Reviews
Patricia
It should be known that the time starts with a phone call. The team showed up at1:03 on and was finished by 2:30pm. I knew of the 2 hour minimum which is fine, however, I was not told the time started from the phone call saying they were on the way.
The moving team was fantastic (Frankie’s team) and I appreciated the work done. I just wasn’t able to calculate a correct cost.
The moving team was fantastic (Frankie’s team) and I appreciated the work done. I just wasn’t able to calculate a correct cost.
Response
Patricia,
Thank you for sharing your feedback with us. We appreciate your kind words about Frankie's team and their fantastic work during your move.
We apologize for any confusion regarding the start time and how it was calculated. We understand that clear communication about billing procedures is essential, and we're sorry if this information was not adequately conveyed to you. We will make sure to address this concern internally and ensure that our customers have a clear understanding of how the time is measured.
We appreciate your understanding regarding the minimum two-hour charge. However, we apologize for any inconvenience caused by the lack of clarity regarding when the time starts.
If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us. We want to make sure that you have all the information you need to accurately calculate the cost and make informed decisions.
Thank you for choosing our services, and we hope to have the opportunity to serve you again in the future, providing a more transparent and satisfactory experience.
Thank you for sharing your feedback with us. We appreciate your kind words about Frankie's team and their fantastic work during your move.
We apologize for any confusion regarding the start time and how it was calculated. We understand that clear communication about billing procedures is essential, and we're sorry if this information was not adequately conveyed to you. We will make sure to address this concern internally and ensure that our customers have a clear understanding of how the time is measured.
We appreciate your understanding regarding the minimum two-hour charge. However, we apologize for any inconvenience caused by the lack of clarity regarding when the time starts.
If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us. We want to make sure that you have all the information you need to accurately calculate the cost and make informed decisions.
Thank you for choosing our services, and we hope to have the opportunity to serve you again in the future, providing a more transparent and satisfactory experience.
Tatyana
Tyler zack and like we’re amazing ! Got us moved in only a couple hours and literally nothing was broken scratched or damaged . Will use again and recommend to everyone !!
Response
Hi Tatyana,
Tyler and Zack are awesome. We love having them on the team. Don't forget to ask about the discount we offer to our returning customers! Thank you for the feedback.
Thank you,
TWO MEN AND A TRUCK
Tyler and Zack are awesome. We love having them on the team. Don't forget to ask about the discount we offer to our returning customers! Thank you for the feedback.
Thank you,
TWO MEN AND A TRUCK
Cynthia
I did leave a google review: Franky, Clayton and E were fantastic.
We will definitely recommend your company!
Cynthia
OGC Inc
We will definitely recommend your company!
Cynthia
OGC Inc
Response
Hi Cynthia,
Thank you so much for the review. We value your feedback.
Thank you so much for the review. We value your feedback.
Kelley
Cody C, Clayton and Frank moved my son into a new apartment. They worked very efficiently and professionally. All 3 talked to us while they moved items and looked like they enjoyed the job. We were very happy with the moving experience. I would recommend Two Men and a Truck to friends
Response
Kelley,
Thank you so much for the review. We are happy to hear that the move went great. Cody, Frank, and Clayton are absolutely fun to be around! We are truly proud of them. There is a 5 percent customer return discount. Let us know if you need anything from us.
We truly appreciate you.
Thank you so much for the review. We are happy to hear that the move went great. Cody, Frank, and Clayton are absolutely fun to be around! We are truly proud of them. There is a 5 percent customer return discount. Let us know if you need anything from us.
We truly appreciate you.
Priscilla
Solomon & Craig were excellent, efficient and hard working! Justin & Danito were great on the phone the day of the move. Kelly and Arianna were great setting up the service & contract. Kelly looked up the square feet of storage we had, to determine the amount of help we needed. Arianna suggested alternatives to email not coming thru. Everyone did what they said they would.
Appreciate you!!!!
Appreciate you!!!!
Response
Hi Pricilla,
The office and moving team are astonishing. They care for each customer and aim to provide the best service. We wouldn't ask for another team. Thank you for your feedback. We appreciate it.
Thank you,
TWO MEN AND A TRUCK
The office and moving team are astonishing. They care for each customer and aim to provide the best service. We wouldn't ask for another team. Thank you for your feedback. We appreciate it.
Thank you,
TWO MEN AND A TRUCK
Janice
Your guys worked so fast! Quite amazing. They called first to tell me when they thought they would arrive. And then called again cus they arrived early!!!!. That has never happened to me before. They worked together very efficiently. Didn't break or lose anything. They were fantastic!
Response
Hi Janice,
The moving crew is phenomenal. We appreciate every team member. They demonstrate greatness in the work that they do. Thank you so much for the review. We highly appreciate it.
Thank you,
TWO MEN AND A TRUCK
The moving crew is phenomenal. We appreciate every team member. They demonstrate greatness in the work that they do. Thank you so much for the review. We highly appreciate it.
Thank you,
TWO MEN AND A TRUCK
Sheryl
They were efficient, couldn't get everything in the trucks left some items that as a single 62 women cannot move. When they unloaded didn't pay attention to box labels as to which rooms to put items in. Towards the end of day started piling items in carport. They were all polite and weren't lazy. Disappointed I have to move many heavy items.
Response
Sheryl,
Thank you for sharing your feedback with us. We appreciate your acknowledgement of our team's efficiency and their polite demeanor during your move. However, we apologize for any inconveniences and disappointments you experienced.
We understand that not being able to fit all your items in the trucks can be frustrating, especially when there are heavy items left behind. Our goal is to accommodate all your belongings to the best of our ability, and we apologize if we fell short in this regard.
Additionally, we apologize for any confusion or oversight in placing items in the correct rooms during the unloading process. Proper labeling and organization are important aspects of a smooth move, and we regret any inconvenience caused by this oversight.
We appreciate your feedback as it helps us identify areas for improvement. We will review your comments with our team to ensure better attention to detail and adherence to your instructions in future moves.
If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us. We value your satisfaction and want to make things right.
Thank you for choosing our services, and we hope to have the opportunity to serve you again in the future, providing a more satisfactory experience.
Thank you for sharing your feedback with us. We appreciate your acknowledgement of our team's efficiency and their polite demeanor during your move. However, we apologize for any inconveniences and disappointments you experienced.
We understand that not being able to fit all your items in the trucks can be frustrating, especially when there are heavy items left behind. Our goal is to accommodate all your belongings to the best of our ability, and we apologize if we fell short in this regard.
Additionally, we apologize for any confusion or oversight in placing items in the correct rooms during the unloading process. Proper labeling and organization are important aspects of a smooth move, and we regret any inconvenience caused by this oversight.
We appreciate your feedback as it helps us identify areas for improvement. We will review your comments with our team to ensure better attention to detail and adherence to your instructions in future moves.
If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us. We value your satisfaction and want to make things right.
Thank you for choosing our services, and we hope to have the opportunity to serve you again in the future, providing a more satisfactory experience.
Julie
My moving team led by Cody was amazing. Our family has moved several times over the last few years and this by far was the best experience. Their professionalism and calm demeanor really help set the tone for the day. They worked in tandem with us and went above and beyond my expectations. Craig and "E" were kind and respectful young men with a servant heart. Everyone's attitude was stellar.
Response
Hi Julie,
Thank you for the review. Cody, E and Craig are phenomenal. They work hard everyday to make each customer feel calm during the move. We wouldn't ask for another team.
Thank you,
TWO MEN AND A TRUCK
Thank you for the review. Cody, E and Craig are phenomenal. They work hard everyday to make each customer feel calm during the move. We wouldn't ask for another team.
Thank you,
TWO MEN AND A TRUCK
Shannon
Cody and his team of Stephen and Christopher were great!
Response
HI Shannon,
Thank you so much for the review. We love to learn and grow, and your feedback helps! We are proud to hear that our team did yet another great job!
We appreciate you.
Thank you so much for the review. We love to learn and grow, and your feedback helps! We are proud to hear that our team did yet another great job!
We appreciate you.
Karen
Roman and his team were excellent. I’ve used a competitor last year and was very nervous having to find a reputable and professional company. A friend recommended Two Men and I can not thank them enough. They greeted me by name when they arrived. Their communications with me and amongst themselves were clear and concise. Many thanks to this team. I will be recommending Two Men to my realtor.
Response
Hi Karen,
Thank you for the review. We love to hear how each customers moving experience went! Communication is key and we are proud of our team.
We appreciate you.
Thank you for the review. We love to hear how each customers moving experience went! Communication is key and we are proud of our team.
We appreciate you.
