Reviews
Jackie
We we very happy with care the team put on our move!! They were careful and very friendly. They made a very stressful day seem easy. Thank you so much for everything!
Byron
The lack of an in home estimate in both of my moves (July 27 and July 30) led to a significant amount of confusion including a lack of materials, too few movers assigned to my job and additional work hours as the timing of each move was severely underestimated.
Response
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<div>Byron, we are very sorry to hear about your experience! We will do an in-home estimate for any customer that requests one. We do apologize for the discrepancy in the estimate and actual move time. If there is anything more we can do to help, please feel free to reach out. Have a wonderful day Byron!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Byron, we are very sorry to hear about your experience! We will do an in-home estimate for any customer that requests one. We do apologize for the discrepancy in the estimate and actual move time. If there is anything more we can do to help, please feel free to reach out. Have a wonderful day Byron!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Emily
Our movers Edwin, Miguel, Valentin, were awesome. They never complained and where willing to help with anything. They had a very professional and positive attitude.
Stephen
The two guys that came to move me were quick and professional. I hope they get a raise.
Whitney
The team was very professional and took care of our belongings. The issue was inexperience. Both men were new to the company. They lacked efficiency and strategy for planning. My husband and I needed to role up our selves and help out the entire time to get the job done. Both men will make great employees with proper training. We would recommend the agency again because we were compensated for the team going over the estimate. The company seemed aware of the training issue.
Response
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<div>Whitney we do apologize for this. Our business had been growing at a very rapid clip this year and due to this we have had to increase our staffing numbers considerably. Although every employee does go through a week long training professional training process, our newer team members will still have much to learn compared to the many team members that have 5, 10 or even 20 years of experience. Thank you for the feedback and we hope you give us another shot next time you need to move! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Whitney we do apologize for this. Our business had been growing at a very rapid clip this year and due to this we have had to increase our staffing numbers considerably. Although every employee does go through a week long training professional training process, our newer team members will still have much to learn compared to the many team members that have 5, 10 or even 20 years of experience. Thank you for the feedback and we hope you give us another shot next time you need to move! Have a great day!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Cheryl
Everyone was so helpful. I didn't give them a lot of notice, yet they were able to schedule me in the time frame that I needed. The young men handling my belongings were courteous and efficient. Thank you for your service. Cheryl
Randall
Very seamless process. Office staff and drivers were all very professional and courteous.
Mike
Excellent moving very professional and excellent care of all the furniture and of the house
Mark
The men did a great job and were very courteous and friendly.
Elizabeth
The moving team with Two Men And A Truck was phenomenal. I know for a fact that I would not have been a cheerful, energetic, or courteous as the entire team that helped move my family. Each team member introduced themselves, shook my hand, and had a smile on their face the entire time they were working. They laughed, joked and were constantly offering to help. I couldn't have been happier with my experience (not to mention, I didn't have to move a thing!)! - Elizabeth
