Reviews
Lynne
When my house closing was unexpectedly delayed by several days, the office team was extremely helpful in finding the most economical way for my household items to be stored. While it was a stressful time for me, they were helpful and worked with me. My belongings were delivered and unloaded as soon as was possible at my new house.
Kelly
I guess I have a hard time with the movers being scheduled to do two moves in one day at times. The movers are exhausted and drained by the time the second move takes place. My movers were late due to the previous client having more to move than what was anticipated. My guys did not finish until 10pm this past Friday. I felt horrible for them. Moving in that heat, not to mention two moves in one day takes a huge toll on the human body. I helped my boys as much as I could with the move, this ain't my first rodeo. Just my two cents.
Response
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<div>We sincerely apologize for the manner in how our men arrived. We reviewed the estimated hours they were supposed to perform for the day and they were under the average hours for a typical day. Unfortunately, at times estimates can vary and we accommodate our men's hours so that they have proper down time for the following day should the first day run over. Should you have any further questions or wish to speak with us further in regards to your move, we welcome you to give us a call at 704-525-0555.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We sincerely apologize for the manner in how our men arrived. We reviewed the estimated hours they were supposed to perform for the day and they were under the average hours for a typical day. Unfortunately, at times estimates can vary and we accommodate our men's hours so that they have proper down time for the following day should the first day run over. Should you have any further questions or wish to speak with us further in regards to your move, we welcome you to give us a call at 704-525-0555.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Allison
The moving team was professional, punctual and moved us with a great attitude and a smile.
Unfortunately, our TV was damaged during the move so that was the only down side of the move.
The service team was excellent in contacting us during and after the move to offer to help us with any issues.
I would most definitely use Two Men and a Truck again and will recommend them to friends and family.
Unfortunately, our TV was damaged during the move so that was the only down side of the move.
The service team was excellent in contacting us during and after the move to offer to help us with any issues.
I would most definitely use Two Men and a Truck again and will recommend them to friends and family.
MaryJane
We were very happy with the 3 gentlemen that moved us. They were courteous and considerate of our belongings
Christine
The office was always pleasant and helpful on every call and inquiry. Both set of movers we polite and courteous. They worked hard and moved my furniture quickly and with care with only a couple of marks on my walls, which is excellent consider the amount of furniture they had to maneuver in a two-story, 5 bed room home.
Robert
- Men moved a little slow and milked job for extra time.
- Did not have packing material as promised on pre coordination
- Did not have proper tools to speed job. (knife, box cutter, Shrink wrap dispenser.
- Did not have packing material as promised on pre coordination
- Did not have proper tools to speed job. (knife, box cutter, Shrink wrap dispenser.
Response
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<div>While we apologize for our men not having the proper supplies as they should have when they arrived, we are very happy to see that we ended up coming in under estimated time and cost for your move and hope that you were satisfied with our services.<br/><http://www.twomenandatruckrockhill.com/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>While we apologize for our men not having the proper supplies as they should have when they arrived, we are very happy to see that we ended up coming in under estimated time and cost for your move and hope that you were satisfied with our services.<br/><http://www.twomenandatruckrockhill.com/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Jordan
The quote that I was given actually ended up being much higher than I actually paid, which was a nice surprise. I previously had bad experiences with other moving companies and based on a recommendation from a coworker, I went with Two Men and a Truck. My movers, Ron and Chance, were extremely friendly, efficient, and took great care of my items. They also made sure several times throughout the move that everything was in its rightful place and even went the extra mile to put my bed together for me. It was a really hot day and they had no complaints whatsoever about moving my items from the third floor. You have some really great people on your team!!
Barbara
Most furniture was wrapped but not a few pieces. had small loss of veneer on antique piece. One gentleman smelled strongly. They worked very quickly.
Shannon
Quote was inaccurate & misleading, but I chose to him and a truck because I had to use them multiple times in the past. On the day of the move the team did not show and I did not receive a phone call. I called and spoke to my original CSR who basically told me the crew had wrecked the car and would not be showing up. I then had to speak to supervisor to find an alternative plan to keep my pack and move on schedule. I was not offered any compensation for the inconvenience. Packers came on Tuesday and work very hard. They came again Wednesday finish packing and loaded the truck. We had overflow and would require a second trip on the day of the move. On Friday The movers came and worked very hard to unload And go back for final items. The quoting and billing is horrible & not explained
Response
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<div>We apologize for any confusion concerning billing as multiple services were involved and changes were made as to what was originally estimated. We have met with your crew concerning the importance of getting in touch with customers in a timely manner and assure you that clear contact is expected in our service.<br/><http://www.twomenandatruckrockhill.com/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>We apologize for any confusion concerning billing as multiple services were involved and changes were made as to what was originally estimated. We have met with your crew concerning the importance of getting in touch with customers in a timely manner and assure you that clear contact is expected in our service.<br/><http://www.twomenandatruckrockhill.com/></div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Mary
Everything went well with the move. Your workers were very careful with my things - both loading and unloading. They were well mannered and worked hard all day.
