Reviews
Latorya
The rep will tell you one thing and wen the work is done it be something totally different.
Response
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<div>Latorya, we have reviewed your call with our Customer Service Representative, and it seems we followed our normal estimating procedures. We gave you an estimated time of 3-4 hours to complete your job. After reviewing your paperwork, the move finished within the original estimate. Please reach out to our office if you would like to listen to the original call we have on file. Our office number is 228.284.1736. Thanks.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Latorya, we have reviewed your call with our Customer Service Representative, and it seems we followed our normal estimating procedures. We gave you an estimated time of 3-4 hours to complete your job. After reviewing your paperwork, the move finished within the original estimate. Please reach out to our office if you would like to listen to the original call we have on file. Our office number is 228.284.1736. Thanks.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Stacey
My moving team made my family’s move as smooth and painless as possible.
Steve
Alll staff members were very polite!! I explained to the young lady what type of equipment I needed moved which is why 4 people were assigned for the move. Was told your movers had experience moving gym equipment. None of these are guys had any experience doing this. The moving team worked hard, but spent a lot of time figuring out how to move the equipment. I was told it would take 3-4 hours. It took much longer!! Again the movers were great, but was misled by office staff on job experience and it cost me more money. I was very upfront on my requirements!! I told the movers they better have a word with office management because they did not know it was this type of equipment. Again I specifically stated 8 machines that are 400-500 pounds each and included leg press machines, etc.
Response
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<div>Hello Steve. Safety is our number one priority at TWO MEN AND A TRUCK® Gulf Coast. We do what we can to<br/>ensure our customers, their belongings, and our employees are safe. We will use your feedback to further improve<br/>upon our standard training practices and encourage you to call us at 228-284-1736 to discuss this further. We will be sure to add exercise equipment to our next safety training meeting. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Hello Steve. Safety is our number one priority at TWO MEN AND A TRUCK® Gulf Coast. We do what we can to<br/>ensure our customers, their belongings, and our employees are safe. We will use your feedback to further improve<br/>upon our standard training practices and encourage you to call us at 228-284-1736 to discuss this further. We will be sure to add exercise equipment to our next safety training meeting. Thank you!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Alex
except for the excellent service by the movers i think i was was way over priced from the quote i received for just a simple job. it only took 2 hrs and i was charged over $400
Larry
The guys where perfect they worked the hole time no messing around very polite and friendly. Staff was fantastic.
Vincent
Did not have enough manpower or equipment for the job.
Response
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Hello Vincent, thank you for bringing this issue to our attention. At TWO MEN AND A TRUCK® Hattiesburg, we strive to exceed our customers’ expectations and provide top-notch customer service. Please call our office at 601-602-6060 so we can learn more about your situation and work towards a resolution. As far as we know the job was completed, and when we called you after your move was complete, you had said everything was great. We want to make sure this is handled properly. Thanks.<br/><br/>Emily Sham, Sales & Marketing Manager<br/>TWO MEN AND A TRUCK® Gulf Coast<br/>Home & business moving<br/><br/>Gulfport, MS | 228.284.1736<br/>Hattiesburg, MS | 601.602.6060<br/><br/>Harness your inner bubble wrap! We sell boxes & packing supplies!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>EXTERNAL: This email originated from outside of Bazaarvoice. Do not click any links or open any attachments unless you trust the sender and know the content is safe.<br/><br/>Hello Vincent, thank you for bringing this issue to our attention. At TWO MEN AND A TRUCK® Hattiesburg, we strive to exceed our customers’ expectations and provide top-notch customer service. Please call our office at 601-602-6060 so we can learn more about your situation and work towards a resolution. As far as we know the job was completed, and when we called you after your move was complete, you had said everything was great. We want to make sure this is handled properly. Thanks.<br/><br/>Emily Sham, Sales & Marketing Manager<br/>TWO MEN AND A TRUCK® Gulf Coast<br/>Home & business moving<br/><br/>Gulfport, MS | 228.284.1736<br/>Hattiesburg, MS | 601.602.6060<br/><br/>Harness your inner bubble wrap! We sell boxes & packing supplies!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Susan
The two men took such care of my furniture and belongings and were so careful not to damage the home or furniture. They both made this a great experience.
Sam
From the very first call, TWO MEN AND A TRUCK provided outstanding service through to completion of the move! The office staff was very polite, professional, and knowledgeable. Our moving team arrived early, but kept us informed of their arrival time throughout the morning so we could plan accordingly. The movers were very careful with the items that needed moving, very professional in their behavior and appearance, and attentive to the requests of our staff. Overall and excellent experience!!
Keelee
The movers were on time, friendly, and very helpful. They certainly made our move so much easier!! I will use them again in the future.
Dawn
Crew arrived on time. All members were courteous. All items were carefully packed. Crew was honest as two items were left on truck and a phone call was received the next morning setting up delivery of items. My move totaled 11 hours and it was positive attitudes the entire time. I would definitely recommend this company and would definitely use them again.
Thanks for the great job gentlemen!!!!!!!!!
Thanks for the great job gentlemen!!!!!!!!!
