Reviews
Alice
The estimate was totally off. Was very disappointed with the cost being so much more. And how long it took to load the truck.
Response
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<div>Hi Alice, we are sincerely sorry your move exceeded the estimate and understand your frustration. Please call our office and ask for a manager so we can discuss what factors led to your increased final bill. We can be reached at 615.595.5929 Again, we apologize and look forward to speaking with you soon</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Alice, we are sincerely sorry your move exceeded the estimate and understand your frustration. Please call our office and ask for a manager so we can discuss what factors led to your increased final bill. We can be reached at 615.595.5929 Again, we apologize and look forward to speaking with you soon</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Joseph
The moving crew was punctual, efficient, and very professional. The crew finished our move sooner than estimated.
Response
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<div>Joseph, so glad to hear your moving crew was efficient! We hope to hear from you again if needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Joseph, so glad to hear your moving crew was efficient! We hope to hear from you again if needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kelly
Overall my experience was wonderful. The only thing that I had a concern with was being charged by the hour. I had a very minimal amount of furniture to move and felt it could have been done in less time. The movers were amazing, but they did have a trainee - so there were three of them and I thought it would be knocked out even quicker. But due to the person being trained, more time was taken to show him what to do. I appreciate their taking time to train him, but felt I should not have paid so much. I gave them a tip and would use them again.
Response
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<div>Kelly, we are so happy to hear you had a wonderful experience with our services. We are so sorry for your frustration and would love to talk about your move and evaluate your bill. Please give us a call at 615.595.5929 to discuss. We look forward to speaking with you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kelly, we are so happy to hear you had a wonderful experience with our services. We are so sorry for your frustration and would love to talk about your move and evaluate your bill. Please give us a call at 615.595.5929 to discuss. We look forward to speaking with you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Charlene
Darricko and Chris were very good. The most outstanding thing about them was their attitude. Never complained, extremely polite. They communicate well with each other and made a good team. One item was damaged but I do not want it to reflect badly upon them.
Stephanie
The first movers did well. The second set were very kind but quite ill prepared. In general, Two Men and a Truck needs to equip their movers at a bare minimum with basic tools, tape and moving straps and equipment to make their jobs much easier and less hazardous to themselves and property. They scuffed my brand new floors.
Karen
The guy dropped my front load dryer off the ramp to the truck he didn’t strap it to his dolly and now all Iam being offered is $100 dollars for a $700 dryer that does not work and is only 2 years old .
William
All disputes with me could have been handled with personal explanation of estimate before the move. Also I had concerns with the paperwork on the morning of the move and it took hours for someone to contact me after the concerns were raised. Out side of that the workers were great to deal with. Would have preferred a more seasoned team leader.
Response
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<div>William, <br/>thank you for the feedback. We take all customer reviews seriously and I will be bringing this up to management. We apologize for your frustration but we are happy to hear you had great movers who worked hard. Please call our office at 615.595.5929 if there is more concerns.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>William, <br/>thank you for the feedback. We take all customer reviews seriously and I will be bringing this up to management. We apologize for your frustration but we are happy to hear you had great movers who worked hard. Please call our office at 615.595.5929 if there is more concerns.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Suzanne
I had a great experience! The movers were very friendly and polite and worked hard and fast while also being very careful with every piece of furniture and mirror they moved. I even saw them running when they weren't carrying something which exhausted me just watching it. The office did an excellent job of explaining everything and working with me to get the move process in place. They called during the move to make sure everything was going well and afterwards. I was very pleased with how our move went.
Response
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<div>Suzanne,<br/>We love hearing that our movers are running! They understand you are under a time clock and we want to everything we can to your move fast and as smooth as possible. We are so thankful for your feedback and we hope to hear from you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Suzanne,<br/>We love hearing that our movers are running! They understand you are under a time clock and we want to everything we can to your move fast and as smooth as possible. We are so thankful for your feedback and we hope to hear from you again!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Rachel
Our two movers were very efficient, kind, and responsible. I was very impressed with how quickly they got everything moved!! Would definitely hire them again.
Response
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<div>Rachel, we are sometimes known as the "Movers who Run", because they are professionally trained our movers can work at a faster pace because they know how to move your items in the safest way possible, with the best skills.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Rachel, we are sometimes known as the "Movers who Run", because they are professionally trained our movers can work at a faster pace because they know how to move your items in the safest way possible, with the best skills.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sandra
I have used other moving companies years ago, they were not that great. I first used your services about 10 years ago, I will not go to any other moving company any more. I had a great group of people this time. As I always do, with your company. This hasn't been my first time and will not be my last. I found out that one of the gentleman is actually my neighbor. It was good to know that he is my neighbor.
Thanks again for being such a great company.
Thanks again for being such a great company.
Response
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<div>Sandra, thank you for giving us the opportunity once again to move you forward in life and we are so glad to hear you made a connection with your neighbor! We hope to hear from you again if ever needed!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sandra, thank you for giving us the opportunity once again to move you forward in life and we are so glad to hear you made a connection with your neighbor! We hope to hear from you again if ever needed!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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