Reviews

08/07/2018

Christel

5 out of 5 stars
Easiest moving experience I’ve ever had!! And the service for the money was exceptional!! The movers were courteous and respectful to me, my dad and with my belongings. I was very impressed and very happy with Two Men and a Truck our of Franklin, TN.
Response
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<div>Christel, we try to always follow our &quot;Grandma Rule&quot; which is to treat every customer&#39;s belonging as if they were our own grandmas. We can&#39;t thank you enough for this review!</div>
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08/06/2018

Lois

2 out of 5 stars
Scheduled for a range of 1 hour start time. Showed up 4.5 hours after the latest start time. Two susequent start times were not met either.
Response
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<div>Lois, Thank you for bringing this to our attention. This is the first we&#39;ve heard about your frustration and have notified our staff. Please call our office at 615.595.5929 and ask for a manager to discuss this.</div>
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08/06/2018

Kim

5 out of 5 stars
Prompt, professional and took great care of our belongings. Thank you.
Response
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<div>Hi Kim,<br/>Thank you so much for choosing TWO MEN AND A TRUCK&reg;! Remember we are only 1 phone call away!</div>
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08/06/2018

Kevin

5 out of 5 stars
Great job! Ezekiel Kidd and Michael Mequites worked hard and effecient. Thanks
Response
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<div>Kevin, thank you for taking the time to review us! We really appreciate hearing from our customers!</div>
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08/06/2018

Jeffrey

4 out of 5 stars
I was very impressed with the person I initially talked to. She was very nice. I thought the crew worked very hard and tried to do their best. I was impressed that they were able to unload the whole truck in 2 hours. My only beef is with our piano. I explained when I called that we had a large antique piano that had to go up stairs. This was not an issue with the moving crew. But I just think they were not properly equipped. Had my son not been there, I do not think they would have gotten it into the house. For that item, then needed more men or some type of equipment made for moving pianos. They (with my sons help) did get it into the house in good condition. Again, the crew worked hard, they just needed more manpower or equipment.
Response
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<div>Jeffrey,<br/>Thank you so much for the feedback and for being patient with us. We are glad to hear that the men worked really hard to move your piano with the best care under the stressful circumstances. Thank you for your business and we hope to hear from you again.</div>
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08/06/2018

James

3 out of 5 stars
OK everything went OK, I thought one of the movers was inexperienced because it took him way too much time to put saran wrap around a lazy boy recliner, it was actually comical watching him buffoon around. However, He and the leader got their act together and did well moving everything. Their attitudes were good and I appreciate that. The move went smooth I paid them and they left, I then went to lay down on the newly put together King Size Bed and it collapsed on the floor, I pulled the mattress off of the frame to investigate what had happened. What I found made me very angry! They hadn't put any of the underlying frame back together properly. There is a series of boards and cross pieces that need to be put together with Screws. I know that they know how to put it together because they t
08/06/2018

Valerie

5 out of 5 stars
I have used Two Men & a Truck on three separate moves (Columbus Ohio, Little Rock, AR and Franklin TN). All crews and service have been excellent, but the Franklin Team took extra care and service was beyond EXCELLENT! SUPERIOR ! Thank you !
Response
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<div>Valerie, thank you for choosing TWO MEN AND A TRUCK&reg; Franklin! We strive to always provide the best customer service and to make every move damage free! Thank you this awesome review!!</div>
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08/06/2018

Julie

4 out of 5 stars
Moving team were better than packing team. Packers did not get all the work done that they should have. Movers had to make up for it.
Otherwise, great attitude of ten.
Response
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<div>Julie, thank you for your feedback. We really appreciate it, and I will definitely mention this to our operations team. Glad to hear we tried to fix our mistake!</div>
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08/06/2018

Linda

5 out of 5 stars
The guys that delivered did a great job! Thank them again for us!
Response
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<div>Linda, we definitely thank them for you! Thank you for your business!</div>
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08/06/2018

Kellie

5 out of 5 stars
My team were awesome. I was on a budget to get my move completed and they were great. They moved at a steady pace and were careful with my furniture. Great job!!!
Response
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<div>Kellie, we are so happy to hear your move crew was awesome! We are the &quot;Movers who Care&quot; and will do anything we can to make sure you move is damage free and stress free.</div>
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