from Two Men and a Truck, and I may ask for their services again.
Response
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<div>Jerry,<br/>So glad to hear you were satisfied with our moving services. If there is anything else we can to help, please don&#39;t hesitate to reach out!</div>
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