Reviews
Darryl
We were very satisfied with the pre-survey (conducted by Grant), front office, and the packing/load team (led by Kenneth). Three items I recommend improvement on. 1) Boxes could be labeled in more detail (some were not labeled, others contained a mix of items from different rooms). 2) The washer was not shipped with its drum stabilizing bolts in place (stabilizers were found still in their bag). If installing the drum stabilizers was an owner requirement, I did not know. 3) We were told that the local Two Men & A Truck would pick up our boxes and packing material. This was incorrect info as we later found out from the local business and then confirming with your office. Pick up only applies if the business is owned by the same entity.
Response
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<div>Thank you Darryl for your feedback! We are happy to hear overall you were satisfied. Thank you for sharing details we could improve on as I will pass these along. Thank you for allowing us to assist you with your moving needs!</div>
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<div>Thank you Darryl for your feedback! We are happy to hear overall you were satisfied. Thank you for sharing details we could improve on as I will pass these along. Thank you for allowing us to assist you with your moving needs!</div>
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Michelle
The moving team worked very quickly. They were professional and polite. They seemed to never stop moving and it was in the mid 90 degrees the day I moved. I was exhausted just watching them. They take special care of every piece of furniture they touch. They wrap everything in moving blankets and plastic shrink wrap - even the cheap furniture that I kind of wish would break so I would have a good reason to replace it. :) I always use Two Men and a Truck. I wouldn't use any other moving company.
Response
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<div>Thank you Michelle for your feedback! We are happy to hear Daniel, Josh and Tyler gave you a great experience! Thank you for choosing Two Men and A Truck for your moving needs!</div>
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<div>Thank you Michelle for your feedback! We are happy to hear Daniel, Josh and Tyler gave you a great experience! Thank you for choosing Two Men and A Truck for your moving needs!</div>
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Bob
The movers did an excellent job, HOWEVER, we have been charged twice for the service and we have been unable to get a credit. We have called and nothing has happened. No call back, no credit, nothing. This is very disappointing. They are leaving me no alternative but to protest the charge. Just a lot of paperwork for them which could have been avoided.
Sarah Heil
Sarah Heil
Response
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<div>Thank you for the feedback Sarah and Bob! We are very sorry you were charged twice and have not been credited back as of today. I can assure you we will take care of this and make it right. Sorry you had to experience this. I am sure the office will be in contact soon, if they have not already reached you. Our office number is 417-866-0376.</div>
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<div>Thank you for the feedback Sarah and Bob! We are very sorry you were charged twice and have not been credited back as of today. I can assure you we will take care of this and make it right. Sorry you had to experience this. I am sure the office will be in contact soon, if they have not already reached you. Our office number is 417-866-0376.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Nancy
Everyone from the office to the movers were very professional. I appreciate the way they take care of my furniture and other items.
Response
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<div>Thank you Nancy for your feedback! We are happy to hear Steven, Bo and Ray gave you a great experience! Thank you for choosing Two Men and A Truck for your moving needs!</div>
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<div>Thank you Nancy for your feedback! We are happy to hear Steven, Bo and Ray gave you a great experience! Thank you for choosing Two Men and A Truck for your moving needs!</div>
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Jayna
Daniel, Jesse and Austin were the movers for my home. They were courteous and fast. I needed some things packed, but also needed to stay on budget. They worked within my timeframes, and got a LOT done! They were professional and careful with not only my breakables, but also my walls, doorways, yard and landscaping. We stopped at a storage facility on the way to the new house, and they were able to fit everything inside that needed to be stored. I definitely recommend this company, and would hire them again!
Response
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<div>Thank you Jayna for your detailed feedback! We are so happy to hear Daniel, Jesse and Austin gave you a great experience! Thank you so much for your recommendations; they are the highest compliment you can give us and thank you for choosing Two Men and A Truck for your moving needs!</div>
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<div>Thank you Jayna for your detailed feedback! We are so happy to hear Daniel, Jesse and Austin gave you a great experience! Thank you so much for your recommendations; they are the highest compliment you can give us and thank you for choosing Two Men and A Truck for your moving needs!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Joe
We were selling and buying a home the same afternoon. We needed the team to arrive at 8:00am. Load and be out by 10:00am. Sit on our property about 4 hours until all signings were finished then meet us at the new home for unload 10 miles away.
They nailed it! 3 men
arrived at 8:05, out of our sold house at 9:50 and waited for our call at 1:15pm. They arrived at the new house at 2:00pm.
Had everything unloaded and gone by 3:30pm.
They were professional, curtious and fast.
This was the 3rd time we've used TwoMen and will refer and use them again.
Joe,
Springfield MO.
They nailed it! 3 men
arrived at 8:05, out of our sold house at 9:50 and waited for our call at 1:15pm. They arrived at the new house at 2:00pm.
Had everything unloaded and gone by 3:30pm.
They were professional, curtious and fast.
This was the 3rd time we've used TwoMen and will refer and use them again.
Joe,
Springfield MO.
Response
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<div>Thank you Joe for your detailed feedback!! We are so happy to hear Reggie, Will and Zack gave you a great experience within the time frames needed! Thank you for your referrals and for choosing Two Men and A Truck for your moving needs! We hope you enjoy your new home!</div>
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<div>Thank you Joe for your detailed feedback!! We are so happy to hear Reggie, Will and Zack gave you a great experience within the time frames needed! Thank you for your referrals and for choosing Two Men and A Truck for your moving needs! We hope you enjoy your new home!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Devin
Very happy with the 3 men that went above and beyond my expectations. They were very careful, professional and polite. All of my furniture and other items were packaged more than I expected and were handled with care, they even took apart pieces that needed to be taken apart without having to explain or get involved. Overall great crew, function, and best company I have used for moving anything period. If I ever move again, which I hope wont be for a long time, I will use them again without hesistation.
Response
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<div>Thank you Devin for your feedback! We are so happy to hear Kenny, Daniel and Randy gave you a great experience! Thank you for allowing us to assist you with your moving needs!</div>
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<div>Thank you Devin for your feedback! We are so happy to hear Kenny, Daniel and Randy gave you a great experience! Thank you for allowing us to assist you with your moving needs!</div>
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Scott
Great job! Friendly crew who really tried to make the experience a good one for us.
Response
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<div>Thank you Scott for your feedback! We are happy to hear Darien, Derrick and Steven gave you a good experience! Thank you for choosing Two Men and A Truck for your moving needs!</div>
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<div>Thank you Scott for your feedback! We are happy to hear Darien, Derrick and Steven gave you a good experience! Thank you for choosing Two Men and A Truck for your moving needs!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Debbie
We have used Two Men and a Truck in the past and have always experienced excellent service. The movers were early, courteous, respectful of us and our property and super friendly. I will use this company for any future moves, and will highly recommend them to all!!
Response
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<div>Thank you Debbie for your feedback! We are happy to hear Thomas, Kenny and Marcus gave you a great experience! Thank you for your recommendations and thank you for choosing Two Men and A Truck for your moving needs!</div>
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<div>Thank you Debbie for your feedback! We are happy to hear Thomas, Kenny and Marcus gave you a great experience! Thank you for your recommendations and thank you for choosing Two Men and A Truck for your moving needs!</div>
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Courtney
The movers were friendly, helpful, and professional. Connecting with office staff over the phone was a little difficult, but Jennifer, the representative I dealt with the most, was very helpful.
Response
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<div>Thank you Courtney for your feedback! We are sorry to hear you had some difficulty connecting with us; but are happy your overall move went well. We thank you for your patience during our busiest time of the year! Thank you for choosing Two Men and A Truck for your moving needs.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you Courtney for your feedback! We are sorry to hear you had some difficulty connecting with us; but are happy your overall move went well. We thank you for your patience during our busiest time of the year! Thank you for choosing Two Men and A Truck for your moving needs.</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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