Reviews
David
Estimate was off by 2.5 hours. There was damage to several pieces of furniture. Heard from furniture repair company once to do repair and have not heard back. Broke my tv and will not take responsibility. I realize I signed I release, but was not fully informed of what I was signing @ one of the most stressful times in people's lives. Basically I signed a document that says you can break whatever you want and it's not your fault. Would definitely never reccomend your company to anyone.
Kathy
I really liked using the service and appreciated the men who moved me. The worked hard and steady all day. They were friendly and courteous to me and each other. They asked about placement of boxes and furniture, working with me and made my job easier. I would definately use 2 Men And a Truck again.
Response
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<div>Kathy,<br/><br/>Our goal is to always take as much off our customers plate as possible. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Kathy,<br/><br/>Our goal is to always take as much off our customers plate as possible. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Paul
Sam was fantastic! The move was completed quickly and with great care.
Response
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<div>Paul,<br/><br/>Care is on of our core values for a reason.Our crews truly care about the customer and their belongings. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Paul,<br/><br/>Care is on of our core values for a reason.Our crews truly care about the customer and their belongings. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Beth
My movers called ahead to let me know they were 15 minutes away and were kind and courteous throughout the entire moving day. Their prompt, efficient service got my house into the truck and back out on the other side in less time than quoted. They were able to place all of my belongings gently and accessibly in a small storage unit. I would use Two Men and a Truck again when I come back to unpack that unit.
Response
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<div>Beth,<br/><br/>Our crews always go out there trying to finish the job under estimate while providing safe and excellent service. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Beth,<br/><br/>Our crews always go out there trying to finish the job under estimate while providing safe and excellent service. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
Working with my moving team of Xavier and Mauricio was an excellent experience. They were courteous, hard-working, pleasant, friendly, efficient, and totally professional. I could not have asked for more. On the basis of my experience, I would not hesitate to recommend this team and your company.
Response
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<div>Susan,<br/><br/>Thank you for taking the time to review the service we provided. We always strive to exceed customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Susan,<br/><br/>Thank you for taking the time to review the service we provided. We always strive to exceed customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Marta
I lost 6 plates and a pitcher in the move. I think the way they transported my fragile items up the stairs could have been handled better. Freddy and Gabriel were awesome. Great personalities and fun. I will definitely consider requesting this team if and when I need to move.
Danica
When I called the office I had told them I had a storage unit to be picked from as well as my apartment and it was not recorded. The movers were very slow, took their sweet time and were in no hurry.
Response
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<div>Hello Danica, we are very sorry about your experience. We always aim to prove 5-star service on your move and it looks like we have dropped the ball on your move. The movers may have seemed to move slow but your final invoice was within $15 of your agreed upon estimated price. If there is anything more we can do to improve your experience, please feel free to reach out to our office. Have a wonderful day Danica!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Danica, we are very sorry about your experience. We always aim to prove 5-star service on your move and it looks like we have dropped the ball on your move. The movers may have seemed to move slow but your final invoice was within $15 of your agreed upon estimated price. If there is anything more we can do to improve your experience, please feel free to reach out to our office. Have a wonderful day Danica!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Katherine
I called to make an adjustment and found out that she had cancelled our appointment. They scrambled and took care of us but we were almost put in a bad position as moving from place to place is very time-sensitive.
Response
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<div>We apologize for the scheduling error Katherine!We are glad to hear the rest of your move was enjoyable. Have a great day and thanks for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We apologize for the scheduling error Katherine!We are glad to hear the rest of your move was enjoyable. Have a great day and thanks for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jason
The movers unfortunately broke my solid oak dresser. They said it was to heavy, I had to help them lift it after they had broken the leg trying to tilt it upright.
Alissa
The movers started out fine but over the course of the day, they fought with each other, the building maintenance man and some staff. They took an exceedingly long lunch. When unloading the truck to our new space, they scratched up the new flooring recently installed by the building. They would shove the boxes and other items out of the elevator instead of using a dolly or hand truck. They also did not bring enough dollies/hand trucks for the job and I believe they had to borrow ours. Overall, it took them forever to get the items moved.
I used them in the past for my mother-in-law's move and had no issues. They were fast and efficient.
I used them in the past for my mother-in-law's move and had no issues. They were fast and efficient.
