Reviews
Jan
Had a couple moving problems such as a drain hose came out of washer after being installed and flooded room, washer bleacher cup fell into the machine after transfer, and a mirror backing from a curio cabinet fell out and crashed. Didn't blame movers, just chalked it up as old furnishings and accidents happen.
Dawn
The flexibility of Two Men andamp; A Truck was just what I needed as my home remodel dates kept changing. The movers arrived on time, worked efficiently andamp; were courteous. Will use again.
Response
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<div>Dawn,<br/><br/>We always strive to provide excellent service and follow the grandma rule. I am happy to see that we did that for you by being able to work around your schedule. Thank you for the review and I hope you have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Dawn,<br/><br/>We always strive to provide excellent service and follow the grandma rule. I am happy to see that we did that for you by being able to work around your schedule. Thank you for the review and I hope you have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Lena
I needed a mover THAT day (Friday no less) and the office staff made it happen.
The truck was on time, did a great job and got our office moved on a Friday afternoon as needed.
Spectacular!
The truck was on time, did a great job and got our office moved on a Friday afternoon as needed.
Spectacular!
Response
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<div>Lena,<br/><br/>We understand that sometimes moving is very unexpected and we always try our best to always be accommodating. I am happy to see that we were able to do that for you and we provided the excellent service we expect from our team.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Lena,<br/><br/>We understand that sometimes moving is very unexpected and we always try our best to always be accommodating. I am happy to see that we were able to do that for you and we provided the excellent service we expect from our team.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mary
Have used several times in past. Will continue to use. Always on time, always friendly. Always ready to do whatever is asked of them.
Response
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<div>Mary,<br/><br/>Even in 2018 we are successful because of our returning customers. I want to thank you for using our service once again and being a part of the Two Men And A Truck family. All of us here hope you have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Mary,<br/><br/>Even in 2018 we are successful because of our returning customers. I want to thank you for using our service once again and being a part of the Two Men And A Truck family. All of us here hope you have a great day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kris
The drivers were excellent. The office staff messed up. I told them I had a 10x 20 and a 10 x 10 should of sent the biggest truck but sent a small truck. I spent my entire day off moving half of the 10 by 20 very disappointed. I will not recommend and I paid a lot for half a job.
Response
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<div>Kris,<br/><br/>First I want to apologize that your expectations were not exceeded since that is what we strive for. I am happy to see our men on the job provided you with excellent service. I will make sure the office staff gets re-trained on topics like this. Our customer service manager will be reaching out to you too see if there is anything else we can do to turn your experience around.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kris,<br/><br/>First I want to apologize that your expectations were not exceeded since that is what we strive for. I am happy to see our men on the job provided you with excellent service. I will make sure the office staff gets re-trained on topics like this. Our customer service manager will be reaching out to you too see if there is anything else we can do to turn your experience around.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Laurie
When you have not moved in a long time, the process feels overwhelming. Your staff understood that issue and were so helpful in their approach and mannerisms. They were so courteous with my senior parents providing them a sense of control and respect despite the emergence of cognitive difficulties that emerge during times of stress. Hats off to Two Men and a Truck for the skills and professionalism they displayed during my parents move. Thank you to the Two Men that were sent to our home.
Response
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<div>Laurie,<br/><br/>We always strive to provide a stress free move and to treat others like we would like our grandmother to be treated. I am so happy to hear that we provided such excellent service for you and your parents. I hope you have a great week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Laurie,<br/><br/>We always strive to provide a stress free move and to treat others like we would like our grandmother to be treated. I am so happy to hear that we provided such excellent service for you and your parents. I hope you have a great week.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kenneth
The company was able to respond on short notice and were very efficient.
Response
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<div>Kenneth,<br/><br/>At Two Men And A Truck we understand the importance of time and how much it means to everyone. I thank you for taking time out of your day to review the service we provided and hope you have a wonderful day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kenneth,<br/><br/>At Two Men And A Truck we understand the importance of time and how much it means to everyone. I thank you for taking time out of your day to review the service we provided and hope you have a wonderful day.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Reggie
Both gentlemen who showed up for my move were courteous, friendly and very professional. Even their uoervisir stopped by to see if I was satisfied during my move. I was also given a military discount which was greatly appreciated. This is a great moving company service and Iandacirc;??ll definitely use them again for my next move!
Response
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<div>Reggie,<br/><br/>First all of us here at Two Men And A truck want to thank you for your service. We take pride in being able to offer a discount to our military members and vets. I am happy to see our men provided you with such excellent service. Thank you for the kind words.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Reggie,<br/><br/>First all of us here at Two Men And A truck want to thank you for your service. We take pride in being able to offer a discount to our military members and vets. I am happy to see our men provided you with such excellent service. Thank you for the kind words.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jacques
Garrett and Paul were the best movers to work with. They were courteous and very attentive to my needs.
Response
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<div>Jacques,<br/><br/>Garrett and Paul are two of our top men for sure and I am glad to see they did such a good job for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jacques,<br/><br/>Garrett and Paul are two of our top men for sure and I am glad to see they did such a good job for you.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Robert
I was very pleased with your movers they went over and above my expectations, the lady that set up the move was also a big help. I will recommend your company to anyone who is moving. Thanks!!!!!
Response
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<div>Robert,<br/><br/>Our mission statement is to always exceed customers expectations in value and high standard of satisfaction. We are so happy to see that our staff did that for you. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Robert,<br/><br/>Our mission statement is to always exceed customers expectations in value and high standard of satisfaction. We are so happy to see that our staff did that for you. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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