Reviews
Steve
communication between the office staff and the crew was horrible. The crew was sent out without the directions to find my home; told the office GPS would not work for my address. They had to call me 3 times to find my house. The crew didn't have all the supplies they needed. Called the office and waited over 2 hours for additional supplies; they never came. I had to call our sales rep and they we finally got "some" of what we needed to complete the job.
Response
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<div>Hi Steve, we apologize for falling short of your expectations. We will review our procedures and find solutions where needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Steve, we apologize for falling short of your expectations. We will review our procedures and find solutions where needed.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Betty
Scheduled Arrival time was 1:00-3:00, they arrived close to 5:00 pm. Didn’t bring a tool needed to disassemble bed. Gone 40 min. to buy tool. Cut finger badly with box knife. Bled in my kitchen sink for a while and didn’t have bandages. Finished move at 11:00 pm. I am a 71 year old widow. Told them to put all boxes labeled “Kitchen” in kitchen. They did not. One box labeled Fragile & Kitchen was under a box of heavy books not in kitchen. Very inexperienced. One guy worked for Two Men one month- one for two weeks. Very disappointed with Two Men in the last 2 moves.
Response
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<div>Betty, we are sorry to hear about your experience. We work hard to train our crews to provide great customer service. Unfortunately, we missed the mark this time. We are sorry. We will use your feedback as a learning experience and do better going forward. Thank you for taking the time to give us your feedback.<br/><br/>Justin Langston<br/>General Manager<br/>TWO MEN AND A TRUCK</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Betty, we are sorry to hear about your experience. We work hard to train our crews to provide great customer service. Unfortunately, we missed the mark this time. We are sorry. We will use your feedback as a learning experience and do better going forward. Thank you for taking the time to give us your feedback.<br/><br/>Justin Langston<br/>General Manager<br/>TWO MEN AND A TRUCK</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sandy
We could not have been more pleased with the 3 men who moved us! They were efficient, hard working & courteous & respectful of us & our property. As former business owners ourselves, we would encourage you to keep these men on your staff. They represent your company well!
Response
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<div>Thanks for the great review Sandy! Our guys work hard to provide fast, efficient, and reliable moving services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for the great review Sandy! Our guys work hard to provide fast, efficient, and reliable moving services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Eric
The guys got the work done quickly and efficiently. Appreciated their hard-working attitudes even during my after hours request.
Response
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<div>Hi Eric! Moving is hard, that’s why we work hard to do it for you! We are happy to hear you enjoyed the crew and their positive attitudes!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Eric! Moving is hard, that’s why we work hard to do it for you! We are happy to hear you enjoyed the crew and their positive attitudes!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Brenda
The crew itself was excellent and they work very hard. I am not happy with sitting for four and a half hours while they were late and nobody contacted me until I got on Facebook. If you're running late anymore after a half an hour the customer should be contacted. Being four and a half hours late is unacceptable.
Response
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<div>Hi Brenda, you are absolutely right. We should have called you sooner and we apologize. Unfortunately, the move before yours added additional items. Our crew was laser focused on getting the job done and we missed the opportunity to notify you of the time change. Again, we are sorry for the inconvenience. We appreciate the feedback and are happy to hear that our crew worked hard for you! We hope you enjoy your new adventure!<br/><br/>Justin Langston<br/>General Manager<br/>TWO MEN AND A TRUCK</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hi Brenda, you are absolutely right. We should have called you sooner and we apologize. Unfortunately, the move before yours added additional items. Our crew was laser focused on getting the job done and we missed the opportunity to notify you of the time change. Again, we are sorry for the inconvenience. We appreciate the feedback and are happy to hear that our crew worked hard for you! We hope you enjoy your new adventure!<br/><br/>Justin Langston<br/>General Manager<br/>TWO MEN AND A TRUCK</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Molly
They were nice, professional, very quick, and obviously experienced, and they made a huge difference in our move. However, after the move, we noticed some slight surface damage on our box spring and our entertainment center where they had dragged them against the ground, truck, or other furniture. It is minor, but an unfortunate blemish on an otherwise great service.
Sandra
The two men were very professional in caring and moving our furniture. They had great attitudes and were neatly dressed even the socks. Always asked if they had a question. Explained all the paperwork before we signed. I would definitely use these services again and would highly recommend these movers. Thank you to both of these men for a job well done.
Response
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<div>Thanks for the great review Sandra! Our guys work hard to provide fast, efficient, and reliable moving services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for the great review Sandra! Our guys work hard to provide fast, efficient, and reliable moving services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kathy
Billy, Mike and Seth (think I got the names right) were very efficient, helpful and polite. Really enjoyed the experience as they made things run smoothly.
Response
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<div>Thanks for the great review Kathy! Our guys work hard to provide fast, efficient, and reliable moving services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for the great review Kathy! Our guys work hard to provide fast, efficient, and reliable moving services!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nannette
The men were exceptional. They didn't waste time. They wrapped my furniture well. And very kind to me.
Response
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<div>Thanks for the great review Nannette! We appreciate your trust in our company!<br/><br/>Justin Langston<br/>General Manager<br/>TWO MEN AND A TRUCK</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for the great review Nannette! We appreciate your trust in our company!<br/><br/>Justin Langston<br/>General Manager<br/>TWO MEN AND A TRUCK</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jennifer
The movers were 2 hours late showing up. They ripped the leather couch, broke the tv stand and a drawer off of a dresser. I have called and left several messages and no one has returned my call. I used two men before and had an amazing experience. Not so much this time. I would appreciate a return call from the office.
