Reviews
Barbara
I had four men and two trucks. I thought all four men were extremely polite, courteous, and careful with my furniture, accessories, and boxes. They wrapped all my furniture with blankets and stretch wrap before they took items out of my old house and they removed this protection after they brought items into my new house.
We have moved at least six or seven times in 47 years and we have never had a move goes so smooth and everything was well protected. We cannot say enough about how well this move went. Thank you.
We have moved at least six or seven times in 47 years and we have never had a move goes so smooth and everything was well protected. We cannot say enough about how well this move went. Thank you.
Paul
We thought the move went well until after we started looking for things. Garage items were in basement. basement items upstairs and so on.
Very disappointed in this. This was not one or two boxes but probably thirty or more. The cost was almost double the estimate. This is not acceptable. Movers worked for 20 hours. We asked them to return the next day but said they couldn't. There fatigue contributed to the issues mentioned above. Guess I'm kind in rating acceptable.
Very disappointed in this. This was not one or two boxes but probably thirty or more. The cost was almost double the estimate. This is not acceptable. Movers worked for 20 hours. We asked them to return the next day but said they couldn't. There fatigue contributed to the issues mentioned above. Guess I'm kind in rating acceptable.
Response
<div class="bv-review-response-container">
<div>Hello, Paul. We want to start off by apologizing. The move you described in your review is not the TWO MEN AND A TRUCK standards that we live by, and we are sorry for not meeting those expectations. We will use this to continue to improve. If you would like to discuss this matter further, please don't hesitate to give us a call at (330) 205-2800.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello, Paul. We want to start off by apologizing. The move you described in your review is not the TWO MEN AND A TRUCK standards that we live by, and we are sorry for not meeting those expectations. We will use this to continue to improve. If you would like to discuss this matter further, please don't hesitate to give us a call at (330) 205-2800.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Richard
All three men worked very hard and service was good. My only complaint was; My wife's top three dresser drawers contained jewelery. More than once I inquired if it was necessary to remove them and was told no, that it was not necessary. Then dresser was blanketed and wrapped. Very nice. Rotated 90 degrees onto a dolly and then inverted backwards on dolly so contents could fall out. Now my wife is removing all drawers looking for missing pieces to her jewelry. I also blame her because I told her to bag her jewelry if she was not going to remove drawers.
Jackie
Very satisfied with my experience. I've used TWO
MEM AND A TRUCK on several occasions.
MEM AND A TRUCK on several occasions.
Bonnie
the movers were very courteous and efficient. price was very reasonable.
Julia
My moving experience was unusual to begin with, in that I was moving from a very abusive situation. The movers handled themselves with tact, professionalism and politeness in the face of tremendous pressure. One of them even made the comment to me, "Now you'll have a better life." Thank you, James, Zach and Tyrone!
James and Carol
The movers were respectful of our property and ua. They went to work and didn't waste time.
Alexis
The $50 valuation was never brought up when I called to schedule and while it was on the pre-move letter, it was unclear if that charge was mandatory. For my in home move there was no need for Two Men to take any responsibility of the items and I would have preferred to hold all of the liability myself and not pay the charge. My move of 1 piece cost me over $150 when it took the team 5 minutes. Won't be doing this again with you.
Response
<div class="bv-review-response-container">
<div>Hi, Alexis. We are so very sorry for the confusion. We can assure you this is not the norm here and we apologize for not completely satisfying your moving needs. If you would like to further discuss this, please give our office a call at (330) 205-2800.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hi, Alexis. We are so very sorry for the confusion. We can assure you this is not the norm here and we apologize for not completely satisfying your moving needs. If you would like to further discuss this, please give our office a call at (330) 205-2800.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Linda
The 3 guys were great. One of the hottest days of the year and they worked hard in the extreme heat. Nice guys
Pamela
the team was prompt, courteous and moved quickly. they made moving easier. please thank them for doing a good job
