Reviews
Jill
The mover accidentally broke three knobs off a dresser trying to remove them so they wouldn't get damaged in the move. We wrote up a report. I was out of town the week after the move and was reached out to by your office staff. I sent an email to them letting them know it would be the following week before I could get back with them. I have since called 3 times and cannot get anyone to return my phone calls. I have left voice messages and also left message with a person. Disappointing.
Sheila
Wonderful experience!! Wonderful, kind, helpful, patient crew. I highly recommend them!
Karen
The men were careful & courteous. My problems with the company are:
1. 7 hrs was a ridiculous ant of time. I’ve had homes full of furniture moved by other companies & those were handled in 4 hrs.
2. $1000 for a sm apt move? Never pd more than $600!
3. Felt as tho the guys were stretching the time. I commented several times they needed to hurry up.
4. The team did a good job but not better than other companies I’ve used. I cannot afford $1000 to move!
1. 7 hrs was a ridiculous ant of time. I’ve had homes full of furniture moved by other companies & those were handled in 4 hrs.
2. $1000 for a sm apt move? Never pd more than $600!
3. Felt as tho the guys were stretching the time. I commented several times they needed to hurry up.
4. The team did a good job but not better than other companies I’ve used. I cannot afford $1000 to move!
Response
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<div>We apologize for the frustration and strain this relocation caused. We understand the concern when one is workin with a budget. We were able to move everything without incident and are happy to know the gentlemen took great care of you and maintained courtesy throughout a tiring day. We do all we can for each and every customer to maintain professionalism and courtesy of not only our customer but their items. I see you ranked them excellent, but the overall price was the issue. Because we are time based we do our best to accommodate all needs of the customers, whether that’s moving just the large items to stay within a particular budget or move all items without incident to accommodate the needs of the customer. We will review this to see if anything could have been done differently so we can better serve our community. Thank you for taking the time in your reply.<br/><br/>- Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We apologize for the frustration and strain this relocation caused. We understand the concern when one is workin with a budget. We were able to move everything without incident and are happy to know the gentlemen took great care of you and maintained courtesy throughout a tiring day. We do all we can for each and every customer to maintain professionalism and courtesy of not only our customer but their items. I see you ranked them excellent, but the overall price was the issue. Because we are time based we do our best to accommodate all needs of the customers, whether that’s moving just the large items to stay within a particular budget or move all items without incident to accommodate the needs of the customer. We will review this to see if anything could have been done differently so we can better serve our community. Thank you for taking the time in your reply.<br/><br/>- Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
My movers worked quickly and carefully to provide me everything I needed to get moved
David
Had really hard working and friendly guys. Did a great job!
Kara
Very happy with the movers and how polite they were. They answered all my questions and were very efficient
Mike
We provide IT help for Adam and his team and formed a great relationship. So when it comes to needing help with a move I naturally went with my buddy Adam. They did a great job and got everything moved without issue. I will always use Adam and Two Men in OKC for all of my moving needs. Highly recommended!
Bob
They were very professional and had a great attitude.
Lauren
We were moving into the third floor of an apt building, which we disclosed while signing up, the movers acted suripsed and annoyed when we arrived at the apt building whenthey had to go up 3 flights of stairs and made serval comments about it. The movers also vocally complained multiple times about having to move our belongings up the stairs. The movers pushed very hard for a tip once they finished, I read in your policy that tips are optional but we felt very pressured to tip, he brought it up more than once and watched us sign our paperwork to make sure we did tip. Overall we felt like we just inconvenienced your team, even though we paid a very large amount of money for their services, we don’t usually pay movers and won’t be using your team again.
Response
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<div>We apologize for any inconvenience this caused and understand your frustration. Does look like the stairs were notated on the job. We assure you we will pull this crew to find out what went wrong to correct this in the future. We train our crews to never mention the tip and to get the job done for our customers. The human element is one thing that can not be controlled,but moving forward we will do our best to make sure this does not happen again,<br/><br/>Thank you,<br/>Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We apologize for any inconvenience this caused and understand your frustration. Does look like the stairs were notated on the job. We assure you we will pull this crew to find out what went wrong to correct this in the future. We train our crews to never mention the tip and to get the job done for our customers. The human element is one thing that can not be controlled,but moving forward we will do our best to make sure this does not happen again,<br/><br/>Thank you,<br/>Management</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
Could not have asked for nicer, friendlier or more courteous movers. Isaiah and Derek are Superpowers!
