Reviews
David
Things were not completely explained to us and the estimator came out at my request but the drivers said there wasn't enough room on the truck for everything, they did not stack things well at the end to make it look full. They had to take a second trip adding money to our total cost at their mistake, never again.
Response
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<div>David,<br/><br/>We apologize if things were not explained properly to you and caused confusion. I do see here we did not charge the travel time to pick up the items on the 2nd trip. I am sorry the job went over estimate as well. If you would like to talk about this further please do not hesitate to call our office at 505-872-8787. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>David,<br/><br/>We apologize if things were not explained properly to you and caused confusion. I do see here we did not charge the travel time to pick up the items on the 2nd trip. I am sorry the job went over estimate as well. If you would like to talk about this further please do not hesitate to call our office at 505-872-8787. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jeff
Everyone was friendly, helpful and fast! Have used your company before and if we move again, we will be calling! Thanks for such good service!
Response
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<div>Jeff,<br/><br/>We always strive to exceed our customers expectations on every move. Thank you for the service and the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Jeff,<br/><br/>We always strive to exceed our customers expectations on every move. Thank you for the service and the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Benita
This was a small move, needed on short notice in difficult family circumstances. It was easy to arrange. The office staff was positive and helpful. The movers were upbeat, fast, and polite.
Response
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<div>Benita,<br/><br/>Thank you for taking the time to review the service we provided. Our crews take great pride in their work and always strive to provide excellent service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Benita,<br/><br/>Thank you for taking the time to review the service we provided. Our crews take great pride in their work and always strive to provide excellent service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Shawnee
Overall experience was good. My complaint and reason for poor review is we had one of our nicest pieces of furniture damaged. Two men and a truck assured us we would here back from them in two day an still have not heard anything in two weeks.
Wendy
I was a little confused about what [might be added to the original estimate, but it ended being the amount of the original one. The movers were OUTSTANDING! VERY PROFESSIONAL but quick too.
Response
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<div>Wendy,<br/><br/>Thank you for taking the time to review the service we provided. Our crews always strive to be known as the professional movers of choice.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Wendy,<br/><br/>Thank you for taking the time to review the service we provided. Our crews always strive to be known as the professional movers of choice.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Greg
We were so thrilled to have such caring people coming into our home to pack it up and we were excited that the same crew came to our new home to unpack. We could not of hand picked a better team of young men to help us move. Thank you to the 4 men (and the 2 trucks) that helped us move! Awesome people in the office too!
Response
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<div>Greg,<br/><br/>There is a reason why care is one of our core values. Our crews truly care about the customer and their belongings. It shows in this review. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Greg,<br/><br/>There is a reason why care is one of our core values. Our crews truly care about the customer and their belongings. It shows in this review. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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John
The move would have been much smoother had they had the right amount of movers. Went from 8:30 AM to 2:00 AM. Everyone was in a hurry to finish so about 1/3 of my boxes went to the wrong rooms. Took us WAY longer to unpack because of that. When you do an onsite estimate it shouldnt take 30% longer to do the job.
Response
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<div>John,<br/><br/>First I want to apologize for your job going over the estimate. This is something we try our best to make sure doesn't happen. I will make sure there is some more training done on this subject. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>John,<br/><br/>First I want to apologize for your job going over the estimate. This is something we try our best to make sure doesn't happen. I will make sure there is some more training done on this subject. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Alissa
Clarence and Paul were amazing! They beat the quoted time for the move, and they made the experience so much fun!
Response
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<div>Alissa,<br/><br/>Thank you for the kind words about Clarence and Paul. Our crews always strive to exceed customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Alissa,<br/><br/>Thank you for the kind words about Clarence and Paul. Our crews always strive to exceed customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Veronica
The movers were very kind and helpful! I'm glad they were so nice because I had lots of questions. They also moved very quickly and efficiently. If I move again, I hope I get them again!! Unfortunately, the lady who answered the phone when I made the appointment was so short and rude towards me I almost hung up and looked for another company.
Response
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<div>Veronica,<br/><br/>Sorry about the issues with the person who answered the phones. We will listen to the recorded call and make sure training is done. We are happy to see the crew did a fantastic job for you as well. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Veronica,<br/><br/>Sorry about the issues with the person who answered the phones. We will listen to the recorded call and make sure training is done. We are happy to see the crew did a fantastic job for you as well. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gary
The two movers were very polite and quickly loaded up the truck. The stairs down from the apartment didn't seem to phase them at all. The move took about an hour less than was quoted
Response
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<div>Gary,<br/><br/>Our crews always strive to provide excellent customer service on every move. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gary,<br/><br/>Our crews always strive to provide excellent customer service on every move. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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