Reviews

02/05/2020

Joyce

4 out of 5 stars
Office staff was professional and accommodating. The movers were very courteous. Excellent soft skills by all staff. However: 1. I asked if I had to remove articles from my dressers drawers or will the movers wrap the dressers. The email response was, "Yes, the dressers will be padded and wrapped to secure. We do ask all loose items are removed." Well, the dressers were not wrapped and I saw the movers shutting the open drawers of one of my dressers before it was loaded on the truck. 2. I assumed my bed would be placed in a bed bag before that is what a previous professional moving company did for me without asking or changing extra for this service. Your movers did not use a bed bag. When I asked the mover about the bed bag he told me that I needed to request that and that it was an extra charge. He told me not to worry. HOWEVER, my mattress cover was filthy when it was bought in to the new address!
Response
Joyce, We appreciate your feedback and sincerely apologize for the inconvenience and frustration you experienced during your move. We can assure you this is not the norm at TWO MEN AND A TRUCK. We will use your feedback to strengthen our training and to improve our communications with our customers. Thank you for bringing these issues to our attention.
02/04/2020

Constance

5 out of 5 stars
Tim and the other man were friendly and courteous throughout the move. Did a great job and would definitely hire them again.
Response
That's great to hear, Constance! Thanks for your feedback. We are ready to help anytime you need moving services.
02/04/2020

STEVEN

5 out of 5 stars
Top notch! The guys were professional, quick and caring with our belongings. They moved our belongings, broke down and set up the beds and dressers without any issues. I would be using Two Men and a Truck for any and every move in our future. I am recommending this company to all my family and friends as well.
Response
Steven, Thank you so much for your recommendations and feedback. We are happy our team provided a top notch move!!
02/04/2020

KEVIN

5 out of 5 stars
This is the second time I have used Two Men and a Truck and I would highly recommend them to anyone looking for movers. The movers show up on time, work in an efficient manner, and make moving a breeze. Both times the teams have worked quickly and ended up saving me money.
Response
Kevin, We are pleased to hear that our moving teams are 2 for 2 when it comes to providing professional move services for you! Thanks so much for your recommendations and for continuing to choose TWO MEN AND A TRUCK.
02/04/2020

Michael

5 out of 5 stars
If I could’ve given more than 5 stars, I most certainly would’ve! From the accommodative office staff for a short notice apartment move to the Professionalism of my movers Delmar and DeCarlo, everything was great. I would highly recommend!
Response
Michael, Thank you for your recommendations and feedback. We are happy our team provided great customer service from start to finish!!
02/03/2020

Dawn

2 out of 5 stars
The two managers came out to the house to give their apologies. That was very kind of them to make up for the attitude of the one worker. Upon going to bed that evening we quickly came to realize that the screws were put into our bed with one turn and the bed was not put together, just enough for the show. I have not seen such a true demonstration of laziness for doing their job. Upon the visit of management, I may have actually recommended 2 men and a truck with the hopes that someone might actually get a better crew. I was furious that at 10 on Thursday evening we were screwing together our bed since the workers didn't do their job. Definitely not a pleasant experience.
Response
Dawn,
Thank you for choosing Two Men and a Truck for your move! We apologize that we did not meet your expectations you had for your move. One of our Operations manager tried to reach out to you to see if we could make this an overall positive experience for you but had to leave a voicemail. We would love the opportunity to help you further in anyway we can! If you have any other questions or concerns, feel free to contact our office at 610-499-2021 or you can email us at info0558@twomen.com
01/31/2020

Jon

5 out of 5 stars
Tim, AJ and TJ were professional and expertly moved us efficiently and to our great satisfaction. Two men and a truck exceeded our expectations and left us very pleased
Response
Jon, We are delighted our team exceeded your expectations! That is their goal for every move. Thanks for your feedback and for choosing TWO MEN AND A TRUCK.
01/30/2020

pam

5 out of 5 stars
My recent experience was as good as, if not better than, the first time I used Two Men And A Truck. Fast, efficient, careful, efficient and courteous. I HIGHLY recommend these folks for any size move. Keep up the great work!
Thanks,
RP - Maryland
Response
Pam, Thank you so much for your recommendations and feedback! We are so happy our team did such an excellent job for your move!
01/30/2020

Douglas

5 out of 5 stars
The men were courteous and efficient. Internal move only. We appreciated the help.
Response
That's great to hear, Douglas! Thank you for your feedback and for choosing TWO MEN AND A TRUCK.
01/28/2020

kristen

5 out of 5 stars
Tim and AJ were tremendous. They worked through the pouring rain with no complaints, and were patient with me as I was very frazzled by both the weather and an unexpected lack of parking. Highly recommend these two, and this company.
Response
Kristen, Thank you so much for your recommendations and feedback! We are delighted Tim and AJ provided an excellent moving experience despite the weather and parking issues.