Reviews
Gale
Wonderful experience and made the move seamless and effortless on our end. Nothing broken and the team was quick and professional.
Response
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<div>Gale,<br/><br/>Our crews always strive to provide a damage free service. We are happy to see they did such an excellent job for you. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Gale,<br/><br/>Our crews always strive to provide a damage free service. We are happy to see they did such an excellent job for you. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Sherry
Good service, although one mover was more willing to accommodate my requests, the other not as much. We ended up leaving several large items that I now have to figure out how to get moved. :/
Response
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<div>Sherry,<br/><br/>We are sorry to hear that you felt one of the movers was not willing to accommodate. We will make sure we look into this and do retraining where it is needed. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Sherry,<br/><br/>We are sorry to hear that you felt one of the movers was not willing to accommodate. We will make sure we look into this and do retraining where it is needed. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carolyn
Robert and John were fantastic! Great attitudes and went above and beyond to make sure everything was moved carefully and set up properly at the new location. I enjoyed having their help and they made my move much easier and less stressful.
Response
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<div>Carolyn,<br/><br/>Our goal is to always provide the absolute best service. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Carolyn,<br/><br/>Our goal is to always provide the absolute best service. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ericka
Movers treated my property with respect and were amazing at moving, the only issue it driving to my new house, they took a fairly longer route which took over 45 min, I was charged for that on top of not receiving my deposit back, or not being included in the overall price.
Response
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<div>Ericka,<br/><br/>We are sorry if your deposit was not taken off of your final bill and if the drive time took longer than it should have. We will look into this for you and if there is any money that is due back to you we will make sure you get it. Please call our office at 505-872-8787 if you have any other questions or concerns.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Ericka,<br/><br/>We are sorry if your deposit was not taken off of your final bill and if the drive time took longer than it should have. We will look into this for you and if there is any money that is due back to you we will make sure you get it. Please call our office at 505-872-8787 if you have any other questions or concerns.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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theresa
The move was efficient. The men worked hard in the heat. The men were cordial, professional. Thank you.
Response
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<div>Theresa,<br/><br/>Our crews always strive to provide excellent service. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Theresa,<br/><br/>Our crews always strive to provide excellent service. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
The moving team were very efficient, helpful and courteous. My concern was the uniform that they were wearing was not appropriate for the New Mexico dry hot weather. The uniforms were made out of non- breathable material. I was very concern for their health and safety working in such extreme heat. A proposal for clothes more appropriate for working conditions is what I recommend.
Response
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<div>Susan,<br/><br/>That your for your concern with the uniforms. Our polo shirts are made out of a performance material like you see people wear in the gym or athletes out on the field. We use this material because it is breathable for this hot heat. I am glad the crew did an excellent job for you. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Susan,<br/><br/>That your for your concern with the uniforms. Our polo shirts are made out of a performance material like you see people wear in the gym or athletes out on the field. We use this material because it is breathable for this hot heat. I am glad the crew did an excellent job for you. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Erin
The two guys who were assigned to us were helpful, friendly, and ready to go. Their attitude made the process easier and we were please about how trained and caring they were for our personal items. Awesome job!
Response
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<div>Erin,<br/><br/>One of our core values is care. Our crews truly care about the customer and their belongings. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Erin,<br/><br/>One of our core values is care. Our crews truly care about the customer and their belongings. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Teri
The men were very helpful. We moved into a two story home. They made many trips up and down the stairs.
Response
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<div>Teri,<br/><br/>Thank you for taking the time to review the service we provided. Our crews take great pride in their work and making sure they provide excellent service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Teri,<br/><br/>Thank you for taking the time to review the service we provided. Our crews take great pride in their work and making sure they provide excellent service.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cheryl
I was not pleased with the lack of hustle in moving my belongings. I've used Two Men and a Truck before and was extremely satisfied with the quickness of that move team. They were able to complete a cross town move in less than half of the estimated time. This current experience was less than satisfactory. My movers made sure to use every single minute of the estimated timeframe to complete a move within a half mile radius. One mover in particular felt the need to stop and converse rather than focus on the job. I will not be using this moving service again.
Response
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<div>Hello Cheryl, We're very sorry to hear about your experience! When we arrived, we were instructed to park our truck in a spot the would be inhibiting neighbors from accessing their garages. Due to this, we had to move our truck whenever a neighbor needed access to their garage. This added a considerable amount of time to your estimate. Although we still came in under the original estimated amount, we do apologize that the experience was not to your liking. If there is anything more we can do to improve your experience, please feel free to reach out! Have a wonderful day Cheryl!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Cheryl, We're very sorry to hear about your experience! When we arrived, we were instructed to park our truck in a spot the would be inhibiting neighbors from accessing their garages. Due to this, we had to move our truck whenever a neighbor needed access to their garage. This added a considerable amount of time to your estimate. Although we still came in under the original estimated amount, we do apologize that the experience was not to your liking. If there is anything more we can do to improve your experience, please feel free to reach out! Have a wonderful day Cheryl!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Alexander
Excellent service! Based on my previous experience with some other movers, I expected a coarse moving but I amazed how meticulously and carefully those two guys moved our stuff. No single scratch or damage and all pieces of furniture were positioned exactly as our picky family members wanted :-)
Response
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<div>Alexander,<br/><br/>Our goal is to always provide a stress free and damage free move while providing excellent customer service. We see here the crew did just that for you. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Alexander,<br/><br/>Our goal is to always provide a stress free and damage free move while providing excellent customer service. We see here the crew did just that for you. Thank you for the review.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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