Reviews
Pam
The team that came out to do the actual moving did a great job! The worked hard and took care with my belongings. My dissatisfaction lies with the process of the estimation of the truck and time needed. They were only able to move a little more than half of my belongings. They said that we had not talked about the garage and the patio furniture which we absolutely did. I will never recommend Two Men and a Truck!
Response
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<div>Hi Pam, Thank you for your recent review. We continuously strive to meet and exceed our customers expectations. We understand that you are unsatisfied due to your move not being conducted with your additional items. Based on the estimate we created and you reviewed, the move inventory was increased considerably upon our arrival. As this sometimes happens in the moving industry, we took great care to move as many of your additional items as we could. We will do a thorough investigation to see how we might learn from our experience to continue to improve our systems. Two Men and a Truck Management Team</div>
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<div>Hi Pam, Thank you for your recent review. We continuously strive to meet and exceed our customers expectations. We understand that you are unsatisfied due to your move not being conducted with your additional items. Based on the estimate we created and you reviewed, the move inventory was increased considerably upon our arrival. As this sometimes happens in the moving industry, we took great care to move as many of your additional items as we could. We will do a thorough investigation to see how we might learn from our experience to continue to improve our systems. Two Men and a Truck Management Team</div>
<div><img src="https://twomenandatruck.com/sites/default/files/tmt-logo-stack_notag_small.png" style="display: block; margin-top: 25px; border: 1px solid #ccc; padding: 2px; max-height: 30px!important; max-width: 130px!important; background-color: transparent!important; border-color: transparent!important;" class="bv-review-response-logo"/></div>
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Linda
An excellent experience from start to finish. Extremely friendly and efficient office staff to set up our move, including the on site assessment of time and cost. Prompt arrival on our move day, very fast and careful move out and move in. Really nice guys! Great experience! I would recommend 2 MEN AND A TRUCK without hesitation!!
Kristen
The head of the group was very cocky to my mother and ended up putting in the wrong address, driving to Novi instead of Garden City even though we had provided the right address. This ended up in an extra hour delay and they only credited me for half an hour, meaning that I paid for an extra half hour of them going in the wrong direction. After, we saw the truck driving around the neighborhood which added at least another ten minutes to their pay. A few of my bookcases also ended up with scratches and gouges.
Bethanne
The five guys we had were amazing. Very professional and polite.
Michelle
Victor and Bruiser moved us from our Garden City home to an apartment in Farmington Hills. They were both very pleasant and made the whole process as easy as it could possibly be. I was amazed at how quickly and efficiently they worked. The move came in below the estimate which was a great surprise. I would highly recommend Two Men and a Truck to anyone looking to move. Thanks for a job well done!
Chris
The moving team was great and quick. Ann Arbor had a power outage which made their job more difficult going up four flights of stairs with the elevator out of service.
My couch endured a damaged leg going up the stairs. All other pieces made it up without incident. I can not blame the team, the stairwell was tight, and things happen when turning tight corners. The team of three received extra large tips for the incredible effort, and I gifted them with more money for lunch.
Great job!
My couch endured a damaged leg going up the stairs. All other pieces made it up without incident. I can not blame the team, the stairwell was tight, and things happen when turning tight corners. The team of three received extra large tips for the incredible effort, and I gifted them with more money for lunch.
Great job!
Caitlynn
Neil and Mike were fantastic movers! Very professional and relaxed. I appreciate that they would participate in conversation to keep moving from being stressful, especially with a newborn.
Robert
Josh and Griffin were excellent...great job. Friendly, attentive, hard working and strong! Management follow up appreciated.
Rose
Very impressed with the care and commitment of service. I couldn’t be happier with the team sent here. Kind and careful. They represented Two Men And A Truck perfectly .
Phillip
The phone service was always professional and friendly. When the two young men should up, I was concerned. That was soon turned into impressed. They were very capable, respectful and much much stronger than their size.. Hope I don't have to move again soon, but would use 2 men and a truck again...
