Reviews
Wayne
Everyone including William and Matthew was very courteous and helpful.
Response
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<div>Wayne,<br/><br/>Our crews always strive to provide the best service out there. We see here the crew did just that. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Wayne,<br/><br/>Our crews always strive to provide the best service out there. We see here the crew did just that. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Teri
Darren and Jorge were friendly and efficient unloading our truck.
Response
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<div>Teri,<br/><br/>We always push efficiency and our crews always strive to do their best on every move. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Teri,<br/><br/>We always push efficiency and our crews always strive to do their best on every move. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Gary
Best moving service ever! Will use them again in the near future.
Response
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<div>Gary,<br/><br/>Our goal is to always exceed our customers expectations on every single move. We see here by your comment the crew did just that. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gary,<br/><br/>Our goal is to always exceed our customers expectations on every single move. We see here by your comment the crew did just that. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Zelda
I was totally satisfied with your services. The movers had a great attitude and took care of my belongings. Definitely recommend you to my friends.
Response
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<div>Zelda,<br/><br/>Thank you for taking the time to review the service we provided. Our goal is to always exceed our customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Zelda,<br/><br/>Thank you for taking the time to review the service we provided. Our goal is to always exceed our customers expectations.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Rene
We, here at the New Mexico Veterans Integration Centers, had used your services previously to move our veterans from one location to another without having to pay first. We were always billed after the services. In this case, your company wanted the "check" prior to even placing us on your calendar. Furthermore, we were advised that our veteran, Mr. Michael Austin, who is unable to pack and/or unpack (due to a physical disability) would be packed and unpacked. Veteran advised us that the unpacking services were not provided even though we were told that the unpacking would be included in the billing. After speaking with my superiors, we would not recommend nor ever consider using your services again.
Response
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<div>Rene, we apologize for your experience but it seems there is some confusion with the situation. We just spoke with Mr. Austin yesterday and he confirmed that our crew unpacked his belongings and we was pleased with our services. We appreciate all your organization does for the community and we enjoy being involved. hopefully you can look past this misunderstanding and give us a call next time you need help moving. Have a great day Rene!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Rene, we apologize for your experience but it seems there is some confusion with the situation. We just spoke with Mr. Austin yesterday and he confirmed that our crew unpacked his belongings and we was pleased with our services. We appreciate all your organization does for the community and we enjoy being involved. hopefully you can look past this misunderstanding and give us a call next time you need help moving. Have a great day Rene!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Erin
Christian and Joseph K were awesome. They worked quickly and carefully for 5 hours and I since I was paying by the hour I really appreciated that and felt like I got my money’s worth!! They were also friendly and had a good attitude the whole time.
Response
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<div>Erin,<br/><br/>We understand that time is money for our customers since we charge according to time. This is why our crews always strive to provide the best service out there. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Erin,<br/><br/>We understand that time is money for our customers since we charge according to time. This is why our crews always strive to provide the best service out there. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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John
Used before, excellent service. I will definitely use your service again!
Response
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<div>John,<br/><br/>Thank you for selecting Two Men And A Truck to perform your move again. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>John,<br/><br/>Thank you for selecting Two Men And A Truck to perform your move again. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Phillip
The passenger of the truck was a very hard and professional worker. The office person was very rude. I was quoted wrong and ended up pay double the amount. I did send my concern to Corporate.
Response
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<div>Phillip,<br/><br/>We want to first apologize for not exceeding your expectations and for anyone being rude toward you. We do estimate every move based on information given to us and we understand that it is hard to think of everything being moved. This is why we do revisions to estimates if they are needed which is what we did for your move. I hope if you would like to discuss this further that you would contact are office so we can try and turn this around. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Phillip,<br/><br/>We want to first apologize for not exceeding your expectations and for anyone being rude toward you. We do estimate every move based on information given to us and we understand that it is hard to think of everything being moved. This is why we do revisions to estimates if they are needed which is what we did for your move. I hope if you would like to discuss this further that you would contact are office so we can try and turn this around. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Selina
Good job on moving my stuff, the movers took care to not damage any of my things. The only criticism I have is that the movers did not have box tape, so I had to supply some.
Response
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<div>Thanks for the feedback Selina! We apologize for not having the correct supplies on your job. We will discuss this feedback with our team and ensure that we are 100% prepared on all future moves. Thanks for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thanks for the feedback Selina! We apologize for not having the correct supplies on your job. We will discuss this feedback with our team and ensure that we are 100% prepared on all future moves. Thanks for choosing TWO MEN AND A TRUCK®!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Larry
The men were very courteous, careful with our stuff and fun to talk to. We appeciate the quality service we received and will tell others about you. Thank you.
Response
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<div>Larry,<br/><br/>Our crews always strive to provide the best service possible. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Larry,<br/><br/>Our crews always strive to provide the best service possible. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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