Reviews
Andrea
The movers were fantastic, professional, competent and quick! Trevor, Hardy, and Josh could not have been more helpful! The office staff was also professional. As a manager myself, I felt the manager was not focused on customer service. When I mentioned that the movers showed up with food and didn't annotate it, I was told that Popeyes is open for breakfast. A more professional response would have been to ask her team...after she did, she realized that they did in fact stop and I was being charged for this. No apology offered. We had an issue at the gate that was not our fault and ended up paying for it. We will share this with other mil members who consider the company. I was sad to learn that the concessions made would be charged to our movers. They are the only reason I would return.
Response
<div class="bv-review-response-container">
<div>Andrea, Thank you for your review of the movers and the office staff. As the manger who dealt with the situation, I personally called you from my cell phone while I was out of the office to assure you we would handle the bill fairly and make sure you were not overcharged for "wait time" at the military gate. I said I was terribly sorry that the move was being pushed back "time wise" because of us having to wait at the gate.<br/><br/>As I look back at our records we did take all the extra time that we waited at the military gate, which brought your final bill below what you were originally quoted. I personally felt we did everything we could to handle the situation that ultimately was out of our control. If you feel you need to discuss this further please call our office at 228-284-1736. Thanks.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Andrea, Thank you for your review of the movers and the office staff. As the manger who dealt with the situation, I personally called you from my cell phone while I was out of the office to assure you we would handle the bill fairly and make sure you were not overcharged for "wait time" at the military gate. I said I was terribly sorry that the move was being pushed back "time wise" because of us having to wait at the gate.<br/><br/>As I look back at our records we did take all the extra time that we waited at the military gate, which brought your final bill below what you were originally quoted. I personally felt we did everything we could to handle the situation that ultimately was out of our control. If you feel you need to discuss this further please call our office at 228-284-1736. Thanks.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Catherine
A great experience all the way around with both the office staff & the movers. The movers were willing to go the extra mile, delivering to both a storage unit as well as the house. They took great care making sure my furniture was not damaged. I would definitely recommend this company, especially if you need an expedited move without having to work around anyone else's schedule.
Jean
Rebecca really was on top of everything and was very helpful in sending two trucks and two crews. Trevor, Chris, Sage & Hardy arrived on time, worked at a steady rate for nearly 6 hours and successfully moved us from storage to our new home without damage to a single thing including our brand new house! They were especially careful with the items that I indicated had great meaning for me. I could not recommend this crew more for any sort of move you are making!! All the guys were very polite and very careful with our belongings. It was a wonderful surprise that not one thing was damaged and I truly appreciated their efforts.
Rhonda
Three man team moved some of our belongings 4 hrs away. We had used this company many times and have always found them to be dependable and careful with our belongings. We will definitely use again!
Kelly
Office staff was always professional, knowledgeable, and courteous. Jacob and Ryland arrived on time, were friendly and professional, and never stopped working hard. They finished under the estimated time (and we had more to move than I had estimated!). I will strongly recommend TWO MEN AND A TRUCK to my friends, and these two men in particular!
Quincy
The truck lift gate was broken. So I and others had to help staff lift and move safe. Movers where also late.
Response
<div class="bv-review-response-container">
<div>Hello Quincy, safety is our number one priority at TWO MEN AND A TRUCK®. We do what we can to<br/>ensure our customers, their belongings, and our employees are safe. We will use your feedback to further improve upon our standard training practices and encourage you to call us at 228-284-1736 to discuss this further. Our records show we tried reaching you by phone and email with no contact in return. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
<div>Hello Quincy, safety is our number one priority at TWO MEN AND A TRUCK®. We do what we can to<br/>ensure our customers, their belongings, and our employees are safe. We will use your feedback to further improve upon our standard training practices and encourage you to call us at 228-284-1736 to discuss this further. Our records show we tried reaching you by phone and email with no contact in return. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
</div>
<!--[if ReviewResponse]><![endif]-->
Kathie
The guys were on time and moved very quickly. They took care to wrap the bigger furniture items to make sure they did not get damaged. They took pride in what they were doing and I will definitely be calling Two Men and a Truck for my next move.
Heather
The movers were hard workers and very careful with my belonging. They were also extremely friendly and answered all my questions with no problems.
Valerie
Two Men and a Truck, Gulfport, MS, were great both on the phone and in person. They were very friendly and professional and moved everything with care. I would recommend them to friends and family!
Cressandra
My name is Cressandra and I plan to use TWO MEN AND A TRUCK when I move again. Thanks
