or
Reviews
Bill
The only problem that we had was that we gave the moving team a credit card number to use, but the final invoice was charged to a different card that you had on file.
Response
Hi, Bill,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion regarding your payment. It appears there was a mix-up with the credit card used for the final invoice. While we had the card information you provided, the charge was processed on a different card we had on file. We understand the frustration this may have caused, and we truly regret the inconvenience. To address this, we will have someone from our office reach out to you directly to discuss the situation and provide a resolution.
Thank you for bringing this to our attention, and we sincerely apologize for the confusion regarding your payment. It appears there was a mix-up with the credit card used for the final invoice. While we had the card information you provided, the charge was processed on a different card we had on file. We understand the frustration this may have caused, and we truly regret the inconvenience. To address this, we will have someone from our office reach out to you directly to discuss the situation and provide a resolution.
Justin
The men delivering the couch stated that a 33% gratuity was included, but that they don’t see that. So, they pressured my wife into trying to leave a tip via cash app, because we don’t carry cash. However my wife doesn’t have cash app, and so he ask when I (the husband) would be able to cash app them, and how much we would be sending. It just seemed unprofessional.
Response
Hi, Justin,
Our claims department called you on 12/2/24 at 1:13 p.m., and you mentioned that the team was great.
Our claims department called you on 12/2/24 at 1:13 p.m., and you mentioned that the team was great.
Charity
Great customer service and fast and efficient movers.
Response
Hi, Charity, Thank you for your kind words! We’re so glad to hear you had a great experience with our team. Providing excellent customer service and efficient moves is what we strive for. Wishing you the best in your new space!
Alicia
Theo and Devon were professional and on time. They did a great job moving heavy furniture. I do wish they would have told me they were going to turn my dresser upside down, I would have secured things in the drawers better. They were courteous and accommodating. Overall we are satisfied with our move. Thank you Theo and Devon!
Response
Hi, Alicia,
Thank you for sharing your feedback! We're thrilled to hear that Theo and Devin provided professional and timely service, and that they handled your heavy furniture with care. We're glad to know you were overall satisfied with your move, and we’ll be sure to pass your kind words along to Theo and Devin. Thank you for choosing us, and we wish you all the best in your new space!
Thank you for sharing your feedback! We're thrilled to hear that Theo and Devin provided professional and timely service, and that they handled your heavy furniture with care. We're glad to know you were overall satisfied with your move, and we’ll be sure to pass your kind words along to Theo and Devin. Thank you for choosing us, and we wish you all the best in your new space!
Liz
The crew was amazing with my elderly parents and all 3 introduced themselves to both mom and dad and shook their hands. Very professional and efficient. This crew was A+ all around.
Response
Hi, Liz,
Thank you for sharing your wonderful feedback! We’re so glad to hear our crew made such a positive impression with your parents. It means a lot to us that they were professional, efficient, and took the time to make your family feel comfortable. We’ll be sure to pass along your kind words to the team. Thank you for choosing Two Men And A Truck – we’re grateful for the opportunity to help with your move!
Thank you for sharing your wonderful feedback! We’re so glad to hear our crew made such a positive impression with your parents. It means a lot to us that they were professional, efficient, and took the time to make your family feel comfortable. We’ll be sure to pass along your kind words to the team. Thank you for choosing Two Men And A Truck – we’re grateful for the opportunity to help with your move!
Tressa
THE TWO YOUNG MEN WHO CAME TO HELP ME WERE FANTASTIC. PLEASE THANK THEM FOR ME, AGAIN.
Response
Hi, Tressa,
Thank you for your kind words! We're thrilled to hear that our team made such a positive impression. We'll be sure to pass along your thanks to them—they’ll be so happy to hear it! Thank you for choosing Two Men And A Truck!
Thank you for your kind words! We're thrilled to hear that our team made such a positive impression. We'll be sure to pass along your thanks to them—they’ll be so happy to hear it! Thank you for choosing Two Men And A Truck!
Margo
The time frame was a bit off, they arrived 30 minutes past the window. However, the two gentlemen were so wonderful it’s hard to be upset. They were careful with my mom’s belongings and cheerful with us. I can’t say enough good things about them. Karen (?) in the office was great, too. She walked me through everything and helped me think of things I hadn’t yet.
Response
Hi, Margo,
Thank you so much for sharing your experience with us! We're thrilled to hear that our team made such a positive impression. It's wonderful to know that the movers were careful with your mom's belongings and that Karen was able to assist you. We'll be sure to pass along your kind words to the team. If you need anything else in the future, don't hesitate to reach out. Thank you again for choosing us!
Thank you so much for sharing your experience with us! We're thrilled to hear that our team made such a positive impression. It's wonderful to know that the movers were careful with your mom's belongings and that Karen was able to assist you. We'll be sure to pass along your kind words to the team. If you need anything else in the future, don't hesitate to reach out. Thank you again for choosing us!
Mary
The two gentlemen who came out were very kind and fast.
Response
Hi, Mary,
Thank you so much for your kind words! We're thrilled to hear that our team was both fast and friendly during your move. We strive to provide excellent service, and it's wonderful to know that we met your expectations.
Thank you so much for your kind words! We're thrilled to hear that our team was both fast and friendly during your move. We strive to provide excellent service, and it's wonderful to know that we met your expectations.
Connie
They did a great job and were very friendly. Enjoyed working with them,
Response
Hi, Connie,
Thank you so much for your kind words! 😊 We're thrilled to hear that you enjoyed working with our team and that they made a great impression.
Thank you so much for your kind words! 😊 We're thrilled to hear that you enjoyed working with our team and that they made a great impression.
Leelin
Movers tore up my brand new floors, stair ways, banister etc. they also scraped walls and ceilings.
Response
Leelin,
We are so sorry to hear this. Please reach out to our claims department at 918-994-5119 to discuss this further.
We are so sorry to hear this. Please reach out to our claims department at 918-994-5119 to discuss this further.
