Reviews
Dawn
The 3 men who came were very efficient and pleasant. They worked extremely well together. We made comments about how polite and careful they were. Having watched them I did make a comment that they should be provided with shrink wrap handlers as this would make their job easier and more efficient. We would recommend them to anyone needing to move.
Response
Thank you for your thoughtful review! We’re glad to hear that our team was efficient, pleasant, and worked well together while being polite and careful with your belongings. We appreciate your suggestion about shrink wrap handlers; feedback like yours helps us improve our service. Your recommendation means a lot to us, and we’re here for you or anyone you know who may need moving assistance in the future!
Al
Great team. Worked hard and didn't break anything.
Response
Thank you for your positive feedback! We’re thrilled to hear that our team worked hard and handled your belongings with care. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need assistance in the future, we’re here to help!
Karen
The whole process was made very easy because of how efficient and professional your team is. The office staff was great and helpful, always keeping me updated. The moving team was great and kept me posted all along the way. They asked appropriate questions and handled the furniture so well. I will recommend you to anyone I know that needs to move!
Response
Thank you for your wonderful feedback! We're so glad to hear that you had a smooth and efficient experience with us. It's great to know that our office staff and moving team were able to keep you updated and provide professional service throughout the process. We truly appreciate your kind words and your willingness to recommend us to others. If you ever need our services again, please don't hesitate to reach out!
Sasha
Jordan and his partner were the absolute best. Super professional, showed up on time for a last-minute booking, assisted with organizing our items in our storage unit. Wonderful!
Response
Thank you so much for your kind words! We're thrilled to hear that Jordan and his partner provided such a professional and timely service, especially on short notice. It's great to know they could assist with organizing your items in the storage unit. We appreciate your feedback and are glad we could make your experience a wonderful one! If you need any more help in the future, don't hesitate to reach out.
Suzanne
The team of 5 that moved us were most excellent. The leader, LaTroy, was a consummate professional who never stopped working, i.e., he moved items as well as trained the other members of the team as they went along, i.e., how to move large pieces of furniture, how to problem solve, etc. They worked really hard for 7 hours. I am happy to make the recommendation and hope they get recognized!
Response
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with LaTroy and the team. It’s fantastic to know that LaTroy’s leadership and professionalism made a significant impact, and that the entire team worked diligently throughout the move. We truly appreciate your recommendation and will make sure to recognize the team for their hard work and dedication. If you ever need our services again, please don’t hesitate to reach out!
Elizabeth
Great service! The team kept us informed of a short delay and when they arrived they were able to move things quickly and efficiently. I think this is the third time I have used their moving service and have never been disappointed.
Response
Thank you so much for your kind feedback and for being a loyal customer! We're delighted to hear that you had another positive experience with our team. Keeping you informed and ensuring a quick, efficient move is always our goal, and we're glad we could deliver that once again. We truly appreciate your continued trust in our services and look forward to assisting you with any future moves!
Linda
The moving team was professional, efficient, careful, and friendly.
Response
Thank you for your feedback! We’re so glad to hear that you had a great experience with our moving team. It’s wonderful to know they were professional, efficient, careful, and friendly throughout the process. If you need any help in the future, please feel free to reach out!
Rich
Cole, August and the entire team that helped us move were great! Courteous, respectful, hard working and a pleasure to work with on our move.
Response
Thank you for sharing your feedback! We're delighted to hear that Cole, August, and the entire team made your move a great experience. It's wonderful to know they were courteous, respectful, and hardworking. We strive to provide the best service possible, and your kind words mean a lot to us. If you ever need our assistance again, please don't hesitate to reach out!
Mary
My moving team was on time and very nice. I had been told that my dresser would be wrapped in bubble wrap. It was not and it got scratched up pretty badly. My dining room table also got scratched as did a small antique table. One of the movers had dirty hands from trying to disassemble my headboard. He got dirt on a new chair, at which point I saw what was going on and asked him to wash
Response
Thank you for taking the time to provide your feedback. I’m glad to hear that your moving team was punctual and friendly. However, I’m very sorry to learn about the issues you encountered with your furniture. This is not the level of care we aim to provide, and I sincerely apologize for the damage and inconvenience caused. We take these concerns seriously, and I would like to ensure this situation is addressed promptly. Please reach out to our customer service team so we can discuss how to make things right for you. Thank you for bringing this to our attention.
Debra
Billing needs improvements
Receipt method does not work
Communicate complete process required of customer. In communication stated if problem contact us. No problem existed BUT you really needed to hear her from me as stated in following day communication. I understand your requirements to have person on site. You must make known that you require to hear from me regardless if there is a proble
Receipt method does not work
Communicate complete process required of customer. In communication stated if problem contact us. No problem existed BUT you really needed to hear her from me as stated in following day communication. I understand your requirements to have person on site. You must make known that you require to hear from me regardless if there is a proble
Response
Thank you for your feedback. I’m sorry to hear about the issues you encountered with the billing process and communication. We strive to provide a seamless experience, and it’s clear we fell short in this instance. I appreciate you bringing these concerns to our attention. We will review and improve our billing and communication procedures to ensure clearer instructions and more effective processes in the future. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
