Reviews

02/06/2020

Lydia

out of 5 stars
This moving service was good. The movers were on time, polite, and efficient. One of the office staff called during the move to see how things were going, and it turned out a table leg did get damaged in the move. They immediately had it assessed, took it back to the shop, and were able to fix it. My move was over a weekend, so I got my table back after the weekend and it looks great.
02/05/2020

renee

out of 5 stars
I sen2 men and a truck to my parent's house while I was across the country unable to monitor things which was a little scary. They are elderly and ill at the moment so I needed a reliable service to move their things to another state without any oversight and unload at a shipping company. So many things could have gone wrong but didn't. They were professional, on time and kind. I am sincerely grateful.
Response
Renee, We are so happy our team helped make this stressful move a success! We sincerely appreciate your feedback and are happy you chose TWO MEN AND A TRUCK.
02/05/2020

anna

out of 5 stars
The team was professional, courteous and hard working. Thank you for making our move easy!
Response
Anna, We are delighted our team helped make your move easy!! Thanks for your feedback and for choosing TWO MEN AND A TRUCK.
02/05/2020

Joyce

out of 5 stars
Office staff was professional and accommodating. The movers were very courteous. Excellent soft skills by all staff. However: 1. I asked if I had to remove articles from my dressers drawers or will the movers wrap the dressers. The email response was, "Yes, the dressers will be padded and wrapped to secure. We do ask all loose items are removed." Well, the dressers were not wrapped and I saw the movers shutting the open drawers of one of my dressers before it was loaded on the truck. 2. I assumed my bed would be placed in a bed bag before that is what a previous professional moving company did for me without asking or changing extra for this service. Your movers did not use a bed bag. When I asked the mover about the bed bag he told me that I needed to request that and that it was an extra charge. He told me not to worry. HOWEVER, my mattress cover was filthy when it was bought in to the new address!
Response
Joyce, We appreciate your feedback and sincerely apologize for the inconvenience and frustration you experienced during your move. We can assure you this is not the norm at TWO MEN AND A TRUCK. We will use your feedback to strengthen our training and to improve our communications with our customers. Thank you for bringing these issues to our attention.
02/04/2020

Constance

out of 5 stars
Tim and the other man were friendly and courteous throughout the move. Did a great job and would definitely hire them again.
Response
That's great to hear, Constance! Thanks for your feedback. We are ready to help anytime you need moving services.
02/04/2020

STEVEN

out of 5 stars
Top notch! The guys were professional, quick and caring with our belongings. They moved our belongings, broke down and set up the beds and dressers without any issues. I would be using Two Men and a Truck for any and every move in our future. I am recommending this company to all my family and friends as well.
Response
Steven, Thank you so much for your recommendations and feedback. We are happy our team provided a top notch move!!
02/04/2020

KEVIN

out of 5 stars
This is the second time I have used Two Men and a Truck and I would highly recommend them to anyone looking for movers. The movers show up on time, work in an efficient manner, and make moving a breeze. Both times the teams have worked quickly and ended up saving me money.
Response
Kevin, We are pleased to hear that our moving teams are 2 for 2 when it comes to providing professional move services for you! Thanks so much for your recommendations and for continuing to choose TWO MEN AND A TRUCK.
02/04/2020

Michael

out of 5 stars
If I could’ve given more than 5 stars, I most certainly would’ve! From the accommodative office staff for a short notice apartment move to the Professionalism of my movers Delmar and DeCarlo, everything was great. I would highly recommend!
Response
Michael, Thank you for your recommendations and feedback. We are happy our team provided great customer service from start to finish!!
02/03/2020

Dawn

out of 5 stars
The two managers came out to the house to give their apologies. That was very kind of them to make up for the attitude of the one worker. Upon going to bed that evening we quickly came to realize that the screws were put into our bed with one turn and the bed was not put together, just enough for the show. I have not seen such a true demonstration of laziness for doing their job. Upon the visit of management, I may have actually recommended 2 men and a truck with the hopes that someone might actually get a better crew. I was furious that at 10 on Thursday evening we were screwing together our bed since the workers didn't do their job. Definitely not a pleasant experience.
Response
Dawn,
Thank you for choosing Two Men and a Truck for your move! We apologize that we did not meet your expectations you had for your move. One of our Operations manager tried to reach out to you to see if we could make this an overall positive experience for you but had to leave a voicemail. We would love the opportunity to help you further in anyway we can! If you have any other questions or concerns, feel free to contact our office at 610-499-2021 or you can email us at info0558@twomen.com
01/31/2020

Jon

out of 5 stars
Tim, AJ and TJ were professional and expertly moved us efficiently and to our great satisfaction. Two men and a truck exceeded our expectations and left us very pleased
Response
Jon, We are delighted our team exceeded your expectations! That is their goal for every move. Thanks for your feedback and for choosing TWO MEN AND A TRUCK.