Reviews

01/31/2019

Rich and Andrea

out of 5 stars
Very disappointed with the damages incurred on computer desks, ping-pong table, scratches to bed frame, etc.. Waiting to hear back from claims office.
Response
Hi Rich and Andrea, thank you for your feedback. We’re sorry your experience didn’t meet expectations, and we appreciate you bringing this to our attention.
01/31/2019

Kim

out of 5 stars
Excellent communication. Responded to any problems or concerns. Consistent messages. Good price. Easy to schedule. Prompt responses. Excellent service on the day of the move. Efficient and experienced. Friendly and helpful during the stress of a move.
Response
Thank you for sharing your experience with TWO MEN AND A TRUCK®. Our local Movers Who Care take pride in supporting moves across the area, and we are so glad we could be part of your day.
01/30/2019

Julia

out of 5 stars
The movers were very nice. I was a little disappointed with their experience. The movers did not wrap my furniture entirely with blankets. They left the bottom edges uncovered. I told them to wrap them. They didn't wrap them entirely and we have "nicks" and "scratches" on the bottom of some of our pieces. Unfortunately, our furniture was VERY HEAVY. I told the guy who came out to "prep" our move that we needed experienced, STRONG movers. I was unhappy with the way they were unprepared. They didn't have tools to take apart our bed frame. They just tried to "squeeze" it thru the doorway. I had to tell them that it wouldn't fit and they needed to take it apart. I also was not happy with the way they wrapped my 4 posts from my master bed. They are "scratched". Most items are ok. Thank you.
Response
Thank you, for choosing Two Men and a Truck®. We’re happy to hear your move went well and appreciate your feedback as we continue improving our service.
01/29/2019

Jean

out of 5 stars
Their interior designers carelessly lost four of my pieces of China.
Response
Thank you for the 4-star review. We’re glad our Movers Who Care could support your move and appreciate you taking the time to share your experience.
01/29/2019

Megan

out of 5 stars
I have used Two Men and a Truck a few times now and I have never been disappointed. Brian and his coworker were amazing and really helped me out with this big move from a big house to a small house. Thank you so much!
Response
Thank you for sharing your experience with TWO MEN AND A TRUCK®. Our local Movers Who Care take pride in supporting moves across the area, and we are so glad we could be part of your day.
01/28/2019

Brian

out of 5 stars
Overall I was very satisfied with the movers, the 2 guys were great, on time, and careful with our stuff and our houses. Only little minor cosmetic damage on a few furniture items. I think some of the furniture and appliances should have been protected a little better. But I suppose you have to expect a few things will get banged up a little. I appreciated the follow up call on my initial online quote. After discussing our moving plans, we determined it was best for us to do one full trunk-load, instead of just the large and heavy items. Even though the truck was full, the actual weight was lower than the quote estimate, so they reduced the price several hundred dollars accordingly. I really appreciated that! I would definitely use Two Men and a Truck again in the future.
Response
Thank you for the 4-star review. We’re glad our Movers Who Care could support your move and appreciate you taking the time to share your experience.
01/28/2019

James

out of 5 stars
The moving crew was excellent, fast, courteous and friendly.
Response
Thank you for sharing your experience with TWO MEN AND A TRUCK®. Our local Movers Who Care take pride in supporting moves across the area, and we are so glad we could be part of your day.
01/28/2019

Patricia

out of 5 stars
Very good overall experience. Bobby and Trevor were very courteous and worked very hard.
Response
Thank you for the 4-star review. We’re glad our Movers Who Care could support your move and appreciate you taking the time to share your experience.
01/27/2019

Charles

out of 5 stars
I had no problems with the movers at all. They were efficient and courteous. But I was charged overtime because when I called in to the office to change my contact phone number, that message was never passed to the movers. When I did not answer my first number they moved on to another move and came back to me late in the day. I was at the pickup scene with my cell phone (the new contact number) and easily reachable. Except that number was never relayed. Their overtime cost was passed on to me.
Response
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<div>Charles,<br/><br/>Please accept our apology for any confusion that was incurred. Our goal is to always create clear lines of communication and we are saddened to hear that our team was unable to make this happen.</div>
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01/27/2019

Michael

out of 5 stars
Your workers were very efficient and careful to protect our furniture during the move.
Response
Thank you for sharing your experience with TWO MEN AND A TRUCK®. Our local Movers Who Care take pride in supporting moves across the area, and we are so glad we could be part of your day.