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Reviews
Belinda
Galea and Tuckes were incredible. I moved out of my apartment into a newly painted condo. They didnt knick one wall and were very helpful and worked well together. I give high praise for them and with such a physical job I hope they get a raise or bonus. In todays world, its nice to see two men who work and get the job done. Many thanks.
Andrew
Most pleasurable moving experience I have ever had. Guys were on time, took care of my belongings and worked quickly. Will definitely be using again for my next move.
Thomas
Mr. Hinton and Mr. Samuels were excellent. Very respectful and worked very hard to pack and deliver all our items.
Craig
The driver Sam was okay! His support help the kind, if they were sod layers Sam would have to tell them every 10 to 15 minutes green side up. Because of their extreme inexperience it took a lot longer to load the truck then necessary. Sam had to spend a lot of time undoing what they did and trying to show them what to do right. Again Sam's hands were full trying to keep the other two in line. Don't get me wrong the other two or kind to me and my wife but had no idea how to actually move people quickly and efficiently.
Response
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<div>Thank you very much for letting us know your concerns during your move. We will be sure to address them with your team to help improve their ongoing training.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you very much for letting us know your concerns during your move. We will be sure to address them with your team to help improve their ongoing training.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Kern
- Overall experience was good but there were some significant issues in the process:
(1) Lack of clarity and/or guidance in how to best prepare the home for content that will partially be stored and partially be moved.
(2) Lack of clarity or guidance concerning additional information that would be requested on the day of the move (i.e. additional insurance coverage).
(3) Poor estimation of time (time to pack, time to load, time to unload).
(4) No guidance on what was required for the packing team was provided (e.g. refreshments, food, tip). It was clear that these were expected.
(5) Mixup in what items were stored versus relocated.
(6) Lack of co-ordination between pack and move teams.
(1) Lack of clarity and/or guidance in how to best prepare the home for content that will partially be stored and partially be moved.
(2) Lack of clarity or guidance concerning additional information that would be requested on the day of the move (i.e. additional insurance coverage).
(3) Poor estimation of time (time to pack, time to load, time to unload).
(4) No guidance on what was required for the packing team was provided (e.g. refreshments, food, tip). It was clear that these were expected.
(5) Mixup in what items were stored versus relocated.
(6) Lack of co-ordination between pack and move teams.
Response
<div class="bv-review-response-container">
<div>We sincerely apologize for the lack of clarification and will be brought to our Customer Service Manager's attention for review. We welcome you to give our Quality Control Manager a call at 704-525-0555 should there be any other concerns that you may have.<br/><http://www.twomenandatruckrockhill.com/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>We sincerely apologize for the lack of clarification and will be brought to our Customer Service Manager's attention for review. We welcome you to give our Quality Control Manager a call at 704-525-0555 should there be any other concerns that you may have.<br/><http://www.twomenandatruckrockhill.com/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Judy
My moving team was courteous, efficient, and professional. They arrived on time and did not waste time getting the job done. They handled my furniture with care and completed the task in a timely manner. I would highly recommend this company to anyone considering a move.
Tim
We found the crew loose and too cute. Not professional!
Response
<div class="bv-review-response-container">
<div>Thank you very much for your feedback, we will be sure to address your concerns about their demeanor with your team as we strive to be the best professional movers possible.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<!--[if ReviewResponse]><![endif]-->
<div>Thank you very much for your feedback, we will be sure to address your concerns about their demeanor with your team as we strive to be the best professional movers possible.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Monica
Moving day went extremely smoothly. Thank you for your professionalism & great work in moving all our furniture without any damage!
Wesley
The entire experience was beyond our expectations from start to finish. Our mover’s were exceptional; courteous, experienced and thorough, working constantly to get our furnishings loaded and unloaded in a timely manner. There were no surprises or changes of plans. We will not consider using any other service to move us in the future.
Robert
Complicated two stop long distance with very heavy furniture that they were kind enough to rearrange several times
