Reviews
Melissa
The moving crew was unorganized and slow. We had furniture only to move, no boxes and it took much longer than estimate. The crew stood around while one guy assembled everything, then tried to leave before unwrapping furniture- we unwrapped half of the items. The crew left hoses to w/d at old property, damaged storm door at old property, damaged LCD screen on refrigerator during move.
Response
Melissa,
Thank you for bringing this to our attention. We apologize for the negative experience you had with our moving crew. This is not the level of service we strive to provide, and we appreciate your feedback as it helps us identify areas for improvement.
We understand the importance of being organized, efficient, and respectful of your time during the moving process. It's disappointing to hear that the crew's performance did not meet your expectations. We will review this incident internally to ensure such issues are addressed and resolved promptly.
Please know that your feedback is valuable to us, and we take it seriously. We would appreciate the opportunity to further discuss your concerns and work towards a resolution. Kindly reach out to our customer service department with your contact information, and we will promptly follow up with you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We are committed to providing a positive moving experience for all our customers, and we will take the necessary steps to address and improve upon the issues you have raised.
Thank you for choosing Two Men and a Truck, and we hope to have the opportunity to make it up to you in the future.
Thank you for bringing this to our attention. We apologize for the negative experience you had with our moving crew. This is not the level of service we strive to provide, and we appreciate your feedback as it helps us identify areas for improvement.
We understand the importance of being organized, efficient, and respectful of your time during the moving process. It's disappointing to hear that the crew's performance did not meet your expectations. We will review this incident internally to ensure such issues are addressed and resolved promptly.
Please know that your feedback is valuable to us, and we take it seriously. We would appreciate the opportunity to further discuss your concerns and work towards a resolution. Kindly reach out to our customer service department with your contact information, and we will promptly follow up with you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We are committed to providing a positive moving experience for all our customers, and we will take the necessary steps to address and improve upon the issues you have raised.
Thank you for choosing Two Men and a Truck, and we hope to have the opportunity to make it up to you in the future.
Karen
The four young men who moved our goods were hard working and really hustled. They got right to it and wasted no time. The all worked independently or together as needed. I was impressed with their speed, their strength, and their persistence. Well-done!
Cheryl
I really like the guys very professional. They where careful with the little bit of stuff , I had. They answered my question.
I already told people about you. Thank you very much. Will call u when we move again. Again thank you.
I already told people about you. Thank you very much. Will call u when we move again. Again thank you.
Darcianne
Great guys! Professional and courteous. I will recommend you business and will contact you in the future for any moving needs!
Matthew
We were very pleased with the job that Frank and Jacob did with our move. They were courteous and gladly did anything we needed to get done. They were fast but took their time and did a better job than other movers we’ve used in the past. We would definitely use Two Men on future moves. Thank you!
Terry
The movers were polite and worked non stop.
I especially appreciated how careful they were handling our household items.
They were more than I expected, made moving less stressful!
I especially appreciated how careful they were handling our household items.
They were more than I expected, made moving less stressful!
Zach
Loved my whole experience. The office team was thorough in gathering info for the quote and my moving crew blew my expectations out of the water! They were quick and careful and super friendly! Thank you all the way around. Will definitely be reaching back out for future moves.
Sandra
Kudos to Jacob!! We had a huge storage area to move & large industrial shelves to take apart. Our 2 men and a truck was 1 guy and a truck-but our move could not have gone smoother! Jacob stepped up with a can-do smile-had the shelves taken apart, reassembled in the truck, with boxes carefully loaded on them in no time! We appreciate his hard work and very positive attitude! Thank you, Jacob!
Tanya
The whole experience was very positive. It was worth every penny. This made my moving experience manageable.
Debby
The guys were great! Very professional, courteous and took the time to put things together right! Very pleased!
