Reviews

The team dropped some of my items, and did not wrap all of my furniture appropriately so my very expensive headboard ended up damaged when they hit it against a staircase. Someone is supposed to come to my house to fix it but of course, the headboard will never be the same

1. Trucks arrived 1 hour later than promised.
2. Movers were not careful about hitting doors or walls.
3. Movers damaged some furniture and said they would be filing. I have not heard from anyone yet.
4. Movers took significantly longer than estimated and total bill was almost 50% higher than estimated.

The men were very pleasant but were very fast. The young trainee who was blonde and tall was fast and often sloppy with the boxes he carried. He dropped boxes, he carried too many and rushed too much. There was a screen door that was damaged but was found by us, not reported. A couple boxes
they taped but shouldn’t have. One was oil lamp setting in it and there was oil in it. It was tilted and spelt all over the garage it was put in. The trainees definitly needed more training.

I explained from the the beginning that they must be careful with store cabinets and stands. But they weren't and when I called to complain because they damaged my items we kept playing phone tag for three days. She said that Jason would call me back but as of today no return call. Each of these cabinets cost me 560.00 each and were brand new and my display stands were 400.00 each. I have pieces of wood missing from the bottom of several pieces. If I wanted my items destroyed I would have used the neighbors. But either your going to fix them or I will be suing you for the damage. I noticed my credit card and you wont be paid until you take care of this situation and I mean it.

House to apartment move.There was significant damage to my house's drywall. One of the movers hit a bull nose corner baseboard with my box springs (when all he had to do was go straight), splitting the beading on both sides of the corner about 18" and knocking off the baseboard. When it was time to pay, I asked about doing a new form for the damages at my apartment. One of the movers knew about the drywall that was knocked off tot he metal framing so he added it. When I said what about the couch and floor, he had no idea, but the other mover knew about the couch and wasn't planning on saying anything (this is the same one who damaged my house). I wanted to use movers to save on stress, but no move I've made without professional movers has been so stressful and frustrating as this one.

I was moving my husband who is suffering from Alzheimer's disease to a Long Term Memory facililty. My sister in law was at my house to show the movers what to put on the truck and she met them at the facility to show them to his room...while I had my husband with me. The timing was crucial and the movers were able to pack, travel and unpack everything at the precise time I had asked them to do. She and I were upset, stressed and nervous about the entire event. But because everyone involved at Two Men and a Truck were so willing to make sure everything went well, we ended up with precise timing!! I wouldn't think of using anyone else next time I need moving help.

The only good thing I can say about 2 men and a truck is they were available last minute when my original movers didn’t show up. A crew of 4 was scheduled to arrive to begin packing. I had to call 4 times to ask where they were. When they finally showed up there were 3. During the packing 2 of the men began arguing, each wanting to be in charge. It became very uncomfortable. Day 2 was so uncomfortable I just had them take what they had in the trucks to my new address. As they brought in boxes I asked what is in it so I could direct to area. NOTHING was labeled. Movers had no idea what was inside. Inside was dumped mixture of various rooms, my daughter videotaped one box being opened. It was unbelievable. A chest fell down my stairs off a dolly, beds not put together...horrible!

Our problem with Two Men and a Truck is with the sales representative, Adam. He grossly underestimated the move from our house to our apartment by double! He estimated the move would take 6-7 hours and it took 15 hours! We had 2 different moves. The first day they moved our things to an estate sale and the 2 men that moved us were excellent. The next move, 2 days later, was moving our items from our house to an apartment and then a storage facility. It took 15 hours to move from our house to an apartment! After the 15 hours they were to take our items to a storage facility but it was already closed as it was too late. The men that moved us were excellent. As I said, the sales rep and his terrible estimate is where we have an issue.

Several items were damaged during the move. A Couple of items were not delivered and found to been taken back to 2 Men a Truck and had damaged also. Damage is suppose to be repaired but has not been yet, it is scheduled for next week.

I have used Two men and a truck 2 times in the past and was happy with the service. My recent move was not a good experience. The three movers that came to my house were courteous but were slow in the process. I had about 12 pieces of furniture and 10 heavy boxes to move. Even with the 3 men, it still took them 2.5 hours to load my belongings. In the past, I had only 2 movers with more items and it took 2-2.5 hours to load. I asked the men to shrink wrap all of my furniture and stated that I am very particular with my belongings. My wooden bed frame was damaged, my dryer was scratched, my couch was not assembled back to its original state.
I made 3 calls to the office during the move expressing my concerns. Teresa left a message on Monday, I left a VM Tuesday, I have not heard back.