Reviews
Tina
Bennett, Hobs, and Anderson did an excellent job. I sincerely appreciate them. Wow job!
Gena
Thank you for your time and dedication to move in critical weather; to provide such excellent service.
Tuesday
The movers were wonderful. I was overcharged $75 and told I would be credited back. It’s been over two weeks and I still have not received the money. The movers were running behind and called me at 3pm telling me they were on their way. However, I was charged starting at 2:30pm. Didn’t love that.
Response
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<div>Thanks for the feedback Tuesday, according to our accounting department, the $75 was refunded on 12/7/2018, and it will depend on your bank when that is available back in your account. Each bank is different. As for our driver, while the nature of the industry does lead to some unplanned things and can lead to a little running behind, our billing is port-to-port, not a flat service charge, which means the time is predetermined from our shop to your location, based on GPS data, as explained when receiving the estimate. This could be the reason the for the confusion with the time. Please give our office a call if you have any other questions! Thank you for choosing TWO MEN AND A TRUCK! Have a wonderful holiday season!</div>
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<div>Thanks for the feedback Tuesday, according to our accounting department, the $75 was refunded on 12/7/2018, and it will depend on your bank when that is available back in your account. Each bank is different. As for our driver, while the nature of the industry does lead to some unplanned things and can lead to a little running behind, our billing is port-to-port, not a flat service charge, which means the time is predetermined from our shop to your location, based on GPS data, as explained when receiving the estimate. This could be the reason the for the confusion with the time. Please give our office a call if you have any other questions! Thank you for choosing TWO MEN AND A TRUCK! Have a wonderful holiday season!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Carol
I was pleased with my move, although I was told by condo management that there was an issue between your workers and some contractors over the elevator use,
Response
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<div>Thank you Carol, we will talk with the crew and see what the issue was. Have a great Holiday Season and thank you for using TWO MEN AND A TRUCK!</div>
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<div>Thank you Carol, we will talk with the crew and see what the issue was. Have a great Holiday Season and thank you for using TWO MEN AND A TRUCK!</div>
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Steve
Arrived on time, evaluated the items to be moved, talked about what to move when and did a great job wrapping and loading
Pamela
My moving crew was outstanding in their promptness, professionalism, courtesy and caring for me and my belongings. From cheerfully shoveling snow from driveways, to taking extra care with my mostly glass furniture, I could not have asked for more. These 3 young men are a valuable asset to Two Men and A Truck. Because of them i will always use 2M&AT and will recommend them highly. Thanks for a wonderful experience in a stressful time.
Peg
The office help was very personable and prompt. This might be my fault but I thought the movers were driving from Grand ( as in Street ) not Grandview. I didn’t think I would be paying one full hour , $130, for transportation. This was a disappointment.
The GPS also took the guys an indirect and strange way from the house to the apartment. They left before me and I waited and then directed them to the location. It really would have only saved 10 minutes or so.
The GPS also took the guys an indirect and strange way from the house to the apartment. They left before me and I waited and then directed them to the location. It really would have only saved 10 minutes or so.
Response
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<div>Sorry for the mix-up Peg. We are indeed located in Grandview. We hope your move was smooth besides the location miscommunication. Thanks for choosing TWO MEN AND A TRUCK!</div>
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<div>Sorry for the mix-up Peg. We are indeed located in Grandview. We hope your move was smooth besides the location miscommunication. Thanks for choosing TWO MEN AND A TRUCK!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Ollie
The guys did well in handling everything, had great personalities, and gave assurance that their aim was to please.
Steven
Thank you so much for a great move. Noah and Jamal were very professional and courteous. This was a complex move with three stops and all the details worked out great!
Dennis
Initially the online contact form sent my inquiry to Tulsa OK! But Tulsa was able to give me the KC metro phone number. Movers were on time, efficient, well-mannered, and professional. They were pleased that I had broken down the desk components and planned to do the reconnections myself. Only negative was one mover checked his phone frequently and had not eaten breakfast. It is a common problem with workers of this age but I still maintain that when workers are distracted problems may arise. Beyond that small concern the work was performed well and I was pleased with the service. I will recommend your services in the future.
Response
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<div>Thank you for your feedback Dennis, we are glad all went well. We will make sure to take action to avoid our crews using their phones on the jobs unless necessary. Thank you for your recommendation, please call us again if we can ever be of assistance!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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<div>Thank you for your feedback Dennis, we are glad all went well. We will make sure to take action to avoid our crews using their phones on the jobs unless necessary. Thank you for your recommendation, please call us again if we can ever be of assistance!</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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